Nextiva CRM

Additional features

Unified Customer Experience Management platform

A centralized system designed to manage and improve all aspects of customer interactions. This aims to create a cohesive customer journey.

Acquire, retain, and grow your customers

The platform's goal is to help businesses attract new customers, keep existing ones, and expand customer relationships. This outlines the core business outcomes it supports.

Engage customers anywhere, anytime, across any channel

Enables interaction with customers on their preferred communication methods at any point in time. This emphasizes omnichannel presence.

Personalized, context-driven support

Provides tailored assistance based on the customer's specific situation and history. This aims to improve customer satisfaction.

Reduce cost per interaction with AI and automation

Utilizes artificial intelligence and automation to make each customer interaction more efficient and less expensive. This focuses on operational efficiency.

Increase self-service containment

Empowers customers to resolve issues on their own through automated systems. This reduces the need for agent intervention.

Boosts workforce productivity

Provides tools and automation to help employees work more effectively. This improves operational output.

Reduces attrition (agent)

Offers features to improve employee satisfaction and retention. This lowers employee turnover.

Consolidate, integrate, and customize your technology

Allows businesses to bring together different systems, connect them, and tailor them to their specific needs. This aims to simplify IT infrastructure.

Reduce costs and IT overhead

Helps lower expenses related to technology management and maintenance. This focuses on financial benefits.

Increasing business collaboration

Facilitates better teamwork across different departments. This improves internal efficiency.

AI-powered Unified-CXM platform

The core platform utilizes artificial intelligence to enhance customer experience management. This highlights its technological foundation.

Delivers personalized experiences throughout the entire customer journey

Aims to tailor every interaction a customer has with the business. This emphasizes customer-centricity.

Unify All Customer Interactions

Brings together all communication with customers into a single view. This provides a holistic understanding of customer engagement.

Meet customers where they are and serve them through any channel

Interacts with customers on their preferred communication methods. This emphasizes channel flexibility.

Voice, Live Chat, Messaging Apps, SMS, Email, Social, Reviews, Video

Lists the various communication channels supported by the platform. This showcases its omnichannel capabilities.

Patented customer journey orchestration

Unique technology to manage and automate the entire customer experience. This highlights a key differentiator.

Provides teams with real-time actionable customer insight

Gives employees immediate and useful information about customers. This empowers better interactions.

Enabling the automation of key business workflows

Allows for the automatic execution of important business processes. This improves efficiency.

Modern Contact Center

A contemporary solution for managing customer service interactions. This focuses on the contact center aspect.

Future-proof your customer experience with an open architecture

Designed to adapt to future technological changes and business needs. This ensures long-term usability.

Powerful workflow engine, powered by embedded AI

Utilizes artificial intelligence to drive and optimize business processes. This highlights its intelligent automation capabilities.

Design and optimize customer journeys from day one

Enables businesses to create and improve customer experiences from the start. This emphasizes proactive CX management.

Real Time Insight

Provides immediate understanding of customer data and sentiment. This allows for timely and relevant responses.

Deepen relationships with customer intelligence

Uses data to build stronger connections with customers. This focuses on relationship management.

Equip teams with real time customer insight and sentiment about your customers

Gives employees immediate information about how customers feel. This empowers better customer interactions.

Pre-Built AI and Automation

Includes ready-to-use artificial intelligence and automation features. This allows for quick implementation of advanced capabilities.

Easy to deploy, quick to scale and can be optimized over time

Designed for simple implementation, rapid growth, and continuous improvement. This highlights its adaptability and efficiency.

Workforce Engagement Management

Tools to help manage and engage customer-facing employees. This focuses on employee satisfaction and productivity.

Built-in automations and tools that simplify management

Offers features to make employee management easier. This improves internal efficiency.

Reduce agent fatigue and increase retention

Aims to improve employee well-being and reduce turnover. This focuses on employee satisfaction.

Connect customer-facing employees with back office teams on a unified platform

Facilitates communication and collaboration between front and back-office staff. This improves internal coordination.

Boosting productivity (internal)

Aims to increase the efficiency of employees. This focuses on operational improvement.

Open platform built on REST APIs enables continuous innovation, infinite scalability

Allows for ongoing development and the ability to handle unlimited growth. This ensures long-term adaptability.

Global services architecture is secure, compliant and eliminates planned downtime

Designed for reliability, security, and adherence to regulations with minimal service interruptions. This emphasizes dependability.

Cloud native, deployable in hybrid and private environments for deep regulatory requirements

Can be implemented in various cloud setups to meet specific legal and compliance needs. This offers deployment flexibility.

Unified Platform

Centralized system for managing all customer interactions. This emphasizes its integrated nature.

Seamless interactions and conversations across all traditional, digital and social channels

Provides smooth communication across all supported methods. This highlights its omnichannel capabilities.

Personalized customer journey and cross-channel dialogue enhances the customer experience

Tailored experiences and consistent communication across different channels improve customer satisfaction. This focuses on CX improvement.

Unified internal interfaces across customer-facing functions

Provides a consistent user experience for employees across different customer-related tasks. This improves internal efficiency and ease of use.

AI & Automation (benefits)

Highlights the advantages of using artificial intelligence and automation. This reinforces their value proposition.

Customer interaction data connected across channels for 360 degree view in real time

Provides a complete and immediate understanding of each customer. This empowers personalized interactions.

Intelligent automation that’s easy to deploy, control, and optimize

User-friendly automation features that can be easily implemented and improved. This emphasizes usability and efficiency.

Optimize customer journeys with AI to deliver immediate value

Uses artificial intelligence to quickly improve customer experiences. This focuses on rapid ROI.

Future-Ready (benefits)

Highlights the advantages of the platform's modern architecture. This emphasizes its long-term viability.