About MSG91
MSG91 is a cloud communication platform offering APIs for SMS, Email, Voice, WhatsApp, and RCS. It provides products for contact center management (Hello), marketing campaigns (Campaign), customer segmentation (Segmento), and OTP verification.
MSG91 is a comprehensive cloud communication platform (CPaaS) that provides businesses with a suite of tools to manage customer interactions across various channels. The platform offers robust APIs for SMS, Email, Voice, WhatsApp, and RCS. Key products include 'Hello', a contact center solution with ticketing and live chat; 'Campaign', for automated marketing; 'Segmento', a customer data platform; and a dedicated OTP verification service. This multi-product approach allows businesses to build a tailored communication stack. Pricing is modular, with free tiers available for some services like 'Hello' and pay-as-you-go models for channels like SMS and Voice. The platform supports numerous integrations, including Shopify, Zoho CRM, and Zapier, making it adaptable to existing workflows. It is designed for businesses of all sizes, from startups to large enterprises, looking to automate and scale their customer communications.
Pros & Cons
- Offers a wide range of communication channels including SMS, Voice, Email, and WhatsApp.
- Provides a modular suite of products for support, marketing, and authentication.
- Features a free tier for its 'Hello' contact center product, making it accessible for small businesses.
- Extensive API documentation and developer resources are available.
- Supports numerous third-party integrations to connect with existing business tools.
- The multi-product structure and pricing can be complex to navigate for new users.
- Pricing for some services is based on usage, which may be difficult to forecast.
Features
Key features
Provides APIs for SMS, Email, Voice, WhatsApp, and RCS to engage customers across multiple channels.
A conversational hub for customer support, combining ticketing, live chat, and AI-enabled chatbots.
Enables event-based automation to boost audience engagement through a smart platform.
Allows for customer segmentation based on user actions and events to personalize communication.
A simplified platform for quick and reliable multi-channel One-Time Password verification.
Additional features
Provides cost-efficient virtual numbers for global markets, supporting missed call services and keyword messaging.
Automatically shortens long URLs and tracks click-through success.
A tool to create and manage a self-service library of help documents and articles for customers.
Offers a centralized and secure cloud storage solution for file storage, sharing, and syncing.
Full-featured APIs for developers to integrate communication functionalities into their own applications.
Allows support agents to assist customers by viewing or controlling their screens to resolve issues efficiently.
Advanced IVR for enhanced customer engagement through automated voice menus.
Includes templates, AMP support, statistics, and SMTP/API access for email campaigns.
Pricing
Monthly plans
- Unlimited Tickets
- 1 Inbox
- Unlimited Agents
- Unlimited Teams
- Saved Replies
- Widget Customization
- 50 Tickets
- 2 Inboxes
- Chat
- FB Messenger
- 1,000 Tickets
- 2 Inboxes
- Chat
- FB Messenger
Extra Inbox at $10/unit. Extra Tickets at $0.015/unit.
Source: vendor pricing page →- 2,000 Tickets
- 3 Inboxes
- Chat
- FB Messenger
Extra Inbox at $10/unit. Extra Tickets at $0.03/unit.
Source: vendor pricing page →Countries & Languages
Interface languages
Billing currencies
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About MSG91
MSG91 is a cloud communication platform offering APIs for SMS, Email, Voice, WhatsApp, and RCS. It provides products for contact center management (Hello), marketing campaigns (Campaign), customer segmentation (Segmento), and OTP verification.
MSG91 Details
MSG91's In-App Market Place
Does MSG91 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Unlimited Tickets
- 1 Inbox
- Unlimited Agents
- Unlimited Teams
- Saved Replies
- Widget Customization
- 50 Tickets
- 2 Inboxes
- Chat
- FB Messenger
- 1,000 Tickets
- 2 Inboxes
- Chat
- FB Messenger
Extra Inbox at $10/unit. Extra Tickets at $0.015/unit.
Source: vendor pricing page →- 2,000 Tickets
- 3 Inboxes
- Chat
- FB Messenger
Extra Inbox at $10/unit. Extra Tickets at $0.03/unit.
Source: vendor pricing page →Accepted Payment Currencies
USD
Pros & Cons
- Offers a wide range of communication channels including SMS, Voice, Email, and WhatsApp.
- Provides a modular suite of products for support, marketing, and authentication.
- Features a free tier for its 'Hello' contact center product, making it accessible for small businesses.
- Extensive API documentation and developer resources are available.
- Supports numerous third-party integrations to connect with existing business tools.
- The multi-product structure and pricing can be complex to navigate for new users.
- Pricing for some services is based on usage, which may be difficult to forecast.
MSG91's Support Options
Email Address
support@msg91.comDocumentation
https://docs.msg91.com/overviewChatbot
AvailableLive Chat
AvailableMSG91's Alternatives
KingAsterisk Contact Center Solutions
KingAsterisk Technologies provides custom contact center solutions based on Asterisk and VICIdial.
WhatsApp Business Platform
WhatsApp Business Platform is a messaging software from WhatsApp that enables businesses to communicate with…
ToumAI
ToumAI is an AI-driven content creation platform from ToumAI designed for generating written content. It…
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