About Mercaux
Mercaux is an omnichannel store platform for retailers. It provides a suite of solutions to enhance customer experiences in-store and remotely, connecting physical stores to the digital world with tools for store associates and customers.
Mercaux is a composable, end-to-end store customer experience platform designed to help retailers with their in-store digital transformation. Founded in 2015, the platform aims to connect physical retail stores with the digital world, turning them into multi-purpose omnichannel centers. It offers a suite of solutions for both store associates and customers. For associates, a single app provides tools for clienteling, assisted selling, mobile POS, task management, and remote selling. For customers, it offers self-service kiosks, digital fitting rooms, and a progressive web app to enhance their in-store journey. The platform captures unique in-store data on customer behavior and staff performance to provide actionable analytics. Mercaux emphasizes flexible integration with existing retail systems like POS, PIM, and CRM, with a go-live time as short as a few weeks. Pricing information is not publicly available and requires a demo request.
Pros & Cons
- Provides a comprehensive suite of tools for both store associates and customers to bridge online and offline retail.
- Offers a composable architecture that allows for flexible and fast integration with existing retail systems.
- Captures unique in-store data and analytics on customer behavior and staff performance.
- Supports a wide range of retail verticals including apparel, footwear, beauty, and electronics.
- Features AI-powered tools to assist store associates with sales and operations.
- Pricing is not publicly available and requires contacting the vendor for a demo and quote.
- The platform is complex, potentially requiring significant training for store associates to use all features effectively.
Features
Key features
Provides store associates with tools to build customer relationships and offer personalized service.
Enables staff to access the full product catalog to assist customers and prevent lost sales.
Allows for flexible checkout anywhere in the store, reducing queue times.
Facilitates sales and customer communication through remote channels.
Offers customers in-store kiosks for product discovery and self-service options.
Enhances the fitting room experience with digital tools and assistance requests.
Provides a web-based app for customers to interact with the brand in-store.
Captures unique data on customer behavior, staff performance, and product interest within the physical store.
Additional features
Helps manage and assign tasks to store associates for efficient store operations.
Supports various omnichannel fulfilment scenarios, such as buy online, pick up in-store.
Allows customers to book in-store appointments for personalized shopping experiences.
Provides performance metrics and dashboards for store staff.
Assists store associates with next-best actions, micro-segmentation, and conversation prompts.
Tracks customer journeys that start online and continue in-store.
Pricing
Countries & Languages
Interface languages
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About Mercaux
Mercaux is an omnichannel store platform for retailers. It provides a suite of solutions to enhance customer experiences in-store and remotely, connecting physical stores to the digital world with tools for store associates and customers.
Mercaux Details
Mercaux's In-App Market Place
Does Mercaux have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Provides a comprehensive suite of tools for both store associates and customers to bridge online and offline retail.
- Offers a composable architecture that allows for flexible and fast integration with existing retail systems.
- Captures unique in-store data and analytics on customer behavior and staff performance.
- Supports a wide range of retail verticals including apparel, footwear, beauty, and electronics.
- Features AI-powered tools to assist store associates with sales and operations.
- Pricing is not publicly available and requires contacting the vendor for a demo and quote.
- The platform is complex, potentially requiring significant training for store associates to use all features effectively.
Mercaux's Support Options
Mercaux's Alternatives
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Moniepoint
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ZAB Pro is an ERP software for businesses in Bangladesh, providing a centralized platform to…