About MediaVoice
MediaVoice is an advanced ASP-type cloud IVR (Interactive Voice Response) solution developed by Media Link Co., Ltd., designed to streamline and automate telephone-based operations across a wide range of industries.
MediaVoice, developed by Media Link Co., Ltd., is a cloud-based IVR (Interactive Voice Response) solution that automates telephone operations to improve efficiency, reduce costs, and enhance customer satisfaction. It handles tasks such as order processing, cancellations, reservation management during peak periods, and large-scale outbound communications like payment reminders and surveys. Designed for reliability and scalability, MediaVoice manages over six million calls per month with stable performance and supports both pre-configured service modules and fully customized IVR solutions tailored to specific business needs. By streamlining inbound and outbound call processes, it allows organizations to modernize communication systems, optimize workflows, and deliver consistent, high-quality customer interactions.
Pros & Cons
- The system comfortably handles massive traffic exceeding 6 million calls every month.
- The ASP cloud model reduces initial investment compared to building on-premise infrastructure.
- It eliminates manual labor for routine tasks like payment reminders and order cancellations.
- Businesses can request bespoke IVR flows tailored to unique workflows rather than using generic templates.
- Features like automated callback reservations reduce caller frustration during peak hours.
- Custom-made IVR solutions may require significant development time compared to out-of-the-box settings.
- As a cloud-based ASP service the system requires a stable network connection for optimal performance.
- Automating too many touchpoints can lead to customer frustration if the menu logic is overly complex.
- Monthly cloud service costs can accumulate over time as call volume and feature requirements grow.
Features
Key features
A cloud-based Automatic Voice Response service developed with proprietary "Voice Tech" technology.
Boasts a track record of stable operation even with over 6 million calls per month.
Successfully combines high performance with significant cost benefits.
Offers a standard service lineup but allows for custom-made IVR building for unique business requirements.
Media Link provides full-cycle support including consulting, design, manufacturing, and maintenance.
Additional features
Automatically manages spikes in call volume by providing automated responses when agents are unavailable.
Allows callers to schedule a callback automatically during high-traffic periods, reducing hang-ups.
Automates large-scale outgoing calls for unpaid bill notifications or appointment reminders.
Provides secure identity verification via automated telephone prompts.
Processes payments through the IVR system to ensure PCI-compliant transactions.
Handles routine business tasks like product orders or service cancellations without human intervention.
Automatically conducts customer satisfaction surveys immediately following a service interaction.
Capable of handling massive loads, with a proven track record of over 6 million calls per month.
Offers "custom-made" IVR development to create unique call flows that aren't in the standard lineup.
Connects seamlessly with CRM platforms and external databases to provide personalized customer data during calls.
Pricing
Countries & Languages
Interface languages
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About MediaVoice
MediaVoice is an advanced ASP-type cloud IVR (Interactive Voice Response) solution developed by Media Link Co., Ltd., designed to streamline and automate telephone-based operations across a wide range of industries.
MediaVoice Details
MediaVoice's In-App Market Place
Does MediaVoice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), RUB (₽), MXN (Mex$)
Pros & Cons
- The system comfortably handles massive traffic exceeding 6 million calls every month.
- The ASP cloud model reduces initial investment compared to building on-premise infrastructure.
- It eliminates manual labor for routine tasks like payment reminders and order cancellations.
- Businesses can request bespoke IVR flows tailored to unique workflows rather than using generic templates.
- Features like automated callback reservations reduce caller frustration during peak hours.
- Custom-made IVR solutions may require significant development time compared to out-of-the-box settings.
- As a cloud-based ASP service the system requires a stable network connection for optimal performance.
- Automating too many touchpoints can lead to customer frustration if the menu logic is overly complex.
- Monthly cloud service costs can accumulate over time as call volume and feature requirements grow.
MediaVoice's Support Options
Email Address
support@mediavoice.comContact
03-3455-2700MediaVoice's Alternatives
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