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About MIDOCO Mid-office
MIDOCO Mid-office is a mid-office software from MIDOCO that supports the management of travel agencies and tour operators. It includes features for booking management, invoicing, and reporting so users can efficiently handle various operational tasks. Designed to integrate with front-office solutions, MIDOCO Mid-office provides a centralized platform for managing customer data and service offerings. Users can benefit from automated processes that reduce manual entry and potential errors. The software is equipped with a user-friendly interface to facilitate easy navigation. Key capabilities: booking management invoicing reporting customer relationship management integrations with front-office systems Best for: travel agencies and tour operators that need to manage bookings, finances, and customer interactions efficiently.
MIDOCO Mid-office, developed by MIDOCO GmbH since 2005, is a specialized ERP solution built specifically for the travel industry, serving travel management companies (TMCs), online/offline agencies, and tour operators. Based in Germany, it automates post-booking processes like order handling, invoicing, and commission settlements—reducing manual effort by up to 80%. With over 25,000 concurrent users across 60+ countries, MIDOCO processes 7 million tickets annually, managing over €13 billion in travel revenue. Key strengths include multi-currency financial management, automated order processing, and integration with 80+ systems, including Amadeus, Sabre, SAP Concur, and PayPal. The user interface is modern, modular, and designed for travel professionals. Dashboards display essential metrics such as order status, compliance alerts, and financial overviews. Customizable workflow playbooks and real-time task alerts improve efficiency, though smaller agencies may find the system’s depth overwhelming without guided onboarding. Functionally, MIDOCO includes 35+ travel-specific modules. The Transaction Fee Manager enables precise billing, while multi-currency commission settlement supports global accounting accuracy. Automated booking imports from GDS and OTAs minimize errors, and compliance modules ensure adherence to the EU Package Travel Directive.
Pros & Cons
- +Hybrid deployment offers flexibility with both on-premise licensing and secure cloud hosting options.
- +Manufacturing-focused modules such as BOM, MRP, Job Costing, and Shop Floor Control address industry-specific needs.
- +Provides strong value, delivering enterprise-grade functionality at a lower cost than major ERP competitors.
- +Dedicated U.S.-based support ensures quick, knowledgeable assistance without relying on offshore call centers.
- +Seamless POS and shipping integration through tools like ShipRush keeps sales and logistics fully connected to core operations.
- −Primarily suited for small to mid-sized companies, with limited scalability for large global enterprises.
- −Interface appears dated and less modern compared to newer cloud-native ERP systems.
- −Pricing information is not publicly available and requires contacting sales or resellers.
- −Integration capabilities are limited compared to ERPs built for wider API ecosystems.
- −Training often incurs extra cost, as instructor-led sessions replace free online learning options.
Features
Key features
- Workflow Automation
- Automates critical financial and operational tasks, including creating accounting journals, reconciling credit cards, invoicing transaction fees, and settling BSPs (Billing and Settlement Plan) in a "touchless" system.
- NDC Ready
- Fully prepared to handle New Distribution Capability (NDC) order management, allowing travel companies to process bookings directly from airlines.
- Multi-Currency and Compliance
- Features Multi-Currency Handling (including hedging) and includes functionalities to support compliance with the EU Travel Directive and GDPR.
- Extensive Interfaces
- Provides data exchange and interfaces with 70+ third-party systems, including all common booking sources, payment systems, and accounting software.
- Business Intelligence (BI)
- Centralizes all booking and post-booking data in one place for data warehousing, analytics, and informed decision-making.
Additional features
- Order Management
- Automated order creation, order templates, detailed order history, invoicing (including batch/collective and splitting), multilingual invoicing, and voucher handling.
- Accounting
- Cashbook management, reconciliation (BSP/Supplier- and Commission Settlements), bank statements, and automated bookkeeping hand-off.
- Service Fees & Monetization
- Allows for detailed service charge configuration based on different fee types, tickets, tariffs, passengers, and segments to grow revenue.
- Task Management
- Integrated and automated task management, personal task dashboards, delegation, assignment, and task templates with alerts.
- CRM (Customer Relationship Management)
- Manages customer history, attributes, blacklists, duplicate checks, credit limits, and is integrated with Umbrella Faces for traveler profile synchronization.
- Payment Provider
- Offers secure and convenient payment solutions with PCI/DSS and PSD2 compliance.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About MIDOCO Mid-office
MIDOCO Mid-office is a mid-office software from MIDOCO that supports the management of travel agencies and tour operators. It includes features for booking management, invoicing, and reporting so users can efficiently handle various operational tasks. Designed to integrate with front-office solutions, MIDOCO Mid-office provides a centralized platform for managing customer data and service offerings. Users can benefit from automated processes that reduce manual entry and potential errors. The software is equipped with a user-friendly interface to facilitate easy navigation. Key capabilities: booking management invoicing reporting customer relationship management integrations with front-office systems Best for: travel agencies and tour operators that need to manage bookings, finances, and customer interactions efficiently.
MIDOCO Mid-office Details
MIDOCO Mid-office's In-App Market Place
Does MIDOCO Mid-office have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£)
Pros & Cons
- Hybrid deployment offers flexibility with both on-premise licensing and secure cloud hosting options.
- Manufacturing-focused modules such as BOM, MRP, Job Costing, and Shop Floor Control address industry-specific needs.
- Provides strong value, delivering enterprise-grade functionality at a lower cost than major ERP competitors.
- Dedicated U.S.-based support ensures quick, knowledgeable assistance without relying on offshore call centers.
- Seamless POS and shipping integration through tools like ShipRush keeps sales and logistics fully connected to core operations.
- Primarily suited for small to mid-sized companies, with limited scalability for large global enterprises.
- Interface appears dated and less modern compared to newer cloud-native ERP systems.
- Pricing information is not publicly available and requires contacting sales or resellers.
- Integration capabilities are limited compared to ERPs built for wider API ecosystems.
- Training often incurs extra cost, as instructor-led sessions replace free online learning options.
MIDOCO Mid-office's Support Options
Email Address
info@midocoatings.comContact
+2034625045MIDOCO Mid-office's Alternatives
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