Manhattan Active Omni logo

Manhattan Active Omni

by Manhattan Associates · Since 1990
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ActiveAvailable globallyCloud
Quick facts
VendorManhattan Associates
Year launched1990
StatusActive
Location2300 Windy Ridge Parkway, 10th Floor Atlanta, GA 30339
Countries servedGlobal
Languages9
Integrations1+
Free tier
Free trial
Contact salesYES

About Manhattan Active Omni

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Manhattan Active Omni, developed by Manhattan Associates, is a powerful unified commerce platform designed to streamline retail operations by integrating Point of Sale (POS), Order Management, Customer Service, and Store Inventory & Fulfillment. Its primary objective is to provide retailers with a seamless and profitable omnichannel experience, ensuring customers receive consistent service regardless of how they interact with a brand. By offering real-time inventory visibility, mobile POS capabilities, and a robust order management system, the platform enables businesses to optimize stock management, enhance customer service, and improve order fulfillment. The cloud-native nature of Manhattan Active Omni ensures continuous updates, scalability, and resilience, making it a highly flexible solution for retailers aiming to modernize their operations. The user interface of Manhattan Active Omni is designed with modern retail needs in mind, particularly benefiting store teams through an intuitive and mobile-friendly POS system. The cloud-native architecture ensures accessibility across various devices, allowing employees to access critical information in real-time. The platform's emphasis on unified commerce suggests a centralized dashboard where retailers can manage inventory, orders, and customer interactions effortlessly.

Pros & Cons

What users like
  • +Extensive Integrations: Easily integrates with existing systems, valued partners, and industry-leading tools to create a unified commerce and supply chain ecosystem.
  • +Advanced Intelligence: Over 30 years of expertise in behavioral intelligence infuses learning systems into its supply chain solutions.
  • +Highly Customizable: Offers no-code, low-code, and developer-friendly personalization for tailored solutions.
  • +Improved Customer Experience: Supports seamless omnichannel shopping experiences across retail sectors, from athleisure to premium lifestyle brands.
  • +Recognized Leadership: Acknowledged as a leader in The Forrester Wave™ for Point-of-Service Solutions.
  • +Operational Efficiency: Designed to reduce operational costs while increasing revenue potential through higher conversions.
What users flag
  • Complex Implementation: Advanced features and omnichannel integration may require significant initial setup effort and expertise.
  • Retail Focus: Primarily designed for retail businesses, limiting applicability for industries outside of commerce and supply chain.
  • Dependence on Cloud Infrastructure: Requires stable cloud infrastructure to fully leverage its potential, which may pose challenges in regions with limited connectivity.

Features

Key features

Unified Commerce Platform
Integrates POS, Order Management, Customer Engagement, and Store Inventory.
Cloud-Native Architecture
Provides scalability and resiliency.
Integration Capabilities
Connects to existing systems and partner solutions.
Data and Behavioral Intelligence
Incorporates learning systems for informed decision-making.
Extensibility
Offers personalization options through no-code, low-code, and custom code.

Additional features

Unified Commerce Platform
Integrates POS, Order Management, Customer Engagement, and Store Inventory.
Cloud-Native Architecture
Provides scalability and resiliency.
Integration Capabilities
Connects to existing systems and partner solutions.
Data and Behavioral Intelligence
Incorporates learning systems for informed decision-making.
Extensibility
Offers personalization options through no-code, low-code, and custom code.
Reporting and Analysis
Implied through data intelligence and the ability to improve operational efficiency.
CRM integration
Implied due to the customer engagement aspect of the software.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
9
Interface languages
18
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchJapaneseChinese.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇨🇳CNY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇸🇬SGD🇭🇰HKD🇸🇪SEK🇳🇿NZD🇰🇷KRW🇷🇺RUB🇮🇳INR🇧🇷BRL🇿🇦ZAR🇹🇭THB

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