messagepoint

Additional features

Intelligent Content Control for Business Users

Empowers non-technical business teams to manage and control regulated customer communications across all channels (print and digital) with a no-code interface, increasing efficiency and compliance.

Patented Variation Management

Allows for sophisticated personalization of communications by intelligently creating and managing dynamic content variations to suit individual customer needs and preferences.

AI-powered Migration and Optimization (Rationalizer)

Utilizes artificial intelligence to accelerate the process of migrating content from legacy systems while simultaneously identifying opportunities to optimize and improve the content's quality and effectiveness.

Headless APIs for Developers

Provides developers with robust API access to the rich, data-driven content managed within Messagepoint, enabling them to seamlessly integrate communications into highly personalized digital experiences and applications.

Comprehensive Content Reuse

Facilitates the efficient reuse of content across multiple communications and channels, enforced with no-code controls and accessible via headless APIs, reducing redundancy and ensuring consistency.

Multi-channel Communication Management

Supports the full lifecycle of customer communications, from composing and orchestrating to tracking their delivery across traditional channels (like print) and dynamic digital platforms.

Content Translation and Optimization

Enables the translation of content and its optimization to adhere to specific brand guidelines, plain language standards, target reading levels, and desired sentiment.

End-to-End Customer Communications Lifecycle Control

Provides complete oversight and management capabilities for the entire journey of customer communications, from creation to delivery and beyond.

Accelerated Time to Market

Empowers content authors to quickly create, modify, and deploy communications, significantly reducing the time it takes to get messages to customers.

Messagepoint Product Suite

Includes specific modules like Messagepoint (core intelligent content control), Connected (optimizing omni-channel communications for front-office teams), Rationalizer (content migration and optimization), and Healthcare (streamlining Medicare communications).

Integration with Salesforce

Offers specific integration capabilities to manage communications directly within the Salesforce environment.

Quality Assurance Module (Messagepoint QA Module)

Provides tools and functionalities to ensure the accuracy and quality of customer communications before deployment.

Touchpoint Exchange Capabilities (Messagepoint Touchpoint Exchange & Healthcare Touchpoint Exchange)

Facilitates the structured exchange of content and communication data between various systems and applications, including specialized exchange for healthcare content.

Support for Industry Leaders

Trusted and utilized by a significant number of top US Banks, Canadian Banks, US Health Payers, and US Property & Casualty Companies, demonstrating its robust capabilities for regulated industries.