About MediaVoice
MediaVoice is an advanced ASP-type cloud IVR (Interactive Voice Response) solution developed by Media Link Co., Ltd., designed to streamline and automate telephone-based operations across a wide range of industries.
MediaVoice Details
Vendor
MediaLink
Year Launched
Location
5F, PMO Tamachi, 5-31-17 Shiba, Minato-ku, Tokyo
Deployment
cloud, web browser
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, Italian, German
Users
Administrators, Call Center Representatives, Customers
Industries Served
Healthcare, Education, Finance, Retail
Tags
IVR, MediaVoice, Prezi
MediaVoice's In-App Market Place
Does MediaVoice have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), INR (₹), SGD (S$), HKD (HK$), NOK (kr), KRW (₩), RUB (₽), MXN (Mex$)
Pros & Cons
- The system comfortably handles massive traffic exceeding 6 million calls every month.
- The ASP cloud model reduces initial investment compared to building on-premise infrastructure.
- It eliminates manual labor for routine tasks like payment reminders and order cancellations.
- Businesses can request bespoke IVR flows tailored to unique workflows rather than using generic templates.
- Features like automated callback reservations reduce caller frustration during peak hours.
- Custom-made IVR solutions may require significant development time compared to out-of-the-box settings.
- As a cloud-based ASP service the system requires a stable network connection for optimal performance.
- Automating too many touchpoints can lead to customer frustration if the menu logic is overly complex.
- Monthly cloud service costs can accumulate over time as call volume and feature requirements grow.
MediaVoice's Support Options
Email Address
support@mediavoice.comContact
03-3455-2700