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MasterControl Quality Excellence

by MasterControl · Since 1993
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ActiveAvailable globallyCloud
Quick facts
VendorMasterControl
Year launched1993
StatusActive
Location6350 South 3000 East Salt Lake City, Utah 84121
Countries servedGlobal
Languages6
Integrations3+
Free tier
Free trial
Contact salesYES

About MasterControl Quality Excellence

MasterControl Quality Excellence is a quality management software platform from MasterControl that supports compliance and quality processes. It combines document control, training management, and audit management so organizations can maintain regulatory compliance. This software provides tools for managing quality events, conducting risk assessments, and facilitating corrective and preventive actions. With MasterControl Quality Excellence, companies can ensure that quality processes are in place and adhere to industry standards. Key capabilities: document control training management audit management quality event management risk assessment Best for: regulated industries that need to manage compliance and quality assurance processes efficiently.

MasterControl Quality Excellence, a flagship offering from MasterControl Solutions, Inc., stands as the leading quality management system trusted by over 1,100 organizations, from fledgling startups to sprawling global enterprises, with a particular stronghold in the life sciences domain. Boasting over 25 years of expertise, this cloud-based platform seamlessly integrates quality event management, document control, and training functionalities, enabling businesses to expedite the delivery of superior products to market. By closing the loop on quality processes with a no-code, scalable framework, it ensures adherence to stringent regulations such as 21 CFR Part 11, empowering companies to manage risks, conduct audits, and leverage analytics with precision, thereby redefining operational excellence. The interface of MasterControl Quality Excellence is meticulously crafted to prioritize usability and efficiency, featuring a no-code designer that allows users to tailor workflows without technical barriers. A unified dashboard connects quality events, documents, and training tasks, offering real-time collaboration and smart analytics through intuitive dashboards and pre-built reports.

Pros & Cons

What users like
  • +✅ Effective Quality Management – Strong document control, quality event handling, and automation features.
  • +✅ User-Friendly Interface – Intuitive system that simplifies tasks for end users and administrators.
  • +✅ Seamless Module Integration – Well-integrated Documents and Training modules with electronic signature support.
  • +✅ Reliable Customer Support – Responsive 24/7 support with improved response times.
  • +✅ Cloud-Based Convenience – Efficient for multi-site operations, reducing reliance on paper-based systems.
What users flag
  • ❌ Cumbersome Workflows – Some processes, like rejecting documents and managing forms, can be clunky.
  • ❌ Search & Publishing Issues – Finding documents can be difficult, and publishing needs improvement.
  • ❌ Limited Collaboration – No simultaneous multi-user editing for documents.
  • ❌ Training Module Concerns – Issues with exam questions not saving and lack of full HIPAA compliance.
  • ❌ Occasional System Instability – Crashes after large updates, though typically resolved quickly.

Features

Key features

Flexible Quality Event Management - Allows no-code customization of forms and workflows to optimize quality processes dynamically.
Simplified Document Management - Automates document creation, approvals, and version control with real-time collaboration.
Automated Training Management - Schedules, tracks, and escalates training tasks, launching exams from document changes or CAPAs.
Risk Management - Identifies, analyzes, and mitigates risks efficiently within the QMS framework.
Audit Management - Streamlines audit processes with connected tools to ensure compliance and readiness.
Quality Analytics and Reporting - Provides smart dashboards and self-authored reports for data-driven insights.
Validation Innovation - Offers patented tools for rapid, risk-based validation, completed in minutes.

Additional features

Flexible Quality Event Management - Builds and modifies quality workflows with a no-code, rules-based designer.
Simplified Document Management - Manages document lifecycle with eSignatures, archiving, and traceability.
Automated Training Management - Handles training scheduling, tracking, and competency recording automatically.
Risk Management - Delivers comprehensive risk identification and mitigation within quality processes.
Audit Management - Automates audit workflows and ensures seamless compliance tracking.
Quality Analytics and Reporting - Offers out-of-the-box and customizable dashboards for trending and KPIs.
Validation Innovation - Accelerates validation with patented tools, minimizing downtime during upgrades.
Change Control - Streamlines change management with automated tracking and communication.
Supplier Management - Integrates supplier-related quality processes into the QMS ecosystem.
Connected QMS System - Links all quality functions—events, documents, and training—for a closed-loop approach.

Pricing

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Free version
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Countries & Languages

Global
Countries served
6
Interface languages
26
Billing currencies

Interface languages

English (United StatesUnited KingdomAustralia)French (France)Japanese (Japan)Traditional Chinese (Asia Pacific)

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇳🇴NOK🇩🇰DKK🇷🇺RUB🇮🇳INR🇹🇷TRY🇸🇬SGD🇭🇰HKD🇹🇭THB🇮🇱ILS🇿🇦ZAR🇦🇪AED🇧🇷BRL🇲🇽MXN🇦🇷ARS🇨🇱CLP🇨🇴COP🇵🇪PEN

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