About Odigo
Odigo is a cloud-based communication software from Odigo that supports customer engagement. It combines voice interaction, chat capabilities, and reporting tools so businesses can manage customer interactions effectively. The platform allows for flexible deployment options and integrates with existing systems for a smoother user use. It is designed to handle high call volumes and offers analytics to track performance and customer satisfaction. Key capabilities: voice interaction chat capabilities reporting tools flexible deployment integration options Best for: customer support teams that need to manage and analyze various communication channels.
Odigo is a comprehensive Contact Center as a Service (CCaaS) platform designed to elevate customer engagement through a suite of advanced tools and services. Known for its presence in over 100 countries, Odigo helps more than 250 large organizations streamline communication across various channels, including voice, email, SMS, social media, live chat, and video. Its focus on omnichannel support provides a seamless experience for customers by linking all interactions into cohesive conversations. Additionally, the platform incorporates artificial intelligence, natural language processing, and behavioral targeting to enhance routing and customer interactions, making it particularly beneficial for organizations aiming to deliver high-quality, personalized customer service. The platform's user interface is intuitive and built with agents and supervisors in mind, offering easy navigation and real-time interaction insights. Agents can manage interactions across multiple channels through a unified console, which supports tools for live monitoring, contextual routing, and agent-assist capabilities. These features enhance efficiency by allowing agents to access customer history and data, thereby enabling more personalized and informed service.
Pros & Cons
- +Stability: The platform is stable, with minimal issues.
- +Ease of Call Management: It’s user-friendly for handling calls, offering numerous configuration options.
- +Good Overall Functionality: Though simple in design, it performs well for managing calls and workflows.
- −Customer Support: Several users mentioned inadequate support from Odigo's team.
- −Non-Intuitive Features: Certain features can be complex and less intuitive to navigate.
Features
Key features
- Omnichannel Communication
- Supports voice, email, SMS, social media, live chat, and video for unified customer engagement.
- AI-Powered Automation
- Enhances customer interactions with bots, natural language processing, and AI connectors for smarter routing.
- Advanced Call Routing
- Uses contextual and behavioral routing to direct customers to the most suitable agent based on their needs.
- Quality Monitoring
- Includes analytics and recording tools to evaluate agent performance and improve service quality.
- Workforce Management
- Optimizes staffing levels and scheduling to enhance operational efficiency.
- Real-Time Supervision
- Enables supervisors to monitor live interactions and provide assistance when needed.
Additional features
- Omnichannel Bot
- An AI bot that can interact across multiple channels, enhancing customer engagement.
- Instant Messaging
- Supports real-time chat interactions, ensuring customers can quickly communicate with agents.
- Automated Call Distribution
- Routes calls based on skills, behavior, and customer history for personalized experiences.
- Skills Management
- Organizes agents by skills to ensure efficient task allocation and handling.
- Analytics
- Provides insights into performance, customer satisfaction, and interaction trends.
- Recording and Quality Monitoring
- Allows for call recording and quality checks to ensure consistent service standards.
- UC Integration
- Integrates with Unified Communications systems for streamlined operations.
- Contextual Routing
- Analyzes customer history and interaction context to personalize routing.
- Behavioral Targeting
- Uses customer behavior data to optimize interaction outcomes.
Pricing
Countries & Languages
Available in
Interface languages
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About Odigo
Odigo is a cloud-based communication software from Odigo that supports customer engagement. It combines voice interaction, chat capabilities, and reporting tools so businesses can manage customer interactions effectively. The platform allows for flexible deployment options and integrates with existing systems for a smoother user use. It is designed to handle high call volumes and offers analytics to track performance and customer satisfaction. Key capabilities: voice interaction chat capabilities reporting tools flexible deployment integration options Best for: customer support teams that need to manage and analyze various communication channels.
Odigo Details
Odigo's In-App Market Place
Does Odigo have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), JPY (¥), CAD (C$), CHF (CHF)
Pros & Cons
- Stability: The platform is stable, with minimal issues.
- Ease of Call Management: It’s user-friendly for handling calls, offering numerous configuration options.
- Good Overall Functionality: Though simple in design, it performs well for managing calls and workflows.
- Customer Support: Several users mentioned inadequate support from Odigo's team.
- Non-Intuitive Features: Certain features can be complex and less intuitive to navigate.
Odigo's Support Options
Email Address
contact.odigo.fr@odigo.comOdigo's Alternatives
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