OrderMate logo

OrderMate

by OrderMate
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ActiveCloud
Quick facts
VendorOrderMate
Year launchedN/A
StatusActive
LocationUnit 3/63-71 Boundary Rd, North Melbourne VIC 3051
Countries servedN/A
Languages1
Integrations2+
Free tierNO
Free trialNO
Contact salesYES

About OrderMate

A point-of-sale (POS) system for the hospitality industry. It supports table management, online and phone orders for pickup and delivery, contactless ordering, and back-of-house reporting. The system integrates with various third-party applications.

OrderMate is a point-of-sale (POS) system designed specifically for hospitality businesses like restaurants, cafes, pubs, and franchises. Its core functionality streamlines front-of-house and back-of-house operations. Key features include advanced table and floor plan management, integrated online and phone ordering for pickup and delivery, and QR code-based at-table ordering. The system also provides cloud-based reporting for real-time business insights. OrderMate supports various payment integrations, customer loyalty programs, and inventory management. Support is available 24/7 via phone, and the company provides extensive online help guides. Pricing is not publicly listed and requires an enquiry. The platform is designed to be a comprehensive solution that integrates with other hospitality-focused applications for accounting, rostering, and reservations.

Pros & Cons

Pros
  • Offers a comprehensive feature set tailored for various hospitality venue types.
  • Provides 24/7 phone and online support for emergency assistance.
  • Integrates with a wide range of third-party hospitality applications.
  • Features cloud-based reporting for remote access to live business data.
  • Supports modern ordering methods like QR code at-table and integrated online ordering.
Cons
  • Pricing information is not published on the website and requires a direct enquiry.
  • The full list of integrations is not detailed, requiring potential customers to inquire for specifics.

Features

Key features

Table & Floor Plan Management

Provides a graphical table layout to manage tables, sections, and customer orders.

Online & Phone Ordering

Integrates online orders and uses Caller ID for phone orders to streamline pickup and delivery services.

At-Table Ordering

Allows customers to order via QR codes, with orders sent directly to the POS and kitchen.

Reporting & Analytics

Offers cloud-based access to live dashboards and reports on sales and customer activity.

Payment & Eftpos Integrations

Pushes payments automatically to EFTPOS terminals to streamline the payment process and reduce errors.

Customer Loyalty Programs

Enables venues to create and manage loyalty programs to reward repeat customers.

Inventory Management

Helps track stock levels to manage costs and reduce waste.

Staff Management

Features for managing staff roles, permissions, and performance tracking.

Additional features

Quick Sales Mode

Enables front-of-house teams to process orders and payments quickly, suitable for QSRs and takeaway venues.

Bistro Mode

Groups individual orders from a single table onto one prep docket for the kitchen.

Multiple Courses

Supports ordering for unlimited courses (e.g., entrées, mains, desserts) and managing the sequence of service.

Discounts & Surcharges

Allows for setting up manual and automated discounts (like happy hour) and automatic surcharges.

Debtor Accounts

Manages accounts for customers paying at a later date, such as for functions or room service billing.

Gift Cards & Vouchers

Supports selling and accepting gift cards and vouchers as a form of payment.

Delivery Driver Management

Assigns drivers to orders and tracks deliveries and payments.

Customer Database

Saves customer details and order history for faster service and targeted marketing.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

—
Countries served
1
Interface languages
—
Billing currencies

Interface languages

English

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