NEMT Cloud Dispatching logo

NEMT Cloud Dispatching

by Hybrid IT Services · Since 2009
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ActiveAvailable globallyCloud
Quick facts
VendorHybrid IT Services
Year launched2009
StatusActive
LocationNational MedTrans Network 3967 Presidential Drive Beavercreek, OH 45432
Countries servedGlobal
Languages11
Integrations3+
Free tier
Free trial
Contact salesYES

About NEMT Cloud Dispatching

NEMT Cloud Dispatching is a cloud-based non-emergency medical transport dispatch software from Hybrid IT Services designed to assist transportation providers. It combines route improvement, real-time tracking, and scheduling management so transport services can operate efficiently. This software allows dispatchers to monitor vehicle locations and adjust routes on-the-fly, thus improving service delivery. It also provides reporting and analytics tools to help operators assess performance and make informed decisions. Key capabilities: route improvement real-time tracking scheduling management reporting tools analytics dashboard Best for: non-emergency medical transport providers that need to manage and coordinate transportation services effectively.

NEMT Cloud Dispatching by Hybrid IT Services is a comprehensive cloud-based solution tailored specifically for Non-Emergency Medical Transportation (NEMT) providers seeking to automate and simplify their daily operations. Built to unify scheduling, dispatching, billing, and fleet management into a single platform, it delivers efficiency and compliance for companies of all sizes. The software’s web-based interface for dispatchers and mobile apps for drivers (available on iOS and Android) make it highly user-friendly and accessible from any location, reducing training time and improving operational visibility. Dispatchers benefit from real-time GPS tracking, automated scheduling, and route optimization that consider patient needs, appointment times, and vehicle capacity, which minimizes delays and maximizes productivity. For drivers, the app provides turn-by-turn navigation, trip details, and one-tap updates, ensuring smooth coordination between field and office staff. A standout feature is its HIPAA-compliant automated billing module, which manages EDI claims and invoicing for Medicaid, Medicare, and private payers, drastically cutting administrative workload.

Pros & Cons

What users like
  • +NEMT Cloud Dispatch offers a comprehensive cloud-based solution that integrates scheduling, booking, dispatch, and billing for non-emergency medical transportation companies.
  • +The software includes real-time scheduling features that account for appointment times, drive durations, and vehicle capacity, giving dispatchers full control over trip logistics.
  • +Real-time dispatching allows schedules to be sent directly to drivers’ smartphones, with GPS tracking and time-stamped updates for pickups and drop-offs.
  • +The platform supports customizable web portals for individual clients, tailored to meet specific operational needs.
  • +Fully functional iOS and Android apps enable drivers to receive tasks, communicate with dispatchers, and share real-time location data.
What users flag
  • The platform’s reliance on cloud connectivity may pose challenges in areas with limited internet access.
  • Smaller providers may find the full suite of features overwhelming or unnecessary for their scale of operations.
  • Real-time GPS tracking and mobile app usage require compatible devices and may incur additional hardware costs.
  • Customization of client portals and scheduling modules may require technical support or training.
  • The system does not appear to offer direct integration with third-party payroll or accounting software, requiring manual data transfer.

Features

Key features

Cloud-Based All-in-One Solution
Offers a complete combination of scheduling, booking, dispatch, and billing in a single web-based application.
Real-Time Dispatching with GPS Tracking
Allows dispatchers to see all driver locations in real-time, sending optimized schedules and directions directly to driver smartphones.
Medical Billing & Automated Invoicing
Automates the entire billing process, from trip reporting to generating billing data and calculating rates for various services.
Mobile Apps for Drivers (iOS/Android)
Equips drivers with fully functional apps to receive tasks, track vehicle location, and communicate via app chat with the dispatcher.
Customizable Web & Client Portal
Provides individual clients with a web-based portal tailored to their specific requirements for submitting trip requests online.
HIPAA Compliant & Trip Rate Calculation
Developed to meet all HIPAA rules and automatically calculates transport rates for different service types (Van, Wheelchair, Stretchers).

Additional features

Cloud-Based Application
The software is accessible via the internet and does not require local installation.
Trip Scheduling
Allows for the organization and planning of medical transportation trips.
Booking Services
Facilitates the process of reserving and confirming transportation requests.
Dispatch Services
Manages the assignment and coordination of trips to the appropriate drivers and vehicles.
Billing Services
Automates the process of generating invoices and handling financial transactions.
Web-Based Access
The application is accessible through a web browser for dispatchers and clients.
Embedded Fleet Management Software
Includes tools for managing and monitoring the fleet of vehicles.
Embedded Mobile Applications
The package includes fully functional apps for drivers on mobile devices.
Embedded Billing
The system includes a comprehensive module for handling all billing processes.
Real-Time Scheduling
Appointments are organized instantly with up-to-date information.
Optimized Scheduling
Factors in appointment time, drive time, and vehicle capacity (ambulatory, wheelchair) for efficient planning.
Complete Trip Overview for Dispatcher
Allows the dispatcher to see the full details of any trip at any time.
Powerful Dispatching Module
Offers an effective and user-friendly tool for trip assignments.
Direct Schedule Send to Drivers
Automatically sends schedules and tasks directly to the driver's smartphone.
Driving Time & Distance Calculation
Provides drivers with estimated travel time and distance to pickups and drop-offs.
Real-Time GPS Vehicle Location
Displays the current geographical position of all drivers to the dispatcher.
GPS Coordinates Time Stamps for Pickup/Drop-off
Records the exact location and time of key trip events for verification.
Passenger Signature Update
Captures and updates passenger signatures in real-time.
Customizable Web & Client Portal
Provides clients with a web interface that can be modified to fit their needs.
iOS/Android Driven Apps
Provides fully functional applications for drivers on both Apple and Android operating systems.
Driver-Dispatcher App Chat
Allows for direct communication between the driver and the dispatcher via the mobile app.
Seamless Medical Billing and Invoicing
Automates every process related to financial transactions.
Automated Trip Reporting to Billing Data
Automatically converts trip completion information into billing records.
Intuitive and Easy-to-Use Interface
The cloud-based application is simple and straightforward for users.
Reduced Paperwork
Helps minimize the amount of physical documentation required.
Simplified Office Work
Streamlines administrative tasks for back-office personnel.
Organized Processes
Structures workflows to improve operational consistency.
Saves Time on Booking Trips
Accelerates the process of making transportation reservations.
Access from Anywhere
Allows authorized users to access the application using their smartphones.
Package Options
Provides various pricing structures to fit the specific needs of NEMT services.
HIPAA Compliance
Developed to adhere to all rules outlined by the Health Insurance Portability and Accountability Act.
Online Trip Request Submission for Clinics
Allows medical facilities to log in and submit requests over the internet.
Rate Calculation for Various Services
Automatically determines the cost for Van, Wheelchair, and Stretcher transport.
Editable Schedule with Excel API
Allows for the review and modification of schedules with external integration capability.
Call Progress & Notification Center
A module for monitoring the status of calls and distributing alerts.
Highend Administration Portal
A sophisticated interface for managing the system and backend operations.
Free Website for Medical Transportation Company
A promotional offering that includes a complimentary website.
OBD, Portable, & Vehicle Installable Tracker Integration
Compatibility with various GPS tracking hardware types.

Pricing

Free trial
Free version
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Promo Offer

Countries & Languages

Global
Countries served
11
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇲🇽MXN

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