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MiContact Center Business

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Software Status:Active

About MiContact Center Business

MiContact Center Business is a contact center software from Mitel Networks that supports customer engagement and operational efficiency. It combines advanced analytics, multi-channel communication, and workforce management so businesses can manage customer interactions effectively. The platform allows organizations to handle voice, email, chat, and social media inquiries, providing a comprehensive solution for customer service needs. MiContact Center Business offers real-time reporting, performance monitoring, and intelligent routing, enabling businesses to improve response times and service quality. Key capabilities: multi-channel support real-time analytics workforce management performance monitoring intelligent routing Best for: customer service teams that need to manage a diverse range of customer interactions efficiently.

MiContact Center Business Details

Vendor
Mitel Networks
Year Launched
1972
Location
Ottawa 4000 Innovation Drive Ottawa, ON K2K 3K1 Canada
Deployment
cloud, on premise, windows, linux, ios, android
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, French, Bulgarian, Russian, German, Dutch, Spanish, Swedish
Users
Large enterprises, contact centers, service providers, and multi-location businesses.
Industries Served
Telecommunications, Retail, Banking and Financial Services, Hospitality, Government, Healthcare, E-commerce
Tags
IVR, MiContact Center Business

MiContact Center Business's In-App Market Place

Does MiContact Center Business have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), CNY (¥), INR (₹), MXN (Mex$), SGD (S$), KRW (₩), SEK (kr), HKD (HK$), NZD (NZ$)

Pros & Cons

  • Robust reporting capabilities and advanced functionality for growth.
  • Easy deployment with support for IVR routing and multimedia channel integration.
  • Strong IVR system with precise call structures and PBX features.
  • Seamless hot-swapping between devices during calls.
  • Flexible support for onsite and remote usage without VPN
  • Installation across multiple locations can be challenging.
  • Interface may be complex for first-time users and requires a learning curve.
  • Some features may lack intuitive design, affecting ease of use.
  • Limited guidance or documentation for understanding advanced tools.
  • Occasional inconsistencies in user experience across devices or environments.

MiContact Center Business's Support Options

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