About OrangeCRM
OrangeCRM is a customer relationship management software from Aexxis that focuses on managing client interactions and data. It provides features such as contact management, sales tracking, and report generation so businesses can improve their customer relations and sales processes. OrangeCRM is designed to help organizations gather and analyze customer data effectively. Users can customize workflows and dashboards to fit their specific needs. Key capabilities: contact management sales pipeline tracking customizable reports automated data entry user-friendly interface Best for: small to medium-sized businesses that need to manage customer relationships efficiently.
OrangeCRM by Aexxis is a comprehensive customer relationship management (CRM) software designed to help businesses streamline their interactions with customers. It is a cloud-based solution that caters to organizations of all sizes, from startups to multinational enterprises. The software integrates various customer service functions into a single platform, including customer care, budget management, email marketing, fraud protection, and fulfillment management. With its ability to consolidate customer information into a unified desktop view, OrangeCRM enhances efficiency in managing customer records, payment methods, refunds, and merchant transactions. Additionally, it supports compliance with PCI standards and offers features such as automatic address verification and batch transactions, making it a robust tool for businesses that require extensive customer management capabilities. The user interface of OrangeCRM is designed to be intuitive and user-friendly, allowing businesses to navigate its features with ease. The platform provides a clean and organized layout that simplifies access to essential tools and data. Users can quickly locate customer records, manage transactions, and track interactions without unnecessary complexity.
Pros & Cons
- +1. Comprehensive Coverage: The software comprehensively covers all aspects of customer relations.
- +2. Easy Client Communication: It makes communication to clients very easy.
- +3. Highly Customizable: The module-based system allows for significant customization to meet unique business needs.
- +4. One-Stop Solution: OrangeCRM is powerful enough to serve as a one-stop solution for companies of any size.
- −1. Confusing Menus: The menus are quite confusing, potentially causing a learning curve for new users.
- −2. Steep Learning Curve: Newbies in the customer relations industry may take a while longer to understand the system.
- −3. No mention of mobile accessibility: The provided text does not mention if the software has mobile accessibility for on-the-go management.
- −4. No mention of integration with other popular business tools: The text doesn't specify if OrangeCRM integrates with other commonly used business applications beyond payment gateways.
Features
Key features
- 1. Customizable Module-Based System
- OrangeCRM offers a highly flexible and customizable solution through its comprehensive set of modules. This allows businesses of any size to tailor the system to their unique processes, goals, and requirements, serving as a one-stop solution.
- 2. Integrated Payment Processing (Banking)
- This module provides a highly customizable and PCI-compliant mechanism for managing merchant accounts and automating payment processing, supporting a wide range of gateways.
- 3. Comprehensive Customer Lifecycle Management (Customer)
- The Customer module is a feature-rich tool designed to handle lead and customer acquisition, regulate the entire customer lifecycle, and optimize customer service.
- 4. Automated Fulfillment Management (Fulfillment)
- This feature offers an efficient, automated solution for creating and managing various fulfillments, including product shipments, digital goods, invoices, and communications.
- 5. Real-time Business Intelligence (Analytics)
- The Analytics module provides business intelligence, analytics, and on-demand reporting, allowing authorized personnel to instantly access key metrics and make informed decisions anytime, anywhere.
- 6. In-house Email Service (Message)
- Message is an in-house email service seamlessly integrated with OrangeCRM, enabling automated messages, marketing emails, and targeted campaigns while maintaining compliance.
Additional features
- 1. Analytics
- Provides business intelligence, analytics, and on-demand reporting for interpreting and analyzing data, allowing for instant access to key metrics and informed decision-making.
- 2. Banking
- Offers a customizable and PCI-compliant mechanism for merchant account management and automated payment processing, supporting a wide range of gateways.
- 3. Boneyard
- A discount rate plan for phasing out and canceling continuity programs, allowing continued billing of existing customers while preventing new additions to the program.
- 4. Customer
- A feature-rich tool for lead and customer acquisition processing, regulating the entire customer lifecycle, and optimizing customer service.
- 5. Event
- Enables regulation of customer service activity by allowing users to dictate allowed actions and their timing through customized, predefined "Events" based on conditional rules.
- 6. Fulfillment
- Provides an automated solution for efficiently creating and managing various fulfillments like product shipments, digital goods, invoices, and email communications.
- 7. Message
- An in-house email service seamlessly integrated with OrangeCRM for sending automated messages, marketing emails, and targeted campaigns of any size while maintaining compliance.
- 8. Money
- Makes managing and processing funds more efficient, including multiple foreign currencies, tax and shipping costs, and advanced bank management features with convenient currency conversion.
- 9. MyAdmin
- Provides a dedicated OrangeCRM administrator to oversee daily database operations, ensure data accuracy, and perform requested changes or alterations.
- 10. Recording
- Enables a recording playback feature to securely store audio files on a private, PCI-compliant local FTP server and link them to customer records for easy access.
- 11. SOAP (Sales Order & Acquisition Processing)
- Allows agents to instantly create and bill new customers directly in OrangeCRM and regulate the order-taking process by predefining offer rules for each Program.
- 12. Task
- A robust ticketing system fully integrated with OrangeCRM, dedicated to the timely processing of business tasks, customer issues, projects, and service requests to optimize staff efficiency.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About OrangeCRM
OrangeCRM is a customer relationship management software from Aexxis that focuses on managing client interactions and data. It provides features such as contact management, sales tracking, and report generation so businesses can improve their customer relations and sales processes. OrangeCRM is designed to help organizations gather and analyze customer data effectively. Users can customize workflows and dashboards to fit their specific needs. Key capabilities: contact management sales pipeline tracking customizable reports automated data entry user-friendly interface Best for: small to medium-sized businesses that need to manage customer relationships efficiently.
OrangeCRM Details
OrangeCRM's In-App Market Place
Does OrangeCRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽)
Pros & Cons
- 1. Comprehensive Coverage: The software comprehensively covers all aspects of customer relations.
- 2. Easy Client Communication: It makes communication to clients very easy.
- 3. Highly Customizable: The module-based system allows for significant customization to meet unique business needs.
- 4. One-Stop Solution: OrangeCRM is powerful enough to serve as a one-stop solution for companies of any size.
- 1. Confusing Menus: The menus are quite confusing, potentially causing a learning curve for new users.
- 2. Steep Learning Curve: Newbies in the customer relations industry may take a while longer to understand the system.
- 3. No mention of mobile accessibility: The provided text does not mention if the software has mobile accessibility for on-the-go management.
- 4. No mention of integration with other popular business tools: The text doesn't specify if OrangeCRM integrates with other commonly used business applications beyond payment gateways.
OrangeCRM's Support Options
Email Address
support@orangecrm.comContact
(770) 227-0036Documentation
https://www.orangecrm.com/crm-developer-api.phpOrangeCRM's Alternatives
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