About Neon
Neon is a telecom billing and rate management software from Neon Soft that provides customer relationship management solutions. It combines wholesale telecom billing, retail telecom billing, and reporting & monitoring so that users can manage their telecom processes effectively. Neon also offers mobile CDR billing and a comprehensive rate management overview to ensure transparency and efficiency in billing operations. This platform is designed to support the unique needs of telecom service providers with features that facilitate easy integration and insightful reporting. Key capabilities: wholesale telecom billing retail telecom billing reporting & monitoring mobile CDR billing rate management overview Best for: telecom service providers that need an integrated solution for billing and customer management.
Neon by Neon Soft is a comprehensive billing and invoicing software designed to streamline financial processes for businesses of all sizes. Its primary purpose is to manage billing cycles efficiently, reduce errors, and enhance overall productivity. Key features include billing, rate management, customer relationship management (CRM), reporting, and monitoring. The software also supports various integrations, making it a versatile tool for managing business operations. The user interface of Neon is designed with simplicity and functionality in mind. It features a clean, intuitive layout that allows users to navigate through different sections effortlessly. The dashboard provides a clear overview of key metrics and tasks, making it easy for users to stay on top of their billing and invoicing activities. Unique design elements, such as customizable widgets and drag-and-drop functionality, enhance the user experience by allowing for personalized setups and easy access to frequently used features. Neon offers a robust set of functionalities that cater to the diverse needs of businesses. Its billing and invoicing capabilities are comprehensive, supporting features like recurring billing, multi-currency transactions, and customizable invoices.
Pros & Cons
- Affordable pricing: Offers reasonable monthly costs and a non-profit annual rate.
- Custom form builder: Easy to create and post custom forms/questionnaires on the website.
- Strong integration with Constant Contact: Efficiently creates newsletters and imports specific categories from the NEON database.
- Customer portal: Provides a clear overview of customer usage and activity.
- Automatic billing: Streamlines the billing process.
- Customizable portal: Matches the website's design and colors.
- Data import issues: Difficulties importing historical data from Constant Contact databases and categorizing it correctly.
- Steep learning curve: Requires time to understand the system and how to filter data effectively.
- Poor customer service and technical support: Unresponsive to emails and IMs, unhelpful during support calls, and charged for ineffective assistance.
- Lack of sales tax reports: Unable to generate sales tax reports.
Features
Key features
Covers billing, charging, analytics, sales, and support processes.
Efficiently handles billing cycles and financial aspects.
Provides tools for data-driven decision making.
Improves sales efficiency and customer satisfaction.
Connects with various platforms for smooth operations.
Additional features
Covers invoicing, settlement, netting, and financial management.
Manages sales communication, opportunities, tasks, accounts, leads, and workflows.
Handles customer and vendor rates, LCR, A-Z generation, rate tables, and rate scheduling.
Provides real-time monitoring, alerting, and reporting capabilities.
Offers various integration options with different platforms.
Manages customer accounts and related information.
Supports billing for SMS services.
Facilitates integration with billing systems.
Handles payment processing.
Integrates with accounting software.
Provides scheduling and appointment management.
Enables email communication and management.
Tracks email opens and clicks.
Offers customer support and ticket management.
Provides data storage capabilities.
Pricing
Countries & Languages
Available in
Interface languages
Billing currencies
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About Neon
Neon is a telecom billing and rate management software from Neon Soft that provides customer relationship management solutions. It combines wholesale telecom billing, retail telecom billing, and reporting & monitoring so that users can manage their telecom processes effectively. Neon also offers mobile CDR billing and a comprehensive rate management overview to ensure transparency and efficiency in billing operations. This platform is designed to support the unique needs of telecom service providers with features that facilitate easy integration and insightful reporting. Key capabilities: wholesale telecom billing retail telecom billing reporting & monitoring mobile CDR billing rate management overview Best for: telecom service providers that need an integrated solution for billing and customer management.
Neon Details
Neon's In-App Market Place
Does Neon have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (CHF), SEK (kr), MXN ($), NZD (NZ$)
Pros & Cons
- Affordable pricing: Offers reasonable monthly costs and a non-profit annual rate.
- Custom form builder: Easy to create and post custom forms/questionnaires on the website.
- Strong integration with Constant Contact: Efficiently creates newsletters and imports specific categories from the NEON database.
- Customer portal: Provides a clear overview of customer usage and activity.
- Automatic billing: Streamlines the billing process.
- Customizable portal: Matches the website's design and colors.
- Data import issues: Difficulties importing historical data from Constant Contact databases and categorizing it correctly.
- Steep learning curve: Requires time to understand the system and how to filter data effectively.
- Poor customer service and technical support: Unresponsive to emails and IMs, unhelpful during support calls, and charged for ineffective assistance.
- Lack of sales tax reports: Unable to generate sales tax reports.
Neon's Support Options
Email Address
hello@code-desk.comContact
44 (0) 330 0882 015Neon's Alternatives
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