About OpenText Experience Cloud
OpenText use Cloud is a platform from OpenText that connects experiences, media, communications, messaging, and data to deliver a cohesive customer use. It provides features like enabling people, deployment anywhere, and comparative analysis so organizations can effectively manage their customer interactions. This platform allows businesses to foster engagement and simplify communications across various channels, ensuring a unified approach to customer use. Additionally, it supports various deployment options, making it flexible for different organizational needs. Key capabilities: connects experiences supports communications offers media management includes messaging integration provides analytics Best for: organizations that need to improve their customer use management.
OpenText Experience Cloud by OpenText is a comprehensive customer experience software designed to help businesses create, manage, and deliver engaging digital experiences across various touchpoints. This software offers a range of standout features such as content management, digital asset management, personalization, analytics, and omnichannel delivery. The user interface of OpenText Experience Cloud is intuitive and user-friendly, making it easy for users to navigate through the platform. The dashboard is well-organized, providing quick access to key functionalities and insights. Unique design elements such as drag-and-drop interfaces and customizable templates enhance the overall user experience, allowing users to create and deploy campaigns efficiently. One of the core functionalities that distinguish OpenText Experience Cloud from its competitors is its advanced personalization capabilities. The software leverages AI and machine learning algorithms to deliver personalized content and experiences to customers based on their preferences, behaviors, and past interactions. This helps businesses drive engagement and conversions by creating more relevant and targeted experiences. In terms of performance, OpenText Experience Cloud is robust and scalable, handling large datasets and complex operations with ease.
Pros & Cons
- Composable AI-centric platform enabling generative content and personalized customer experiences
- Omnichannel communications including email, SMS, push, rich messaging, fax
- Deep media management with annotation, workflow, and asset analytics
- Advanced journey orchestration and insight tools for data-driven customer engagement
- Flexible deployments, from cloud to private and managed services
- Complexity—broad feature set may require specialized integration expertise
- Enterprise-level investment—pricing and scope may deter smaller organizations
- Steep learning curve—managing multiple modules demands trained resources
- Dependency on implementation partners for advanced deployments
- Opaque self-service customization—much relies on OpenText expertise
Features
Key features
Connects various digital touchpoints and data sources to deliver a seamless customer experience from a single, integrated platform.
Leverages OpenText Aviator to automate content creation, personalize communications at scale, and enhance customer service interactions.
Enables consistent and personalized customer journeys across web, mobile, email, messaging (SMS, RCS, WhatsApp), and other channels.
Powerful Web CMS with intuitive authoring tools (WYSIWYG, drag-and-drop), A/B testing, and mobile optimization.
Centralized management and distribution of rich media assets (images, videos, audio) with AI-powered search.
Streamlines the creation and delivery of high-volume personalized communications (e.g., statements, bills, marketing promotions, alerts).
Unifies customer data for comprehensive profiles, enabling advanced segmentation and hyper-personalization.
Empowers business users and accelerates development of dynamic digital experiences.
Additional features
Web CMS (WYSIWYG editor, drag-and-drop), mobile experiences, omnichannel content delivery, content versioning, workflow management, content governance, AI-assisted content creation, content optimization (A/B testing, multivariate testing), SEO tools, metadata management, content archiving.
Centralized media repository, asset versioning, rights management, AI-powered asset search, metadata management, image/video renditions.
Personalized mass communications, transactional documents, interactive forms, digital and print output, secure fax, multi-channel messaging (email, SMS, RCS, WhatsApp), document accessibility.
Customer journey mapping, real-time journey orchestration, unified customer profiles, customer data platform (CDP) capabilities, audience segmentation, personalization engine, customer data privacy management.
Analytics for contact center interactions, AI-powered insights for agents.
Web analytics, A/B and multivariate testing, conversion rate optimization, performance monitoring, customer behavior analytics, reporting dashboards.
OpenText Experience Aviator for automated content generation, summarization, and personalized responses.
Role-based access control, encryption, data masking, audit trails, regulatory compliance (GDPR, HIPAA, PCI DSS).
Pricing
Countries & Languages
Interface languages
Billing currencies
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About OpenText Experience Cloud
OpenText use Cloud is a platform from OpenText that connects experiences, media, communications, messaging, and data to deliver a cohesive customer use. It provides features like enabling people, deployment anywhere, and comparative analysis so organizations can effectively manage their customer interactions. This platform allows businesses to foster engagement and simplify communications across various channels, ensuring a unified approach to customer use. Additionally, it supports various deployment options, making it flexible for different organizational needs. Key capabilities: connects experiences supports communications offers media management includes messaging integration provides analytics Best for: organizations that need to improve their customer use management.
OpenText Experience Cloud Details
OpenText Experience Cloud's In-App Market Place
Does OpenText Experience Cloud have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
87
Mini Apps
ArcSight
ArcSight SOAR
Alert Center Content Cache
AutoPass License Server
Advanced Discovery of Networks for Universal Discovery
Application Lifecycle Intelligence
AccuRev
AccuSync
Business Service Management
Business Value Dashboard (BVD)
Cloud Service Automation (CSA)
Continuous Delivery Automation
Codar
ChatOps for SMAX
Cloud Optimizer
Connect-It
Data Platform (ADP)
Discovery and Dependency Mapping Inventory
Database and Middleware Automation
Data Center Automation (DCA) Suite
Deployment Automation
ESM Express
Event Broker
EnCase App Central
EnCase EnScript Programming Language
Enterprise Maps
Fortify
FlexConnector
Hybrid Cloud Management (HCM) Suite
Hybrid Cloud Management X
ITOM Platform
iPrint Appliance
Logger
LoadRunner Professional and LoadRunner Enterprise (Performance Center)
LoadRunner Cloud (StormRunner Load)
Management Center (ArcMC)
Micro Focus Usage Hub
Micro Focus Connect
Network Node Manager
NNMi iSPI Performance For Metrics
OpenText Fortify On Demand
OpenText Core Software Delivery Platform
OpenText Service Management (SMAX)
OpenText Functional Testing
OpenText Enterprise Security Manager
OpenText Data Protector
OpenText Filr
OpenText Network Operations Management
OpenText Open Enterprise Server
OpenText Core Software Delivery Platform
OpenText Network Automation
OpenText Asset Management
OpenText Dimensions CM
OpenText Fortify Static Code Analyzer
Operations Orchestration
Operations Bridge Manager (OBM ex OMi)
Operations Bridge (OPSB) Suite
Operations Bridge Analytics | Resources
Operations Manager | Resources
Operations Bridge Reporter (OBR)
OpenText Service Virtualization
Propel
Professional Performance Engineering and Enterprise Performance Engineering
Robotic Process Automation
Release Control (ADM)
SmartConnector
Server Automation
Storage Essentials
Service Manager
Security and Compliance Subscription Services for Server Automation
Service Health Reporter
SiteScope
Systinet
Storage Operations Manager (SOM)
Service Management Automation (SMA) Suite
Security and Compliance Subscription Services for Network Automation
Solutions Business Manager SBM
Sprinter
Silk WebDriver
Silk Performer
Silk Test
Transformation Hub
Thrust Services
Universal CMDB
Universal Discovery
UFTMobile
WebInspect
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), INR (₹), CNY (元), MXN (Mex$), CHF (CHF), SEK (kr), SGD (S$), HKD (HK$), NZD (NZ$), KRW (₩)
Pros & Cons
- Composable AI-centric platform enabling generative content and personalized customer experiences
- Omnichannel communications including email, SMS, push, rich messaging, fax
- Deep media management with annotation, workflow, and asset analytics
- Advanced journey orchestration and insight tools for data-driven customer engagement
- Flexible deployments, from cloud to private and managed services
- Complexity—broad feature set may require specialized integration expertise
- Enterprise-level investment—pricing and scope may deter smaller organizations
- Steep learning curve—managing multiple modules demands trained resources
- Dependency on implementation partners for advanced deployments
- Opaque self-service customization—much relies on OpenText expertise
OpenText Experience Cloud's Support Options
Email Address
publicrelations@opentext.comContact
1-800-499-6544Community Forums
https://support.opentext.com/communityChatbot
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