Lumoa logo
0(0 reviews)
Software Status:Active

About Lumoa

Lumoa is a feedback management software from Lumoa that helps organizations collect and analyze customer feedback. It combines data collection tools, sentiment analysis, and reporting features so users can gain insights into customer opinions. Lumoa enables businesses to understand customer needs and make informed decisions based on actionable data. The platform supports various data sources, including surveys and reviews, ensuring comprehensive feedback analysis. Key capabilities: data collection sentiment analysis reporting features integration with platforms customizable dashboards Best for: businesses and organizations that need to gather and analyze customer feedback effectively.

Lumoa Details

Vendor
Lumoa
Year Launched
2016
Location
Hermannin rantatie 8, Helsinki, Uusimaa 00580, FI
Deployment
cloud
Training Options
videos, live online, in person
Countries Served
All Countries
Languages
English, Finnish
Users
Manager, Analyst, Customer Service Representative, Data Scientist, Marketer.
Industries Served
Healthcare, Education, Finance, Retail
Tags
customer experience metrics, Net Promoter Score, Artificial Intelligence, customer experience, analytics-as-a-service, text analytics, sentiment analysis, analytics, call analytics, voice analytics, and survey analytics

Lumoa's In-App Market Place

Does Lumoa have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

EUR (€)

Pros & Cons

  • Comprehensive Feedback Aggregation: Consolidate feedback from various sources into a single platform.
  • AI-Driven Insights: Leverage advanced AI to gain deep insights into customer sentiments.
  • Real-Time Analysis: Monitor and respond to customer feedback promptly.
  • Customizable Segmentation: Tailor feedback analysis to specific customer segments.
  • Actionable Recommendations: Receive specific insights that directly impact key metrics
  • Learning Curve: New users may require time to familiarize themselves with the platform's features.
  • Mobile App Functionality: Limited information on the availability of a dedicated mobile app.
  • Customization Constraints: Some users may find limited options for customizing survey aesthetics.

Lumoa's Support Options

Lumoa's Alternatives