About m360
m360 is a multichannel messaging platform for businesses. It enables communication with customers via SMS, Email, WhatsApp, Viber, Facebook Messenger, and Instagram.
m360 is a multichannel communication platform (CPaaS) designed to help businesses engage with their customers across various messaging channels. It provides a unified solution for sending and managing communications via SMS, Email, WhatsApp, Viber, Facebook Messenger, and Instagram. Key offerings include 'My360 Plans', a flexible wallet-based system for accessing different channels, and 'Hummingbird', an omnichannel dashboard for managing conversations. The platform also features 'Flows', a tool for creating automated customer journeys. m360 is aimed at businesses of all sizes, from startups to enterprises, and operates on a postpaid, credit-based pricing model with plans starting in Philippine Pesos. It emphasizes secure, scalable messaging with a single API for integration. Support is available via a contact form, but live chat and phone support are not advertised.
Pros & Cons
- Supports a wide range of messaging channels including SMS, email, and popular social/OTT apps.
- Offers a unified API to simplify integration across all channels.
- Flexible wallet-based pricing allows for use across different channels under one plan.
- Provides an omnichannel conversation management tool (Hummingbird).
- ISO 27001:2022 accredited, indicating a focus on security.
- The higher-tier plans require a significant monthly commitment, especially for smaller businesses.
- Additional channels and features may require separate add-ons.
- SMS campaigns must comply with Philippine telecommunications requirements, including consent and applicable opt-out rules.
- Some international destinations require registration, additional fees, or specific content and sender restrictions.
Features
Key features
Communicate with customers across SMS, Email, WhatsApp, Viber, Facebook Messenger, and Instagram.
Flexible, wallet-based postpaid plans that allow use of multiple channels under a single system.
An omnichannel conversation management solution to manage customer interactions from multiple channels in a single interface.
A visual workflow builder to design automated customer journeys based on behavioral triggers.
A single API for seamless integration and messaging across all supported channels.
Additional features
Deliver time-sensitive updates, alerts, and promotions directly to customer phones.
Send personalized email campaigns through a scalable and reliable email solution.
Engage audiences on Facebook and Instagram with interactive features.
Connect with customers on popular apps like Viber Business Messaging and WhatsApp Business.
Access dashboards and reports to monitor messaging campaigns and performance.
ISO 27001:2022 accredited platform for secure and reliable message delivery.
Pricing
Monthly plans
- Up to ₱450 credit limit
- 1 Sender ID
- Use across SMS, WhatsApp, Email, ISMS
- Single Integration via One API
- HTTP API & DIY Access
- Dashboards & Reports
Starting from ₱299 / Month. An all consumable wallet that can be used across all channels.
Source: vendor pricing page →- Up to ₱7,500 credit limit
- 6 Sender IDs
- Use across SMS, WhatsApp, Email, ISMS
- Single Integration via One API
- HTTP API & DIY Access
- Dashboards & Reports
Starting from ₱4,999 / Month. An all consumable wallet that can be used across all channels.
Source: vendor pricing page →- Up to ₱75,000 credit limit
- 14 Sender IDs
- Use across SMS, WhatsApp, Email, ISMS
- Single Integration via One API
- HTTP API & DIY Access
- Dashboards & Reports
Starting from ₱50,000 / Month. An all consumable wallet that can be used across all channels.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About m360
m360 is a multichannel messaging platform for businesses. It enables communication with customers via SMS, Email, WhatsApp, Viber, Facebook Messenger, and Instagram.
m360 Details
m360's In-App Market Place
Does m360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Up to ₱450 credit limit
- 1 Sender ID
- Use across SMS, WhatsApp, Email, ISMS
- Single Integration via One API
- HTTP API & DIY Access
- Dashboards & Reports
Starting from ₱299 / Month. An all consumable wallet that can be used across all channels.
Source: vendor pricing page →- Up to ₱7,500 credit limit
- 6 Sender IDs
- Use across SMS, WhatsApp, Email, ISMS
- Single Integration via One API
- HTTP API & DIY Access
- Dashboards & Reports
Starting from ₱4,999 / Month. An all consumable wallet that can be used across all channels.
Source: vendor pricing page →- Up to ₱75,000 credit limit
- 14 Sender IDs
- Use across SMS, WhatsApp, Email, ISMS
- Single Integration via One API
- HTTP API & DIY Access
- Dashboards & Reports
Starting from ₱50,000 / Month. An all consumable wallet that can be used across all channels.
Source: vendor pricing page →Accepted Payment Currencies
PHP
Pros & Cons
- Supports a wide range of messaging channels including SMS, email, and popular social/OTT apps.
- Offers a unified API to simplify integration across all channels.
- Flexible wallet-based pricing allows for use across different channels under one plan.
- Provides an omnichannel conversation management tool (Hummingbird).
- ISO 27001:2022 accredited, indicating a focus on security.
- The higher-tier plans require a significant monthly commitment, especially for smaller businesses.
- Additional channels and features may require separate add-ons.
- SMS campaigns must comply with Philippine telecommunications requirements, including consent and applicable opt-out rules.
- Some international destinations require registration, additional fees, or specific content and sender restrictions.
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