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Opinator

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Software Status:Active

About Opinator

Opinator is a feedback management software from Innology Ventures that captures and analyzes customer insights to drive impactful actions. It combines real-time decisioning, insights capture, and tailored programs so organizations can better understand and respond to customer needs. Opinator supports AI technology that delivers actionable feedback, changing every voice into decision-making strategies. This platform is designed to reimagine the feedback use and enable leaders to make informed choices based on data-driven insights. Key capabilities: feedback use reimagined real-time decisioning insights capture AI that delivers tailored programs Best for: businesses that need to change customer feedback into actionable strategies.

Opinator Details

Vendor
Innology Ventures
Year Launched
2011
Location
Calle Fuencarral 158, Madrid, Spain
Deployment
cloud
Training Options
documentation, live online, in person
Countries Served
All Countries
Languages
English
Users
1. Marketing Managers, 2. Customer Service Representatives, 3. Sales Managers, 4. Brand Managers, 5. Customer Experience Managers, 6. Business Analysts
Industries Served
Healthcare, Education, Finance, Retail
Tags
Customer Experience (CX), Voice of the Customer (VoC), Net Promoter Score (NPS), Feedback Management, Surveys, Analytics, Text Analytics, AI (Artificial Intelligence), Case Management, Customer Engagement, Digital Marketing

Opinator's In-App Market Place

Does Opinator have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

0

Mini Apps

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), HKD (HK$), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), NZD ($), SGD (S$)

Pros & Cons

  • Enhanced Engagement: Interactive feedback mechanisms encourage customer participation, fostering loyalty.
  • Robust Analytics: Provides advanced analytics (predictive, prescriptive, text analytics) for deep and actionable insights.
  • User-Friendly and Flexible: Offers a user-friendly experience with high flexibility to adapt to specific business needs.
  • Limited Public User Reviews: While positive, the limited number of readily available user reviews can make it difficult for potential users with complex needs to assess its full suitability.
  • Voice-Activated Technology Limitations: Some feedback suggests that the voice-activated technology could benefit from further improvement.

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