About ParaPlan
ParaPlan is an all-in-one scheduling, dispatching, and routing software for paratransit and NEMT agencies. It features automated scheduling, real-time vehicle tracking, digital manifests, and comprehensive reporting tools.
ParaPlan, acquired by Passio Technologies in 2019, is a specialized software platform designed for paratransit and Non-Emergency Medical Transportation (NEMT) agencies. It serves as an all-in-one solution that replaces manual, paper-based scheduling and dispatching with a digital, automated workflow. The platform is particularly noted for its 'EnGraph Advanced Scheduling Engine' (EASE), which helps agencies optimize routes and improve vehicle utilization. Key capabilities include real-time GPS tracking, digital driver manifests, and robust reporting tools that simplify FTA and NTD compliance. The software is highly regarded for its user-friendly interface and strong customer support, which is a cornerstone of the company's service model. While it is a powerful tool for agencies of various sizes, it is especially well-suited for those needing to manage complex, demand-response transportation services. Pricing is provided on a quote basis, and the company offers a 30-day free trial for new agencies to evaluate the platform.
Pros & Cons
- Automates complex scheduling tasks to significantly reduce manual dispatch time.
- Provides a comprehensive, paperless driver experience with mobile app integration.
- Includes specialized reporting tools tailored for NEMT and paratransit compliance.
- Offers reliable real-time tracking and dispatch visibility.
- Maintains a strong reputation for customer support and transit industry expertise.
- Requires an initial training period to achieve full proficiency with the platform's advanced features.
- Pricing is not publicly listed and requires a custom quote based on agency size and needs.
- Advanced route optimization features may require additional module configuration.
Features
Key features
Uses an advanced engine to automate complex multi-stop routes and save dispatch time.
Provides live GPS tracking of vehicles and instant trip status updates for dispatchers.
Enables paperless operations with driver apps for manifests, turn-by-turn directions, and signature capture.
Offers flexible reporting for FTA and NTD compliance and operational trend analysis.
Maintains historical snapshots of rider profiles, special needs, and funding sources.
Additional features
Displays routes and vehicle locations on an interactive map for easy dispatch management.
Supports iOS devices for real-time communication, odometer tracking, and trip status updates.
Streamlines the billing process from intake to invoice for NEMT and paratransit services.
Allows drivers to continue operations without cellular connectivity and sync data when back online.
Provides an open API for connecting with third-party transportation and brokerage systems.
Sends reminders and updates to riders regarding their scheduled trips.
Stores specific accessibility requirements for riders to ensure appropriate vehicle assignment.
Offers branding customization for agencies.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About ParaPlan
ParaPlan is an all-in-one scheduling, dispatching, and routing software for paratransit and NEMT agencies. It features automated scheduling, real-time vehicle tracking, digital manifests, and comprehensive reporting tools.
ParaPlan Details
ParaPlan's In-App Market Place
Does ParaPlan have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
12
Mini Apps
Route Optimization Plugin: This plugin optimizes route planning for public transportation schedules
helping operators minimize travel time and costs while maximizing efficiency.
Real-Time Tracking App: This app allows users to track the real-time location of buses and other vehicles
providing up-to-date information on arrival times and helping passengers plan their journeys more effectively.
Passenger Management Tool: This tool helps operators manage passenger data
including ticket sales
reservations
and passenger feedback
to ensure a smooth and efficient transportation service.
Fare Collection System Integration: This integration allows operators to easily collect fares from passengers using various payment methods
including mobile payments and contactless cards
streamlining the fare collection process.
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$)
Pros & Cons
- Automates complex scheduling tasks to significantly reduce manual dispatch time.
- Provides a comprehensive, paperless driver experience with mobile app integration.
- Includes specialized reporting tools tailored for NEMT and paratransit compliance.
- Offers reliable real-time tracking and dispatch visibility.
- Maintains a strong reputation for customer support and transit industry expertise.
- Requires an initial training period to achieve full proficiency with the platform's advanced features.
- Pricing is not publicly listed and requires a custom quote based on agency size and needs.
- Advanced route optimization features may require additional module configuration.
ParaPlan's Support Options
Email Address
support@paraplan.comContact
1-800-123-4567Documentation
https://docs.paraplan.comCommunity Forums
https://community.paraplan.comParaPlan's Alternatives
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