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NetQuest

by Tekno Telecom · Since 1968
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ActiveAvailable globallyCloud
Quick facts
VendorTekno Telecom
Year launched1968
StatusActive
Location1200 Roosevelt Rd Suite 200 Glen Ellyn, IL 60137 USA
Countries servedGlobal
Languages9
Integrations1+
Free tier
Free trial
Contact sales

About NetQuest

NetQuest is a business intelligence software from Tekno Telecom that decodes and correlates complex protocols over high-speed signaling links and IP networks into real-time accurate Call Detail Records (CDRs). It includes capabilities such as NetAnalyzer, NetQuest BI, NetDecode, and NetQuest UI to provide comprehensive visual analytics and monthly statistics that help users monitor and analyze data effectively. This platform supports a variety of protocol standards, allowing for adaptable integration in different network environments. Additionally, it provides intuitive user interfaces for ease of navigation and reporting. Key capabilities: NetAnalyzer NetQuest BI NetDecode NetQuest UI Comprehensive Suite of Visual Analytics Best for: telecom operators and network engineers that need real-time data analysis and protocol correlation.

NetQuest is a sophisticated business intelligence software tailored specifically for telecommunications service providers. Its core focus is to provide detailed insights into network performance and usage, empowering users to optimize operations, prevent revenue leakage, and enhance customer experiences. By analyzing critical data such as call detail records (CDRs) and network traffic, NetQuest enables businesses to make informed decisions that improve service quality and operational efficiency. With its specialized features and robust analytical capabilities, it has become a valuable asset for mobile network operators, fixed-line operators, and internet service providers. The user interface of NetQuest strikes a balance between functionality and usability. Its dashboard is designed to present key metrics and trends in a clear and accessible manner, making it easy for users to identify potential issues or opportunities at a glance. However, the advanced customization options and technical depth of the platform may pose a challenge for less experienced users. While basic navigation is straightforward, fully leveraging the software’s capabilities often requires technical expertise or additional training.

Pros & Cons

What users like
  • +Live Behavior Monitoring: NetQuest monitors live behavior and manages feasible solutions for clients.
  • +Accurate Customer Interaction: It provides greater precision in handling complaints and dissatisfaction, offering accurate responses and fostering good interaction between different departments.
  • +Client Portfolio Management: Helps in receiving and transforming comments, complaints, and dislikes into feasible ideas for resolving issues or preventing them.
What users flag
  • Limited Connectivity: The application would benefit from being able to connect with a main program to measure the impact of business incidents.

Features

Key features

User-Friendly Reports and Dashboards
Offers user-friendly reports with customizable workbooks and interactive dashboards.
Data Visualization
Provides visualizations for network data analysis.
Long-Term Data Storage
Enables long-term storage of data for reporting purposes.
Drill-Down Capabilities
Offers robust drill-down capabilities for detailed data exploration.
Multi-Departmental Use
Designed for multi-departmental use with easily interpreted information.
Customizable Views
Provides flexibility to configure views based on various timeframes (hourly, daily, weekly, monthly).

Additional features

User-Friendly Reports and Dashboards
Offers user-friendly reports with customizable workbooks and interactive dashboards.
Data Visualization
Provides visualizations for network data analysis.
Long-Term Data Storage
Enables long-term storage of data for reporting purposes.
Drill-Down Capabilities
Offers robust drill-down capabilities for detailed data exploration.
Multi-Departmental Use
Designed for multi-departmental use with easily interpreted information.
Customizable Views
Provides flexibility to configure views based on various timeframes (hourly, daily, weekly, monthly).

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
9
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseChineseJapaneseRussian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇷🇺RUB🇲🇽MXN

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