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Oracle Field Service

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About Oracle Field Service

Oracle Field Service is a field service management software from Oracle that provides comprehensive management tools for service operations. It includes accessibility policy, Oracle Cloud Infrastructure, and Oracle Fusion Cloud Applications so users can effectively manage their field workforce. The software supports various use cases across multiple industries, allowing businesses to deploy service resources and manage schedules efficiently. Key capabilities: accessibility policy Oracle Cloud Infrastructure Oracle Fusion Cloud Applications Oracle AI Database QUICK LINKS Best for: service organizations that need to manage and improve their field service teams.

Oracle Field Service Details

Vendor
Oracle
Year Launched
Location
500 Oracle Parkway, Redwood City, CA 94065, United States
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Russian, Chinese, Japanese, Korean, Arabic, Hindi, Turkish, Polish.
Users
Field Technicians, Dispatchers, Service Managers, Customer Service Representatives.
Industries Served
Healthcare, Education, Finance, Retail
Tags
Field Service Management, Service Dispatch, Oracle, Mobile Workforce Management, Work Order Management, Scheduling Optimization, Route Planning, Technician Tracking

Oracle Field Service's In-App Market Place

Does Oracle Field Service have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

15

Mini Apps

1. Oracle Field Service Collaboration: Allows field service technicians to collaborate with other team members in real-time

share job details

and coordinate efforts to improve efficiency.

2. Oracle Field Service Mobile: Enables field service technicians to access their schedules

job details

customer information

and navigation tools on their mobile devices for on-the-go support.

3. Oracle Field Service Analytics: Provides in-depth data analysis and reporting capabilities to track key performance metrics

optimize resource allocation

and make informed business decisions.

4. Oracle Field Service Integrations: Integrates Oracle Field Service with other software applications and tools

such as CRM systems

billing platforms

and inventory management solutions

for seamless data exchange and workflow automation.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), MXN (Mex$), BRL (R$)

Pros & Cons

  • Streamlines service dispatch processes
  • Helps optimize technician schedules for maximum efficiency
  • Provides real-time visibility into field operations
  • Enables better resource allocation and tracking
  • Improves customer service through quicker response times
  • Integrates with other Oracle systems for seamless data sharing and analytics
  • Steep learning curve for new users
  • Limited customization options for certain features
  • High cost for small businesses
  • Dependence on internet connection for real-time updates
  • Integration with other systems may be challenging
  • Technical support can be slow to respond
  • Bugs and glitches in the software can lead to downtime or errors

Oracle Field Service's Support Options

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