About Nextiva CRM
Nextiva CRM is a customer relationship management platform from Nextiva that unites every conversation along the entire customer journey. It provides voice, video, chat, social media, and email capabilities to help businesses manage customer interactions more effectively. The integrated solution includes a generative AI knowledge base, secure payment agent assist, and dedicated support for smooth communication. With Nextiva CRM, businesses can improve their customer use by consolidating all communication channels into one platform. This helps drive competitive advantage in customer service and satisfaction. Key capabilities: Platform Generative AI knowledge base Secure payment agent assist Sales support Customer support Best for: businesses that need to manage multiple communication channels to improve customer use.
Nextiva CRM Details
Nextiva CRM's In-App Market Place
Does Nextiva CRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$), MXN (Mex$)
Pros & Cons
- Works seamlessly with Nextiva's call center app, aiding customer service request tracking
- Cost-effective and simple to use, with online tracking and email updates
- Excellent customer service and technical support, responsive and helpful
- Reliable phone service, offering good call quality and functionality
- Helpful account management, including number recovery and service support
- UI needs a refresh, with more customization options like Salesforce
- Difficult to put a permanent hold on an account
- Programming a new phone can be challenging
- Initial phone operation issues, though they tend to resolve over time
- UI complexity and subpar customer experience, compared to competitors