About MyEcho
MyEcho is a versatile do-it-yourself online survey and experience management software developed by South African data insights leader, Lightstone. Designed to simplify complex feedback workflows, it allows businesses of all sizes to gather, organize, and analyze insights across customers, employees, and partners.
MyEcho is a versatile do-it-yourself online survey and experience management software developed by South African data insights leader, Lightstone. Designed to simplify complex feedback workflows, it allows businesses of all sizes to gather, organize, and analyze insights across customers, employees, and partners. The platform supports multiple distribution methods including automated email, SMS, web links, QR codes, and social channels, enabling broad audience engagement. In addition to standard survey creation, MyEcho offers specialized, tailored programs such as Dealer PreCSI, Employee Pulse, Broker TCF, and Enlightened Leaders. These pre-packaged solutions provide dedicated workflows and reporting aimed at specific industry challenges. Supported by an expert team of data analysts and researchers, the platform balances DIY ease with full enterprise customizability, making real-time data collection both accessible and actionable.
Pros & Cons
- Multi-channel delivery supports SMS, email, web URLs, social media links, and QR codes effectively.
- Industry-specific solution programs provide pre-built workflows for automotive and insurance niches.
- Flexible automation lets administrators schedule survey deliveries and send targeted non-responder reminders.
- Generous free tier tier allows sending up to 1000 email surveys every day without cost.
- Real-time analytical capabilities allow teams to act immediately on negative client sentiment.
- Trial period for the Engage tier is restricted strictly to a two-week testing window.
- Social sharing options do not support native embedded forms within third-party feed posts.
- Web-based interface requires steady internet connectivity to build and deploy survey campaigns.
- Advanced customization and specialized programs require custom consultation and added costs.
- Phone support is restricted exclusively to customers subscribing to higher-tier pricing packages.
Features
Key features
Send surveys to respondents via email with a unique link, customizable message, and subject line.
Distribute personalized survey links via direct mobile text messages for faster open and completion rates.
Create reusable short web links or downloadable QR codes for embedding on websites, posters, or pamphlets.
Access pre-configured industry programs including Dealer PreCSI, Employee Pulse, Broker TCF, and Enlightened Leaders.
Monitor responses in real-time and export data directly for tailored reporting and deeper analysis.
Additional features
Send customized email invitations with personalized subject lines, logo branding, and unique response tracking links.
Distribute personalized survey links via direct mobile text messages for faster open and completion rates.
Generate short public survey URLs that allow unlimited responses across web pages, blogs, and emails.
Share survey web links directly across social platforms including Facebook, Twitter, and WhatsApp.
Produce scannable barcodes for physical print media such as flyers, pamphlets, and posters.
Automate survey distributions to launch on scheduled dates or recur periodically.
Send follow-up survey invitations automatically to non-responders to boost completion metrics.
Build dynamic survey paths by hiding questions or pages based on previous user answers.
Insert respondent-specific details dynamically into survey text using custom tags.
Select from ready-made, fully customizable survey templates tailored for specific vertical markets.
Track and analyze incoming survey results instantly through interactive dashboard visualizers.
Help automotive dealerships identify and resolve customer issues immediately prior to official CSI evaluations.
Pricing
Monthly plans
- Free forever
- Basic features
- 1,000 Email surveys per day
- Web surveys
- 100 responses per survey
Free plan offering basic survey features with a 100-response cap per survey.
Source: vendor pricing page →- 2 weeks trial period
- All Explore features
- Limited SMS's
- 20,000 Email surveys per day
- Web and SMS surveys
A 2-week trial period granting access to all Explore features plus expanded survey options.
Source: vendor pricing page →- All Explore features
- 20,000 Email surveys per day
- Web and SMS surveys
- 1,000 responses per month
- Data Extract
Standard paid monthly subscription offering SMS surveys and data extraction tools.
Source: vendor pricing page →- All Engage features
- Unlimited responses
- Phone Support
- Custom programs available
Tiered plan starting from R995/month providing unlimited responses, phone support, and custom programs.
Source: vendor pricing page →Countries & Languages
Available in
Interface languages
Billing currencies
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About MyEcho
MyEcho is a versatile do-it-yourself online survey and experience management software developed by South African data insights leader, Lightstone. Designed to simplify complex feedback workflows, it allows businesses of all sizes to gather, organize, and analyze insights across customers, employees, and partners.
MyEcho Details
MyEcho's In-App Market Place
Does MyEcho have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Plans
Monthly plans
- Free forever
- Basic features
- 1,000 Email surveys per day
- Web surveys
- 100 responses per survey
Free plan offering basic survey features with a 100-response cap per survey.
Source: vendor pricing page →- 2 weeks trial period
- All Explore features
- Limited SMS's
- 20,000 Email surveys per day
- Web and SMS surveys
A 2-week trial period granting access to all Explore features plus expanded survey options.
Source: vendor pricing page →- All Explore features
- 20,000 Email surveys per day
- Web and SMS surveys
- 1,000 responses per month
- Data Extract
Standard paid monthly subscription offering SMS surveys and data extraction tools.
Source: vendor pricing page →- All Engage features
- Unlimited responses
- Phone Support
- Custom programs available
Tiered plan starting from R995/month providing unlimited responses, phone support, and custom programs.
Source: vendor pricing page →Accepted Payment Currencies
ZAR
Pros & Cons
- Multi-channel delivery supports SMS, email, web URLs, social media links, and QR codes effectively.
- Industry-specific solution programs provide pre-built workflows for automotive and insurance niches.
- Flexible automation lets administrators schedule survey deliveries and send targeted non-responder reminders.
- Generous free tier tier allows sending up to 1000 email surveys every day without cost.
- Real-time analytical capabilities allow teams to act immediately on negative client sentiment.
- Trial period for the Engage tier is restricted strictly to a two-week testing window.
- Social sharing options do not support native embedded forms within third-party feed posts.
- Web-based interface requires steady internet connectivity to build and deploy survey campaigns.
- Advanced customization and specialized programs require custom consultation and added costs.
- Phone support is restricted exclusively to customers subscribing to higher-tier pricing packages.
MyEcho's Support Options
Email Address
info@my-echo.co.zaMyEcho's Alternatives
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