About Oracle Service
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Oracle Service Details
Vendor
Oracle
Year Launched
1977
Location
Austin, Texas
Deployment
cloud, on premise, windows, linux
Training Options
videos
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese, Korean, Russian, Arabic, Turkish, Polish, Indonesian, Thai, Vietnamese, Malay
Users
Contact Center Agents, Customer Service Representatives, Knowledge Base Administrators, Review Managers
Industries Served
Healthcare, Education, Finance, Retail
Tags
Contact Center, Customer Experience, Customer Service, Knowledge Base, Review Management
Oracle Service's In-App Market Place
Does Oracle Service have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr)
Pros & Cons
- Comprehensive Omnichannel Support: Covers multiple channels for a unified customer experience.
- AI and Automation: Speeds up processes with AI-driven automation and self-service.
- Field Service Capabilities: Manages and optimizes field service operations with robust tools.
- Highly Customizable: Tailored features and workflows for various industries.
- Complexity: The software may be overwhelming for smaller businesses or those without a dedicated IT team.
- Cost: Custom pricing can be high, especially for smaller companies.
- Customization Requires Expertise: Customizing the platform might require technical expertise.
- Steep Learning Curve: New users may require extensive training to utilize all features.
- Potential Overlap with Other Oracle Products: Could overlap with other Oracle CX products, creating redundancy.
Oracle Service's Support Options
Contact
+1 737-867-1000