OpenForms

OpenForms by Granicus is a robust digital forms and workflow management solution designed specifically for local governments and public service agencies. The platform excels at simplifying everyday interactions between residents and government, allowing tasks such as paying parking tickets, registering pets, or applying for permits to be completed online with minimal effort. Its user-friendly interface works across all browsers and devices, ensuring accessibility while adhering to ADA/WCAG compliance standards. The drag-and-drop workflow automation allows staff to route submissions automatically, reducing manual errors and saving time, while automated notifications keep residents informed throughout the process. A significant strength of OpenForms is its ability to reduce service costs by encouraging self-service and minimizing in-person interactions, which is particularly beneficial for busy municipal offices. Staff can also build custom forms and workflows without needing technical skills, enabling faster deployment and continuous process improvements through workflow visualization and actionable insights. However, the software is not without limitations. Effective use may require staff training, and integration with existing legacy systems can be challenging.