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Neon

0(0 reviews)
Software Status:Active

About Neon

Neon is a telecom billing and rate management software from Neon Soft that provides customer relationship management solutions. It combines wholesale telecom billing, retail telecom billing, and reporting & monitoring so that users can manage their telecom processes effectively. Neon also offers mobile CDR billing and a comprehensive rate management overview to ensure transparency and efficiency in billing operations. This platform is designed to support the unique needs of telecom service providers with features that facilitate easy integration and insightful reporting. Key capabilities: wholesale telecom billing retail telecom billing reporting & monitoring mobile CDR billing rate management overview Best for: telecom service providers that need an integrated solution for billing and customer management.

Neon Details

Vendor
Neon Soft
Year Launched
2015
Location
UNITED KINGDOM OF GREAT BRITAIN AND NORTHERN IRELAND
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
All Countries.
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Dutch, Swedish, Norwegian, Danish, Finnish, Russian, Turkish, Chinese, Japanese, Korean
Users
small to large companies
Industries Served
Healthcare, Education, Finance, Retail, Technology, Nonprofit, Government.
Tags
Billing and Invoicing, Neon, Neon-soft

Neon's In-App Market Place

Does Neon have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SEK (kr), MXN ($), NZD (NZ$)

Pros & Cons

  • Affordable pricing: Offers reasonable monthly costs and a non-profit annual rate.
  • Custom form builder: Easy to create and post custom forms/questionnaires on the website.
  • Strong integration with Constant Contact: Efficiently creates newsletters and imports specific categories from the NEON database.
  • Customer portal: Provides a clear overview of customer usage and activity.
  • Automatic billing: Streamlines the billing process.
  • Customizable portal: Matches the website's design and colors.
  • Data import issues: Difficulties importing historical data from Constant Contact databases and categorizing it correctly.
  • Steep learning curve: Requires time to understand the system and how to filter data effectively.
  • Poor customer service and technical support: Unresponsive to emails and IMs, unhelpful during support calls, and charged for ineffective assistance.
  • Lack of sales tax reports: Unable to generate sales tax reports.

Neon's Support Options

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