About Patient Satisfaction Insights
A patient satisfaction survey software module for collecting real-time feedback in healthcare settings. It allows users to create and deploy custom surveys on mobile devices, trigger automated workflows, and view results in dashboards and reports.
Patient Satisfaction Insights is a software module from Walsh Integrated designed to capture real-time patient and customer feedback. Primarily aimed at healthcare, hospitality, and education sectors, it enables organizations to deploy custom surveys on any mobile device (iOS, Android, Windows). The platform supports both online and offline data collection, ensuring continuous operation. Key features include customizable questionnaires, instant notifications for complaints, and the ability to create automated tasks and workflows based on feedback. The system provides dashboards and detailed reporting to analyze trends and improve service quality. While the software is part of a larger quality automation platform and integrates with other Walsh modules, pricing is not publicly available and requires requesting a demo. Support is offered via phone and email.
Pros & Cons
- Collects patient feedback in real-time, enabling immediate service recovery.
- Works on any mobile device, including Apple, Android, and Windows phones and tablets.
- Supports offline data collection for use in areas with poor Wi-Fi.
- Allows for fully customizable surveys and workflows.
- Provides dashboards and reports for analyzing trends and performance.
- Pricing is not publicly available and requires contacting the vendor for a demo.
- The software is a module within a larger platform, which may be more complex than needed for simple survey use cases.
Features
Key features
Load any survey or questionnaire, edit existing templates, or build your own from scratch.
Instantly notifies staff of patient requests or complaints, allowing for immediate action.
Perform surveys from any phone or tablet, with the ability to record details, photos, notes, and signatures.
The application works online and offline, ensuring data can be collected even without a Wi-Fi connection.
Access live feedback in dashboards and generate reports to identify trends and insights, such as complaint clusters.
Additional features
Create tasks or follow-ups with due dates and automatically send reminders based on survey feedback.
Manage survey assignments and quotas for staff.
Roll up data from unrelated surveys into consolidated reports for new insights.
Provides pre-built checklists for patient satisfaction, including Veteran 365, SHEP, and Get Well Network.
Patient feedback can trigger automated actions or create specific workflows.
Pricing
Countries & Languages
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About Patient Satisfaction Insights
A patient satisfaction survey software module for collecting real-time feedback in healthcare settings. It allows users to create and deploy custom surveys on mobile devices, trigger automated workflows, and view results in dashboards and reports.
Patient Satisfaction Insights Details
Patient Satisfaction Insights's In-App Market Place
Does Patient Satisfaction Insights have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
Pros & Cons
- Collects patient feedback in real-time, enabling immediate service recovery.
- Works on any mobile device, including Apple, Android, and Windows phones and tablets.
- Supports offline data collection for use in areas with poor Wi-Fi.
- Allows for fully customizable surveys and workflows.
- Provides dashboards and reports for analyzing trends and performance.
- Pricing is not publicly available and requires contacting the vendor for a demo.
- The software is a module within a larger platform, which may be more complex than needed for simple survey use cases.
Patient Satisfaction Insights's Support Options
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