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OpenText Experience Cloud

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About OpenText Experience Cloud

OpenText use Cloud is a platform from OpenText that connects experiences, media, communications, messaging, and data to deliver a cohesive customer use. It provides features like enabling people, deployment anywhere, and comparative analysis so organizations can effectively manage their customer interactions. This platform allows businesses to foster engagement and simplify communications across various channels, ensuring a unified approach to customer use. Additionally, it supports various deployment options, making it flexible for different organizational needs. Key capabilities: connects experiences supports communications offers media management includes messaging integration provides analytics Best for: organizations that need to improve their customer use management.

OpenText Experience Cloud Details

Vendor
OpenText
Year Launched
2004
Location
275 Frank Tompa Drive Waterloo ON N2L 0A1 Canada
Deployment
cloud
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Russian, Chinese (Simplified), Japanese, Korean, Arabic, Turkish.
Users
Marketer, Content Creator, Analyst, Developer, Customer Service Representative, Sales Representative
Industries Served
Banking, Energy & Resources, Insurance, Healthcare, Industrial Manufacturing, Public Sector
Tags
Information Management, Enterprise Content Management (ECM), Content Services, Digital Experience (DX), Customer Experience Management (CEM), Customer Communications Management (CCM), Information Exchange, IoT, Information Security, Developers, Partners, and LegalTech

OpenText Experience Cloud's In-App Market Place

Does OpenText Experience Cloud have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

87

Mini Apps

ArcSight

ArcSight SOAR

Alert Center Content Cache

AutoPass License Server

Advanced Discovery of Networks for Universal Discovery

Application Lifecycle Intelligence

AccuRev

AccuSync

Business Service Management

Business Value Dashboard (BVD)

Cloud Service Automation (CSA)

Continuous Delivery Automation

Codar

ChatOps for SMAX

Cloud Optimizer

Connect-It

Data Platform (ADP)

Discovery and Dependency Mapping Inventory

Database and Middleware Automation

Data Center Automation (DCA) Suite

Deployment Automation

ESM Express

Event Broker

EnCase App Central

EnCase EnScript Programming Language

Enterprise Maps

Fortify

FlexConnector

Hybrid Cloud Management (HCM) Suite

Hybrid Cloud Management X

ITOM Platform

iPrint Appliance

Logger

LoadRunner Professional and LoadRunner Enterprise (Performance Center)

LoadRunner Cloud (StormRunner Load)

Management Center (ArcMC)

Micro Focus Usage Hub

Micro Focus Connect

Network Node Manager

NNMi iSPI Performance For Metrics

OpenText Fortify On Demand

OpenText Core Software Delivery Platform

OpenText Service Management (SMAX)

OpenText Functional Testing

OpenText Enterprise Security Manager

OpenText Data Protector

OpenText Filr

OpenText Network Operations Management

OpenText Open Enterprise Server

OpenText Core Software Delivery Platform

OpenText Network Automation

OpenText Asset Management

OpenText Dimensions CM

OpenText Fortify Static Code Analyzer

Operations Orchestration

Operations Bridge Manager (OBM ex OMi)

Operations Bridge (OPSB) Suite

Operations Bridge Analytics | Resources

Operations Manager | Resources

Operations Bridge Reporter (OBR)

OpenText Service Virtualization

Propel

Professional Performance Engineering and Enterprise Performance Engineering

Robotic Process Automation

Release Control (ADM)

SmartConnector

Server Automation

Storage Essentials

Service Manager

Security and Compliance Subscription Services for Server Automation

Service Health Reporter

SiteScope

Systinet

Storage Operations Manager (SOM)

Service Management Automation (SMA) Suite

Security and Compliance Subscription Services for Network Automation

Solutions Business Manager SBM

Sprinter

Silk WebDriver

Silk Performer

Silk Test

Transformation Hub

Thrust Services

Universal CMDB

Universal Discovery

UFTMobile

WebInspect

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), INR (₹), CNY (元), MXN (Mex$), CHF (CHF), SEK (kr), SGD (S$), HKD (HK$), NZD (NZ$), KRW (₩)

Pros & Cons

  • Composable AI-centric platform enabling generative content and personalized customer experiences
  • Omnichannel communications including email, SMS, push, rich messaging, fax
  • Deep media management with annotation, workflow, and asset analytics
  • Advanced journey orchestration and insight tools for data-driven customer engagement
  • Flexible deployments, from cloud to private and managed services
  • Complexity—broad feature set may require specialized integration expertise
  • Enterprise-level investment—pricing and scope may deter smaller organizations
  • Steep learning curve—managing multiple modules demands trained resources
  • Dependency on implementation partners for advanced deployments
  • Opaque self-service customization—much relies on OpenText expertise

OpenText Experience Cloud's Support Options

OpenText Experience Cloud's Alternatives