About MyGuestCare
MyGuestCare is a guest management software from RGI Solutions that assists in managing guest experiences. It offers features such as digital check-in, customer engagement tools, and feedback collection so users can effectively interact with guests and improve service delivery. The platform allows hotels and hospitality businesses to simplify their operations and improve guest satisfaction through real-time communication. Additionally, MyGuestCare supports integrations with popular property management systems for cohesive data management. Key capabilities: digital check-in feedback collection customer engagement tools real-time communication system integrations Best for: hotels and hospitality businesses that need to improve guest use and operational efficiency.
MyGuestCare by MyComp Srl is a cloud-based property management system designed for a wide range of Italian hospitality properties, from independent boutique hotels to large tourist villages and campgrounds. The software integrates a central reservation system, booking engine, and channel manager into a single interface, creating a unified platform that centralizes both online and offline sales. Its focus on automation and sales optimization helps properties reduce dependence on OTAs while ensuring compliance with Italian fiscal, safety, and statistical reporting requirements. The interface is modern and minimalist, featuring a central room plan that supports drag-and-drop guest reassignments and a streamlined booking engine that allows staff to generate professional quotes in seconds. This design makes the system accessible to staff with limited technical experience while maintaining efficiency in high-volume operations. MyGuestCare includes advanced features such as a built-in yield manager, automated rate calculations across multiple plans, and integrated CRM quotations that allow guests to confirm bookings instantly, increasing conversion rates. It also automates compliance tasks like tourist tax calculations, ISTAT reporting, and police transmissions, significantly reducing administrative workload.
Pros & Cons
- +Automates ISTAT and Police reports for Italy, saving significant time on daily bureaucratic tasks
- +Integrated quote-to-booking CRM drives direct sales and contributes noticeably to overall revenue growth
- +Booking Engine and PMS share the same database, ensuring data consistency across the system
- −Feature set and support are tailored for Italy, limiting usefulness for international properties
- −Configuring complex yield rules and exceptions often requires expert assistance during initial setup
Features
Key features
- All-in-One Cloud Architecture
- Unifies PMS, Booking Engine, and Channel Manager into a single 100% web-based ecosystem that requires no local installation.
- Yield Rules & Dynamic Pricing
- Automatically maximizes profit by adjusting rate plan availability and room types across all channels based on real-time demand.
- Customized CRM Quotations
- Enables staff to create and send professional, high-conversion digital quotes with a single click via email or WhatsApp.
- 3-Step Conversion Booking Engine
- Designed with a hyper-responsive mobile-first interface that reduces the guest journey to just three clicks to boost direct sales.
- Integrated Legal & Fiscal Compliance
- Automates mandatory reporting for Public Safety (Police), ISTAT (Statistics), and the Tourist Tax directly from the management panel.
- Multi-Site & Multi-Property Management
- Features a centralized "Panorama" dashboard that allows for drag-and-drop guest movements between different physical structures or tourist villages.
Additional features
- Property Management System (PMS)
- Handles core internal operations including accounting, room management, arrivals, stays, and guest accounts.
- Central Reservation System (CRS)
- Provides a streamlined control panel to manage every request from phone, email, website, or walk-ins in one place.
- Booking Engine
- Facilitates direct reservations from any device with a full-responsive design and support for diverse payment methods like PayPal and credit cards.
- Channel Manager
- Synchronizes rates, inventory, and availability in real-time across individual third-party channels and OTAs to prevent overbooking.
- CRM & Email Marketing
- Personalizes guest bookings with stored user information to deliver professional treatment and targeted promotional campaigns.
- Housekeeping Task Management
- Generates automated lists and schedules for housekeepers and kitchen staff to ensure efficient service delivery.
- Electronic Invoicing
- Manages the entire billing cycle with integrated tools for electronic invoicing and automated tax calculations.
- Yield Management
- Employs intelligent algorithms to provide recommendations on yielding availability and minimum length of stay controls.
- Analytics & Performance Dashboard
- Tracks the profitability and effectiveness of individual sales channels through real-time statistics and pace reporting.
- Derived Rates
- Saves administrative time by automatically calculating multiple rate tiers from a single base rate using pre-set rules.
- Inventory Grid
- Provides a comprehensive visual overview of distribution across all connected platforms from one centralized location.
- Channel Self-Mapping
- Allows hoteliers to map new rate plans to direct and third-party channels with minimal manual effort.
- Multi-Lingual & Multi-Currency Support
- Adapts to a global market by supporting diverse languages and multiple loyalty point or currency types.
- Public Safety (PS) Integration
- Automates the digital transmission of guest data to police and national security databases.
- ISTAT & Tourist Tax Obligations
- Simplifies local government reporting requirements by automatically extracting and formatting the necessary stay data.
- User & Role Management
- Features a centralized system for creating unlimited operator profiles with specific credentials and access permissions.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About MyGuestCare
MyGuestCare is a guest management software from RGI Solutions that assists in managing guest experiences. It offers features such as digital check-in, customer engagement tools, and feedback collection so users can effectively interact with guests and improve service delivery. The platform allows hotels and hospitality businesses to simplify their operations and improve guest satisfaction through real-time communication. Additionally, MyGuestCare supports integrations with popular property management systems for cohesive data management. Key capabilities: digital check-in feedback collection customer engagement tools real-time communication system integrations Best for: hotels and hospitality businesses that need to improve guest use and operational efficiency.
MyGuestCare Details
MyGuestCare's In-App Market Place
Does MyGuestCare have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
No
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), CAD ($), AUD ($), CNY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), HKD ($)
Pros & Cons
- Automates ISTAT and Police reports for Italy, saving significant time on daily bureaucratic tasks
- Integrated quote-to-booking CRM drives direct sales and contributes noticeably to overall revenue growth
- Booking Engine and PMS share the same database, ensuring data consistency across the system
- Feature set and support are tailored for Italy, limiting usefulness for international properties
- Configuring complex yield rules and exceptions often requires expert assistance during initial setup
MyGuestCare's Support Options
Email Address
support@rgisolutions.comContact
+1 (888) 555-1234MyGuestCare's Alternatives
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