Nexthink Infinity logo

Nexthink Infinity

by Nexthink · Since 2004
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ActiveAvailable globallyCloud
Quick facts
VendorNexthink
Year launched2004
StatusActive
LocationPrilly, Switzerland
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Nexthink Infinity

Nexthink Infinity is a Digital Employee Experience (DEX) management platform.

Nexthink Infinity is a comprehensive platform for Digital Employee Experience (DEX) management, designed to provide IT departments with deep visibility into their digital workplace. The platform gathers data across all endpoints, applications, and networks to diagnose and proactively resolve issues, ultimately improving employee productivity and satisfaction. Key components include AI-powered agents for both IT teams and employees, modules for managing application and VDI experiences, and automated workflows. While Nexthink does not publish pricing, it offers a demo to showcase its capabilities. Support is available through a community portal, documentation, and a help center. The platform is aimed at large enterprises in sectors like finance, government, and healthcare, helping them manage complex IT environments and accelerate digital transformation.

Pros & Cons

Pros
  • Provides unified visibility across all devices, networks, and applications.
  • Uses AI-powered agents to automate issue resolution for IT and employees.
  • Offers proactive IT management to prevent issues before they impact users.
  • Supports complex environments including VDI and mobile fleets.
  • Aimed at improving employee productivity and satisfaction with IT services.
Cons
  • Pricing is not publicly available and requires a demo and sales contact.
  • The platform's complexity may present a learning curve for new users.
  • Primarily targeted at large enterprises, which may make it less accessible for smaller businesses.

Features

Key features

Digital Employee Experience (DEX) Data

Provides a unified data layer for observability across all devices, networks, applications, and employee experiences.

AI-powered IT Agents

Includes agents like Workspace for IT teams and Spark for employees to automate tasks and provide instant issue resolution.

Application Experience Management

Optimizes the end-user experience of applications by providing visibility into performance.

Proactive IT Management

Enables IT to see, diagnose, and fix digital workplace issues across all environments to minimize risk and disruptions.

VDI Experience Monitoring

Offers end-to-end visibility, AI-guided insights, and targeted remediation for Virtual Desktop Infrastructure environments.

Additional features

Mobile Experience Management

Delivers DEX visibility into the mobile fleet.

Automated Workflows (Flow)

Increases efficiency with low-code automation to resolve IT issues proactively.

Centralized DEX Management (Experience Central)

Provides a central cockpit for managing Digital Employee Experience.

ITSM Enhancement (Amplify)

Enriches ITSM tools with DEX context, diagnostics, and remediations.

Employee Engagement

Utilizes targeted two-way communications to gather feedback and drive digital adoption.

AI Adoption Measurement

Measures and improves the adoption of AI tools within the organization.

Service Desk Efficiency

Aims to resolve issues faster and reduce ticket volume through proactive management and self-service.

Cost-Efficient Digital Workplace

Helps ensure operational excellence and minimize costs through optimized resource use.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

English

Billing currencies

🇪🇺EUR

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