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0(0 reviews)
Software Status:Active

About Nectar Desk

Nectar Desk is a call center software from Nectar Desk that provides multi-channel customer support. It includes features such as call routing, ticket management, and real-time analytics so businesses can efficiently manage customer interactions. With Nectar Desk, users can handle incoming calls, emails, and chat requests from a single platform, allowing for improved communication and response times. The software is designed to support both small and large teams and offers integrations with various CRM systems for improved workflow management. Key capabilities: call routing ticket management real-time analytics multi-channel support CRM integration Best for: customer service teams that need to manage diverse customer inquiries effectively.

Nectar Desk Details

Vendor
Nectar Desk
Year Launched
2015
Location
35 Bridge St Picton, ON, Canada K0K 2T0
Deployment
cloud
Training Options
live online
Countries Served
All Countries
Languages
English
Users
From small and medium business to sophisticated enterprise size contact centers.
Industries Served
Banks, Telemarketers, Retail, E-commerce, Startups, Couriers, Gas Providers, and Loan Agencies.
Tags
Call Center, Call Recording, Contact Center, IVR, Telephony

Nectar Desk's In-App Market Place

Does Nectar Desk have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($)

Pros & Cons

  • Easy to Use: Consistently rated as user-friendly and intuitive by reviewers.
  • Good Customer Service: Reviewers praise the responsiveness and helpfulness of the Nectar Desk support team.
  • Affordable: Many reviewers highlight Nectar Desk's competitive pricing structure.
  • Feature Rich: Offers a comprehensive set of features for call centers.
  • Limited Reporting: While reporting is available, some reviewers would like more advanced functionalities.
  • Mobile App Issues: No iOS app currently available (though one is under development) and some reviewers have mentioned glitches with call transfers on the mobile app.
  • Other Minor Issues: A few reviewers mentioned occasional bugs and freezing issues, but also stated that these were resolved quickly.

Nectar Desk's Support Options

Email Address

info@nectardesk.com

Chatbot

Available

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