About OSORA
OSORA is a call management software from Scene Live that aims to improve inbound call operations. It includes automatic call distribution, call history management, and customer interaction tracking, so businesses can provide effective customer service. OSORA allows users to manage incoming calls efficiently and keeps detailed records to ensure informed responses to customer inquiries. Additionally, it provides a range of resources including free trial applications and estimates for prospective users. Key capabilities: automatic call distribution call history management customer interaction tracking resource access for new users detailed reporting Best for: real estate professionals that need efficient call management and customer service solutions.
OSORA by Scene Live is a cloud-based PBX (Private Branch Exchange) software designed to streamline business communication by providing a reliable and flexible phone system over the internet. It eliminates the need for on-premise hardware and offers an affordable solution for businesses of all sizes. The software allows employees to make and receive calls from anywhere with an internet connection, making it ideal for remote teams and mobile workforces. OSORA provides advanced features like call forwarding, voicemail, conference calling, and call routing, ensuring that communications are smooth and efficient. It integrates with popular business tools such as CRM systems and email, enhancing workflow and improving productivity. The software also offers robust analytics and reporting, enabling businesses to track call performance, monitor agent activity, and identify areas for improvement. With easy scalability, OSORA grows with your business, providing a seamless communication experience without the complexities of traditional PBX systems. The user interface of OSORA is intuitive and user-friendly, making it easy for users to navigate and manage their communication needs.
Pros & Cons
- +1. Scalability and Flexibility: The system is described as highly scalable and works with various cloud systems, suggesting it can adapt to changing business needs and integrate with existing infrastructure. The ability to issue unlimited company numbers and channels further supports this.
- +2. Rich Feature Set: OSORA boasts a wide range of features, including call recording, automatic announcements, pop-up caller ID, real-time monitoring, and integration with CRM systems. This suggests a comprehensive solution for managing inbound calls.
- +3. Cost-Effectiveness: The marketing materials emphasize low cost, claiming the "lowest price in the industry" and mentioning no account registration restrictions or basic fee increases. This suggests a potentially budget-friendly option.
- +4. Comprehensive Support: The company highlights its support system, including telephone and on-site support, automatic upgrades, and customization options. This indicates a commitment to customer assistance.
- +5. Integration Capabilities: The ability to link with business tools like CRM and chat platforms is a significant advantage, potentially streamlining workflows and improving data management.
- −1. Focus on Inbound Sales: The description heavily focuses on "inbound sales" and call center applications. It's unclear how well the system would function for other types of businesses or communication needs.
- −2. Potential Complexity: The extensive feature set, while a pro, could also lead to complexity for some users. The learning curve and administrative overhead might be significant, especially for smaller businesses.
- −3. Dependence on Cloud Systems: While integration with cloud systems is highlighted, it also implies a dependence on these systems. Any issues with the cloud infrastructure could impact OSORA's functionality.
- −4. Limited Information on User Experience: The marketing materials focus on features and cost but provide little information about the user experience. Factors like ease of use, interface design, and overall satisfaction are not readily apparent.
Features
Key features
- 1. Cloud-Based Scalability
- OSORA is a cloud-based system, allowing for easy scaling of phone lines and channels as needed, without requiring on-site construction. This makes it adaptable to changing business needs.
- 2. CRM Integration
- Integration with customer management tools and chat platforms enables smooth information sharing and data management, leading to more efficient and higher-quality telephone support.
- 3. Comprehensive Call Management
- OSORA offers full call recording and history, allowing for easy search and download of past calls for training, quality assurance, or record-keeping.
- 4. Pop-up Customer Identification
- Incoming calls trigger a pop-up display with customer information pulled from the phone book, enabling personalized and informed responses. Clicking the pop-up can also lead to the linked CRM.
- 5. Visual Call Status Monitoring
- Administrators can visually monitor call status and agent availability through a layout mirroring the physical office, providing real-time insights into call center operations.
- 6. Flexible Number Options
- OSORA offers a wide range of phone number options, including 050, 03, 06, 052, 092, 011, 0120, and 0800 numbers, and supports number portability.
Additional features
- 1. Inbound Call System
- Designed specifically for managing incoming sales calls and improving telephone operation efficiency.
- 2. Cloud-Based
- Easy installation with no construction required, always up-to-date, and accessible from anywhere.
- 3. Low Cost
- Competitive pricing, including terminal fees and basic fees, with no account registration restrictions.
- 4. Scalability
- Easily increase or decrease the number of seats and channels as needed.
- 5. CRM Integration
- Links with customer management tools and chat for streamlined information sharing.
- 6. Full Call Recording and History
- Automatically records all external calls, allowing for easy search, download, and review.
- 7. Announcement Settings
- Customize automatic voice switching and response times for calls outside business hours.
- 8. Pop-up Customer Identification
- Displays customer information upon receiving a call for personalized service.
- 9. Visual Call Status Monitoring
- Provides a real-time view of call center activity and agent availability.
- 10. Whisper Screen
- (Not clearly explained but likely a feature for supervisors to monitor calls without being heard by the customer).
- 11. ACD (Automatic Call Distribution)
- Distributes incoming calls to available agents based on predefined rules.
- 12. Real-time Monitoring
- Allows supervisors to monitor calls in real-time.
- 13. Wait/Away Mode
- Agents can set their status to indicate availability.
- 14. Statistical Report
- Generates reports on call data for analysis and performance tracking.
- 15. Call Status
- Displays the current status of all calls.
- 16. Receiving/Sending
- Basic call functionality.
- 17. Line Settings
- Configure phone line settings.
- 18. Pop-up Notifications
- Displays notifications for incoming calls.
- 19. Call Analysis
- Provides tools for analyzing call data.
- 20. Call Rejection
- Allows agents to reject unwanted calls.
- 21. Distinguished Sounds
- Uses different ringtones or sounds for various call types.
- 22. Speed Dial
- Quick access to frequently dialed numbers.
- 23. Three-way Call
- Enables conference calls.
- 24. Transfer Between Locations
- Transfer calls to different departments or locations.
- 25. Recording Bulk Download
- Download multiple call recordings at once.
- 26. Unlimited Company Numbers
- Issue an unlimited number of company phone numbers.
- 27. Unlimited Channels
- Use an unlimited number of channels per number.
- 28. Number Portability
- Transfer existing phone numbers to OSORA.
- 29. Various Number Options
- Offers 050, 03, 06, 052, 092, 011, 0120, and 0800 numbers.
- 30. Support System
- Offers telephone, on-site support, automatic upgrades, and custom development.
- 31. FAQ
- Provides answers to frequently asked questions.
- 32. Product Document Download
- Access to brochures and product information.
Pricing
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Available in
Interface languages
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About OSORA
OSORA is a call management software from Scene Live that aims to improve inbound call operations. It includes automatic call distribution, call history management, and customer interaction tracking, so businesses can provide effective customer service. OSORA allows users to manage incoming calls efficiently and keeps detailed records to ensure informed responses to customer inquiries. Additionally, it provides a range of resources including free trial applications and estimates for prospective users. Key capabilities: automatic call distribution call history management customer interaction tracking resource access for new users detailed reporting Best for: real estate professionals that need efficient call management and customer service solutions.
OSORA Details
OSORA's In-App Market Place
Does OSORA have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
JPY (¥)
Pros & Cons
- 1. Scalability and Flexibility: The system is described as highly scalable and works with various cloud systems, suggesting it can adapt to changing business needs and integrate with existing infrastructure. The ability to issue unlimited company numbers and channels further supports this.
- 2. Rich Feature Set: OSORA boasts a wide range of features, including call recording, automatic announcements, pop-up caller ID, real-time monitoring, and integration with CRM systems. This suggests a comprehensive solution for managing inbound calls.
- 3. Cost-Effectiveness: The marketing materials emphasize low cost, claiming the "lowest price in the industry" and mentioning no account registration restrictions or basic fee increases. This suggests a potentially budget-friendly option.
- 4. Comprehensive Support: The company highlights its support system, including telephone and on-site support, automatic upgrades, and customization options. This indicates a commitment to customer assistance.
- 5. Integration Capabilities: The ability to link with business tools like CRM and chat platforms is a significant advantage, potentially streamlining workflows and improving data management.
- 1. Focus on Inbound Sales: The description heavily focuses on "inbound sales" and call center applications. It's unclear how well the system would function for other types of businesses or communication needs.
- 2. Potential Complexity: The extensive feature set, while a pro, could also lead to complexity for some users. The learning curve and administrative overhead might be significant, especially for smaller businesses.
- 3. Dependence on Cloud Systems: While integration with cloud systems is highlighted, it also implies a dependence on these systems. Any issues with the cloud infrastructure could impact OSORA's functionality.
- 4. Limited Information on User Experience: The marketing materials focus on features and cost but provide little information about the user experience. Factors like ease of use, interface design, and overall satisfaction are not readily apparent.
OSORA's Support Options
Contact
0120-031-078OSORA's Alternatives
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