P.A.C.S. logo

P.A.C.S.

by Porcupine Computer Systems · Since 1999
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ActiveAvailable globallyOn-premise
Quick facts
VendorPorcupine Computer Systems
Year launched1999
StatusActive
Location1775 Lasalle Blvd. (Downstairs) Sudbury, ON P3A 2A3
Countries servedGlobal
Languages8
Integrations4+
Free tier
Free trial
Contact salesYES

About P.A.C.S.

P.A.C.S. is a healthcare software platform from Porcupine Computer Systems that supports medical imaging management. It combines image storage, retrieval, and sharing capabilities so healthcare professionals can access patient data efficiently. P.A.C.S. enables users to manage large volumes of imaging data while ensuring compliance with healthcare regulations. The platform also supports multiple image formats, facilitating interoperability among various devices and systems. Key capabilities: image acquisition secure storage advanced search user access control reporting tools Best for: healthcare organizations that need an effective solution for managing and sharing medical images.

The Professional Automated Collection System (P.A.C.S.) developed by Porcupine Computer Systems is a legacy yet highly specialized debt collection management software tailored primarily for agencies and financial institutions that require structured trust accounting and automated debt workflow handling. With over two decades in the market, P.A.C.S. has honed its capabilities around core features such as collector autopilot for debt sorting and distribution, and sales autopilot for seamless client servicing. These tools allow users to drastically reduce manual effort, making the platform highly efficient for small to mid-sized teams. Its inclusion of full trust accounting with detailed balancing and holdback processes makes it particularly useful for industries where financial transparency and compliance are mandatory, such as legal and fiduciary sectors. The software also includes robust reporting and statistical tools that allow teams to measure performance, monitor operations, and produce multiple types of statements for various period ranges. Despite its strengths in functionality, the software appears to be built for on-premise deployment, with mentions of secure offsite client access that imply limited remote access capabilities rather than full cloud integration.

Pros & Cons

What users like
  • +Automation of Debt Workflows – Reduces manual workload.
  • +Specialized Trust Accounting – Ideal for regulated financial handling.
  • +Client Portal Access – Enhances transparency for clients.
  • +Strong Reporting Capabilities – Supports operational insights.
  • +Flexible Document Handling – In-house or third-party print support.
What users flag
  • Outdated Interface – Likely legacy UI due to the age of the software.
  • Limited Online Presence – Sparse modern documentation or website content.
  • Unknown Pricing – Lack of transparent pricing may hinder adoption.
  • No Cloud Deployment Mentioned – Possibly on-premise only.
  • Limited Integrations Listed – May not support newer tools or APIs.

Features

Key features

Trust Accounting – Handles complete trust accounting including commissions, legal fees, court costs, and overpayments.
Commission Management – Supports custom commission settings by branch, client, and transaction type.
Comprehensive Transaction Processing – Processes multiple transaction types including direct payments, third-party agency, and NSF cheques.
Client Statement Generation – Produces customizable, detailed, or compressed client statements with automated cheque printing.
Daily and Monthly Balancing – Provides deposit summaries, reconciliation tools, and collector statistics for daily and monthly reporting.
Sales Automation – Includes sales autopilot, client prospecting, and contact prioritization.
Skip Tracing Integration – Facilitates account transfers, trace flags, and trace prioritization.
Legal Process Support – Tracks court costs, legal fees, and integrates with trust accounting and collector/legal teams.
Autopilot Scheduling – Automates account scheduling for various scenarios including broken promises and NSF cheques.
Client and Debtor Management – Offers advanced search, assignment automation, and debtor detail handling.

Additional features

Standard Commission by Branch – Set default retail and commercial rates per branch.
Standard Commission by Client – Assign individual rates per client.
Individual Debt Override – Override default commission settings for specific debts.
Optional Commission on Court Costs – Choose whether to apply commission on recovered court costs.
Paid to Us/Direct/Third Party – Record various transaction types accurately.
Forward Commission to Agencies – Automatically calculate and forward commissions on all payment types.
NSF Cheque Handling – Log and process non-sufficient funds cheques across all transaction types.
Error & Journal Adjustments – Correct errors using journal entries.
Legal Fees Billing – Bill clients for legal services rendered.
Court Costs Billing – Bill clients and debtors for court costs.
Miscellaneous Charges Billing – Track and bill for non-standard charges.
Client Payments & Reversals – Log and reverse client payments as needed.
NSF Bank Charges – Record charges related to bounced cheques.
Bank Charges Recovery – Allocate recovered charges back to the agency.
Trust Held Client Advances – Track court cost advances held in trust.
Court Costs Contra Processing – Offset court costs against trust funds.
Merchandise Returns – Process returned goods using flat rate or percentage.
Settlement Transactions – Handle payments marked as settlements.
Automated Payment Allocation – Automatically distribute payments across different categories.
Override Payment Allocation – Manually adjust how payments are applied.
Overpayment Processing – Automatically assign excess payments to control accounts.
Custom Client Statements – Generate statements sorted by name, date, or reference number.
Statement Output Formats – Choose between net, gross, or split proceeds.
Weekly/Monthly Remittances – Create regular disbursements for clients.
Custom Statement Layout – Match statement format to client requirements.
Compressed or Detailed Statements – Select between summary or detailed transactions.
Automated Cheque Printing – Print cheques directly with statements.
Multi-Copy Statement Rerun – Reprint cheques/statements as needed.
Daily Deposit Summary – Summarize daily transactions and deposits.
Transaction Editing – Delete or reenter transactions before closing day.
Group by Transaction Type – Organize transactions for clarity.
Trust vs. General Deposits – Itemize and differentiate deposit types.
Branch-Level Statistics – Provide stats by branch and time period.
Collector Commission Summary – Track commissions earned by each collector.
Collector Payment Totals – View collector activity for day and month.
Verify Monthly Disbursements – Match disbursements with daily balances.
Monthly NSF Reconciliation – List and reconcile all NSF transactions.
Commission Forwarding Record – Maintain agency forwarding records.
Aged Accounts Receivable – Show receivables aged 0–90+ days.
Cheque Register – List cheques with client names and amounts.
Month-End Reporting – Provide on-screen or printed month-end stats.
Client Defaults – Store default settings per client.
Sales Input Comments – Record sales result comments online.
Editable Client Info – Allow customized client updates.
Client Name Search – Search using full or partial client names.
Client Listings – Print client records alphabetically or by number.
Prospect File – Track potential clients in a separate file.
Sales Autopilot – Automatically schedule and prioritize sales calls.
Debt Acknowledgment Reports – Auto-generate formal debt acknowledgments.
On-Demand Inventory Reports – Request client inventory reports anytime.
Debtor Progress Reports – Generate reports for individual or multiple debtors.
Client Modem Access – Allow clients to access data via modem.
Auto Debt/Client Numbering – Automatically assign unique identifiers.
Auto Assignment to Collectors – Assign/reassign debts without manual input.
Eliminate Misfiling – Digital system prevents physical file errors.
First Notices – Automatically issue first collection notices.
Debtor Search – Find debtors by name, SIN, address, or phone.
Word Processing Module – Add-on tool for document creation.
Automated Stats – System-generated statistics on collections.
Collector/Specialty Tracing – Assign tracing tasks to dedicated staff.
Auto Department Transfers – Move accounts between departments automatically.
Trace Account Flags – Mark trace accounts on internal and client reports.
Trace Priority Settings – Customize urgency levels for tracing.
Custom Precollection Notices – Generate personalized early-stage notices.
Automatic Dunning – Follow up automatically when payments aren’t received.
Precollection to Regular – Expired precollections become standard accounts.
Override Precollection Commission – Set special commission rules for early-stage collections.
Court Cost Tracking – Track legal costs advanced per account.
Reduce Court Costs with Payments – Deduct payments from court cost balances.
Bill Non-Recoverable Fees – Invoice clients for uncollected legal fees.
Contra Billings – Offset legal charges using trust balances.
Court Cost Commission Toggle – Enable or disable commission on recovered court costs.
Legal Handling by Role – Support legal processing by collector or legal team.
Cycle-Based Scheduling – Auto-schedule accounts by cycle period.
NSF-Based Scheduling – Schedule follow-up for NSF cheques.
Broken Promise Scheduling – Flag and reschedule missed payments.
New Account Auto-Scheduling – Automatically add new accounts to the work queue.
Expired Precollection Rescheduling – Automatically update old precollections.
Priority Boost for Stale Debts – Raise priority for long-pending accounts.

Pricing

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Free version
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Countries & Languages

Global
Countries served
8
Interface languages
10
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianChineseJapaneseRussian

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇦🇺AUD🇨🇦CAD🇯🇵JPY🇨🇳CNY🇸🇬SGD🇮🇳INR🇲🇽MXN

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