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Nexogy

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About Nexogy

Nexogy is a UCaaS and Broadband platform from Nexogy that provides communication solutions. It offers hosted voice, internet services, and SD-WAN solutions so businesses can maintain reliable connectivity and efficient communication. The platform supports features such as a contact center and the Verve AI Agent, which assist in managing customer interactions and improving response times. With a focus on delivering reliable services, Nexogy ensures that users have access to a comprehensive set of tools for their communication needs. Key capabilities: hosted voice internet services SD-WAN contact center Verve AI Agent Best for: businesses that need reliable communication and broadband solutions.

Nexogy Details

Vendor
Nexogy
Year Launched
Location
6800 NW 77th Ct, Miami, FL 33166
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries.
Languages
English, Spanish
Users
Manager, Customer service representative, IT administrator, Sales representative
Industries Served
Healthcare, Education, Finance, Retail, Technology, Hospitality, Manufacturing, Legal
Tags
Call Center, Cloud PBX, VoIP, Communication, Unified Communications, Telecommunications, Business phone system

Nexogy's In-App Market Place

Does Nexogy have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

12

Mini Apps

1. CRM Integration: Allow integration with popular CRM systems like Salesforce

Zoho

and HubSpot to streamline customer interactions and improve efficiency.

2. Automated Call Distribution: Distribute incoming calls among team members based on availability

skill level

or specific criteria to ensure prompt and effective customer service.

3. Call Recording: Record and store calls for training purposes

quality assurance

and compliance with industry regulations.

4. Real-time Analytics: Monitor call metrics

agent performance

and customer satisfaction in real-time to make data-driven decisions and improve overall call center operations.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€)

Pros & Cons

  • Allows for seamless integration with existing systems
  • Provides advanced call routing and forwarding options
  • Offers real-time monitoring and analytics for better performance tracking
  • Allows for easy scalability as business grows
  • Provides flexibility for remote and mobile teams
  • Offers 24/7 customer support for any technical issues
  • Limited integration with other third-party applications
  • Occasional dropped calls or poor call quality
  • Steep learning curve for new users
  • Some users report slow customer support response times
  • Pricing may be higher compared to competitors with similar features

Nexogy's Support Options

Nexogy's Alternatives