Optimum Messaging

Additional features

Communicate with two-way texts, chats, IM's, emails, and calls

Engage in multi-channel communication with customers and prospects.

Automated omnichannel conversations

Utilize automation for seamless conversations across various communication channels.

Send, receive, & manage SMS/MMS/IM messages

Handle SMS, MMS, and Instant Messages for effective communication.

Text messaging for support, onboarding, marketing

Use text messaging for various business communication needs.

Combine messages, emails, images, videos, gifs

Enhance communication with multimedia content.

One-to-one or one-to-many

Engage in both individual and group conversations.

Manage all messages from one central console

Access and handle all communications from a unified platform.

Customize specifically to your unique business workflows

Tailor the messaging system to match your specific operational needs.

Be more responsive and more personalized

Improve response times and personalize customer interactions.

Adjust processes and rules you build into the system

Modify workflows and rules to optimize communication processes.

See who's getting stuck, where, and put automated (or manual intervention) help in place

Identify bottlenecks and provide assistance through automation or manual intervention.

Use special resources or groups for certain employee types, automatically assign and notify

Manage communication based on employee roles with automated assignment and notifications.

Effortlessly connect with customers and prospects via their preferred communication options

Engage with contacts through their preferred channels for a seamless experience.

Increase sales conversions with personalized and targeted messages

Boost sales through tailored messaging during the evaluation process.

Ease your workload and focus on high priority tasks by automating common communications and notifications

Improve productivity by automating routine communications.

Easily integrate and modify

Customize the messaging solution to fit your unique business requirements.

Everything you need. Nothing you don't need

Access essential features without unnecessary complexities.

The benefits of both packaged and custom software

Enjoy the advantages of both off-the-shelf and tailored solutions.

As your business evolves, our software evolves with you

The software adapts to your changing business needs.

Private & team inboxes

Manage conversations with customizable privacy and collaboration settings.

User-defined access and sharing

Control access and sharing permissions based on your team's needs.

Two-way, cross-channel history

Maintain a comprehensive history of communications across all channels.

Assign tasks to teammates

Delegate tasks and manage workflows within the messaging platform.

Call Forwarding

Redirect calls based on predefined rules like time or status.

Local Phone Numbers

Utilize local phone numbers in various geographic locations.

Toll-Free Numbers

Use national toll-free numbers for phone and SMS messaging.

Auto-Reply & Canned Responses

Set up automated replies and use pre-written responses for efficiency.

Short URL's

Shorten URLs within messages for better readability and tracking.

Schedule Text Messages

Plan and schedule SMS messages for future delivery.

Send Pictures via MMS

Include images, videos, and emojis in your text messages.

Group SMS

Send messages to multiple recipients simultaneously.

Shared or Team Inboxes

Enable teams to manage and respond to conversations collectively.

Opt-Outs

Allow users to easily stop receiving messages and manage their preferences.

Import/Export Contacts

Transfer contact data into and out of the system in standard formats.

Merge Fields

Personalize messages using dynamic contact attributes and workflow information.

Analytics & Reporting

Access comprehensive reports and analytics on communication performance.

Calendar Integrations

Integrate with internal or standard calendar systems like Outlook and Google Calendar.

Search Contacts

Search across contacts and communication history with advanced filtering.

User Permissions

Manage user roles and permissions for controlled access.

Tags

Create and utilize custom tags for contact organization and workflow automation.

Dynamic Document Creation

Generate documents, fill forms, and obtain signatures via phone or computer.

Contact Notes & Attachments

Add notes and attach relevant files to contact records.

Inbound Lead Management

Capture contact information from various sources like websites and calls.

Dynamic Segmentation

Segment contacts based on various criteria like location and preferences.

Outbound Calling

Make calls directly from the CRM interface or connected phone.

Call Recording

Record inbound and outbound calls for quality assurance and training.

Communication History

View a unified history of all communications (phone, email, SMS, chat).

Receive Inbound Calls

Receive calls and forward them to individuals or groups.

Inbound Email Monitoring

Manage and attach inbound emails to contact records.

Outbound Email Sending

Send emails using automated responses, templates, or custom compositions.

Website Chat

Integrate a chat feature on your website for direct customer interaction.