About OpenCRM
OpenCRM is a customer relationship management software from OpenCRM that supports businesses in managing their customer interactions and data. It provides features such as contact management, sales tracking, and reporting tools so companies can effectively monitor their sales processes and customer relationships. OpenCRM includes customizable dashboards, integration with third-party applications, and automation capabilities to facilitate daily operations. This software aims to help teams efficiently manage customer information and improve communication. Key capabilities: contact management sales tracking customizable dashboards integration with third-party applications reporting tools Best for: businesses of all sizes that need a comprehensive solution for managing customer relationships and sales processes.
OpenCRM Details
OpenCRM's In-App Market Place
Does OpenCRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
GBP (£)
Pros & Cons
- Excellent Customer Support: Consistently praised as phenomenal, responsive, and helpful.
- Good Value for Money: Users find it cost-effective, especially compared to competitors.
- Customizable: Offers flexibility to tailor the software to specific business needs and workflows.
- Comprehensive Customer Management: Intuitive and allows managing all customer data in one place.
- Informative and User-Friendly Reporting: Easy to build and maintain reports for daily use and administration.
- Ease of Transition: Some users found the transition from other platforms to be smooth.
- Versatile Contact Management: Easy to access contact information and track interactions.
- Outdated Interface (according to some): The user interface can sometimes feel outdated and less modern.
- Features/Options Can Be Hard to Find (for some): Navigation isn't always intuitive, and it can be difficult to locate specific features.
- Customer Portal Setup Challenging (for some): Setting up the customer portal is reported as not being very user-friendly.
- Customer Creation Process Clunky (according to some): The process of creating new customer records can be cumbersome.
- Difficulties Locating Customer Responses in Helpdesk (for some): Some users struggle to find customer replies within the helpdesk system.
- Report Generation Issues (for some): A few users have encountered difficulties with generating reports.
- User Permissions System Tricky (for some): Navigating and understanding the user permissions settings can be challenging.
- Appearance Can Be Difficult to Read (according to one review): Text and titles in some areas lack clear differentiation.