About OMNITRACKS
OMNITRACKS by OMNINET is a cloud-based IT Service Management platform that delivers enterprise-grade capabilities in a streamlined, accessible format, making it a strong choice for organizations aiming to professionalize their IT support operations.
OMNITRACKS by OMNINET is a cloud-based IT Service Management platform that delivers enterprise-grade capabilities in a streamlined, accessible format, making it a strong choice for organizations aiming to professionalize their IT support operations. Built in alignment with ITIL 4 standards, it combines robust ticketing, incident management, and asset tracking with an integrated CMDB that maps relationships between IT assets for precise impact analysis. The interface is structured and functional, offering a central dashboard for managing tickets by priority and SLA status, while features like a self-service portal, knowledge base, and service catalog help reduce ticket volume and improve user autonomy. Its SaaS deployment ensures high reliability, GDPR-compliant data protection, and consistent performance without the burden of manual maintenance. Integration with tools such as Microsoft Active Directory and compatibility with analytics platforms like Power BI further enhance its enterprise appeal.
Pros & Cons
- The certifications make the support process feel more trustworthy and professionally managed.
- EU-based hosting gives extra peace of mind when handling sensitive company data.
- The CMDB makes it much easier to see what breaks when one server goes down.
- The ITIL options can feel heavy if you are coming from a simple ticket inbox.
- It offers less deep scripting freedom than the on-premise version.
- The mobile view works, but it is easier to use on a bigger screen.
Features
Key features
Ensures all ITSM workflows align with the highest internationally recognized frameworks for IT service excellence.
Provides a comprehensive Configuration Management Database to manage all IT assets and their relationships within a single platform.
Offers maximum security through EU-hosted infrastructure and German-engineered software developed 100% in-house.
Features specialized seamless connectivity with the Baramundi suite for enhanced endpoint and IT management.
Automatically captures and centralizes incoming requests from email, web forms, and phone into a single dashboard.
Additional features
Categorizes, prioritizes, and assigns incoming tickets automatically to ensure no requests are lost.
Provides structured workflows to control and manage changes within the IT environment efficiently.
Manages the end-to-end lifecycle of user service requests to improve delivery speed.
Consolidates all support activity and incoming requests into one real-time visible interface.
Tracks and manages IT infrastructure components and their interdependencies for better impact analysis.
Follows global standards for IT service management to guarantee transparent and professional processes.
Adheres to ISO 9001 and ISO 27001 standards to ensure quality management and information security.
Allows businesses to scale effortlessly by adding new users as demand grows.
Enables secure access for teams and customers from any location with an internet connection.
Connects seamlessly with corporate directories for simplified user authentication and management.
Pricing
Countries & Languages
Interface languages
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About OMNITRACKS
OMNITRACKS by OMNINET is a cloud-based IT Service Management platform that delivers enterprise-grade capabilities in a streamlined, accessible format, making it a strong choice for organizations aiming to professionalize their IT support operations.
OMNITRACKS Details
OMNITRACKS's In-App Market Place
Does OMNITRACKS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- The certifications make the support process feel more trustworthy and professionally managed.
- EU-based hosting gives extra peace of mind when handling sensitive company data.
- The CMDB makes it much easier to see what breaks when one server goes down.
- The ITIL options can feel heavy if you are coming from a simple ticket inbox.
- It offers less deep scripting freedom than the on-premise version.
- The mobile view works, but it is easier to use on a bigger screen.
OMNITRACKS's Support Options
Email Address
sales@omnitracks.cloudContact
+49 (9126) 25 979-0OMNITRACKS's Alternatives
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