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Pathlight

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About Pathlight

Pathlight is a performance management platform from CoachingLoft that focuses on improving team productivity and engagement. It provides goal tracking, performance reviews, and real-time feedback so organizations can support their employees effectively. Pathlight allows managers to set clear expectations and monitor progress, fostering open communication and accountability. The platform is equipped with analytics to help identify trends and areas for improvement, ensuring that teams can adapt and grow. Key capabilities: goal tracking performance reviews real-time feedback analytics communication support Best for: managers and team leaders that need to manage employee performance and facilitate professional development.

Pathlight Details

Vendor
CoachingLoft
Year Launched
Location
Location Address: 3803 E Glendale Ave Suite 3, Phoenix, Arizona 85018
Deployment
Training Options
demo, account manager, community
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Japanese, Chinese
Users
Contact Center Manager, Quality Assurance Analyst, Customer Experience Specialist, Data Analyst, Employee Engagement Coordinator, Inside Sales Representative, Sales Manager, Workforce Manager, Sales Coach.
Industries Served
Contact Center, Customer Experience, Inside Sales, Sales Coaching
Tags
Contact Center Quality Assurance, Contact Center, Customer Experience, Data Visualization, Employee Engagement, Inside Sales, Quality Management, Workforce Management, Sales Coaching

Pathlight's In-App Market Place

Does Pathlight have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

20

Mini Apps

1. Pathlight Mobile App: Allows users to access Pathlight on the go

track performance

receive alerts

and view coaching feedback.

2. Pathlight Analytics Dashboard: Provides advanced data visualization and analytics tools to monitor team performance and track KPIs.

3. Pathlight Quality Management Tool: Helps in analyzing call recordings

scoring interactions

and providing feedback to agents for improvement.

4. Pathlight Sales Coaching Plugin: Enables managers to provide real-time coaching to sales reps

set goals

and track progress towards targets.

5. Pathlight Employee Engagement Survey: Allows organizations to collect feedback from employees

measure engagement levels

and make data-driven decisions for improvement.

6. Pathlight Workforce Management Integration: Integrates with workforce management tools to optimize scheduling

forecast staffing needs

and ensure efficient resource utilization.

7. Pathlight Customer Experience Module: Helps in monitoring customer interactions

analyzing feedback

and identifying areas for improvement in customer service.

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥)

Pros & Cons

  • Provides comprehensive contact center quality assurance tools
  • Enhances customer experience through data visualization
  • Improves employee engagement and workforce management
  • Facilitates inside sales and sales coaching
  • Offers robust quality management features for better performance monitoring.
  • Limited reporting and analytics capabilities
  • Steep learning curve for new users
  • Lack of integration with other software systems
  • Inconsistent performance tracking for remote teams
  • Difficulty in customizing workflows and processes to fit specific business needs

Pathlight's Support Options

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