OneRail logo

OneRail

by OneRail · Since 2018
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ActiveAvailable globallyCloud
Quick facts
VendorOneRail
Year launched2018
StatusActive
Location8427 Southpark Cir #200, Orlando, FL, United States, Florida
Countries servedGlobal
Languages9
Integrations1+
Free tier
Free trial
Contact salesYES

About OneRail

OneRail is a last mile delivery improvement platform from OneRail that offers real-time visibility, a connected network of 12M couriers, and 24/7 U.S.-based exception management. It provides a future-proofing solution, competitor comparison, and a value impact calculator so users can effectively manage their delivery processes. With industry recognition for its outstanding last mile delivery solutions, OneRail helps companies navigate the complexities of logistics with AI-powered features. Key capabilities: real-time tracking extensive courier network exception management delivery analytics resource center Best for: businesses that need reliable last mile delivery solutions.

OneRail is a leading last-mile delivery orchestration platform that focuses on optimizing final mile logistics for businesses by providing complete visibility, faster shipping times, and cost reductions. At its core, the platform connects retailers, wholesalers, and other enterprises with a vast network of over 12 million drivers, 650 courier companies, and more than 65 third-party logistics providers, ensuring that businesses have access to reliable, scalable delivery capacity. Its flagship OmniPoint® Platform serves as the intelligence hub of the solution, acting like a "delivery switch" that bridges demand signals from systems like eCommerce platforms, POS, ERP, and TMS with the most suitable carriers. The platform also stands out with its 24/7 Exceptions Assist™ team, which proactively monitors deliveries and resolves potential issues in real time, ensuring a remarkable 99% on-time delivery rate. This combination of technology and human expertise allows OneRail to significantly improve operational efficiency while enhancing customer experience. The user interface of OneRail is designed to simplify complex delivery operations.

Pros & Cons

What users like
  • +Massive courier network with access to over 12 million drivers for multimodal fulfillment
  • +OmniPoint® Platform offers real-time visibility, automated rate shopping, and smart courier matching
  • +24/7 Exceptions Assist™ team proactively manages delivery delays and disruptions
  • +Seamless integration with existing systems like TMS, OMS, WMS, POS, and ERP
  • +Scalable and flexible—supports own fleet and external carriers
  • +SOC 2 compliant with strong data security protocols
  • +Recognized by Forbes and FreightTech for innovation and workplace excellence
What users flag
  • Complex setup may require onboarding and training, especially for large teams
  • Limited user reviews available publicly, making peer validation harder
  • Seasonal delivery surges can challenge product identification and courier coordination
  • Pricing transparency is limited—cost details not readily available online

Features

Key features

OmniPoint® Platform
A data-driven platform providing a single connection for rate shopping, smart matching deliveries to couriers, and real-time visibility.
Vast Courier Network (12M+ drivers)
Offers access to an unparalleled national network of couriers, enabling multimodal fulfillment and elastic capacity.
24/7 Exceptions Assist™ Team
A USA-based team of logistics experts who proactively monitor every vehicle and route to get ahead of delays and resolve delivery exceptions in real-time.
Automated Rate Shopping & Smart Matching
Intelligently finds the best courier match for a delivery at optimal rates, considering various factors like service level agreements.
Seamless Integration with Existing Systems
Easily connects with various supply chain systems (TMS, OMS, WMS, POS, ERP) to adapt to existing workflows.
Real-time Last Mile Delivery Tracking
Provides 100% visibility into the delivery process from dispatch to doorstep, enhancing customer experience.

Additional features

Last Mile Delivery Solutions
Comprehensive solutions covering the entire delivery fulfillment process from dispatch to doorstep.
100% Visibility
Offers complete end-to-end visibility of deliveries.
Reduced Shipping Time and Cost
Aims to lower delivery times and expenses for a responsive customer experience.
Courier Network
Provides access to a national network of over 12 million couriers, 650 carrier/courier companies, and 65+ logistics companies (3PLs).
Multimodal Fulfillment
Supports various transportation modes for delivery.
OmniPoint® Platform
The central, data-driven platform that manages delivery orchestration.
Rate Shopping
Automatically compares rates across multiple carriers to find the best price.
Smart Matching
Intelligently pairs deliveries with the most suitable couriers.
Real-time Visibility
Offers live tracking and updates on delivery status.
Exceptions Assist™
A 24/7 USA-based team that proactively handles delivery delays and issues.
Adaptable to Workflow
Designed to suit various supply chain needs, integrating with existing systems.
Own Fleet Integration
Allows businesses to add and manage their preferred couriers on the platform.
TMS/OMS/WMS/POS/ERP Integration
Easily connects with various existing supply chain and business management systems.
Automation
Saves time per order by automating delivery processes.
Seamless Integration
Integrates with current demand signals to improve workflow.
Easy Carrier Onboarding
Experts assist in quickly setting up new carriers with a 30-day guarantee.
Training & Documentation
Provides training for teams on how to use the OmniPoint® Platform, assign carriers, and manage customer experience.
Delivery Order Automation
Automates the creation and scheduling of delivery orders.
Multimodal Optimization
Optimizes deliveries across different transportation modes.
Real-time Last Mile Delivery Tracking
Provides live tracking of deliveries.
Customer Experience Management
Focuses on creating a frictionless and positive experience for customers.
Actionable Data
Provides meaningful reporting and data insights powered by Microsoft.
Fleet Asset Management
Manages internal fleets on behalf of the user.
SOC 2 Compliant
Adheres to security standards for data protection.
Security Standards Alignment
Aligns with ISO 27001, NIST SP 800-53, CIS, CISA, DISA, and COBITTM standards.
API-first Platform
Built with a modular, API-first architecture for flexible integration.
Delivery Cloud
Cloud-based decision engine for matching and dispatching deliveries based on various factors.
API & Micro-services
Utilizes a series of micro-services (Delivery API, Push API, Transit Flow Engine, Push Translator, Label API, Transform Service) for connectivity.
Proof of Delivery (POD)
Captures signatures, photos, and notes for delivery verification.
Dynamic Routing and Rerouting
Adjusts routes based on real-time conditions like weather and traffic.
Rescheduling without Customer Service Call
Allows for rescheduling deliveries without needing to call customer service.
Branded CX (Customer Experience)
Enables white-labeled customer communications, including branded shipping labels and notifications.
White-label Customer Portal & Control Tower
Provides a branded portal for customers to track deliveries.
Enterprise SSO
Supports single sign-on for enterprise users.
Advanced Analytics
Offers in-depth data analysis capabilities.
Control Tower Visibility
Provides a high-level, real-time view of the last mile.
Capacity Coverage
Provides access to elastic delivery capacity through the network.
Vehicle Matching
Intelligently matches the right vehicle to the right delivery based on size, weight, and service requirements.
Route Optimization
Optimizes routes considering traffic, road conditions, vehicle capacity, and historical data.

Pricing

Free trial
Free version
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Countries & Languages

Global
Countries served
9
Interface languages
11
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseMandarinJapaneseKorean

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇮🇳INR🇲🇽MXN🇧🇷BRL🇷🇺RUB

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