About PatientNow
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PatientNow Details
Vendor
PatientNow, Inc.
Year Launched
2001
Location
6833 South Dayton Street, Suite 1016 Greenwood Village, CO 80112
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Portuguese, Italian, Russian, Chinese, Japanese, Korean
Users
Plastic Surgeons, Dermatologists, Medical Spa Practitioners, Aesthetic Nurses, Practice Managers, Cosmetic Surgeons, Front Desk Coordinators, Clinical Administrators, Patient Care Coordinators, Marketing Managers (in medical aesthetics)
Industries Served
Aesthetic Medicine, Plastic Surgery, Dermatology, Medical Spas, Cosmetic Dermatology, Wellness Clinics, Integrative Medicine, Regenerative Medicine, Anti-Aging Clinics, Concierge Medical Practices
Tags
Medical Practice Management, PatientNow
PatientNow's In-App Market Place
Does PatientNow have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
Not available
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (¥), SEK (kr), NZD (NZ$), KRW (₩), INR (₹), RUB (₽), BRL (R$), MXN (Mex$), SGD (S$), HKD (HK$), NOK (kr), TRY (₺), ZAR (R), DKK (kr).
Pros & Cons
- Smooth Onboarding: Users rave about the fast setup and helpful support during implementation.
- All-in-One Functionality: Combines scheduling, forms, automations, charting, photo management, and secure payments.
- Strong Support Team: Responsive and knowledgeable staff praised for helping with template customization and troubleshooting.
- User-Friendly Interface: Most modules are easy to navigate—even for less tech-savvy users.
- Customizable Reports & Templates: Flexibility to tailor the system to individual workflow needs.
- Longevity & Reliability: Trusted by some practices for over a decade.
- Contract & Billing Concerns: Automatic renewals and cancellation policies have frustrated some users.
- Insurance Module Issues: Filing claims and tracking statuses can be complex or unreliable.
- Post-COVID Support Lags: Support was limited during a key period, leading to unresolved issues.
- Frequent & Flawed Updates: New releases occasionally cause more issues than they fix.
- Database Limitations: Inability to manually add certain data, like medications, hampers customization.
- PCI Compliance Problems: POS functionality failed for some users, requiring alternative software.
PatientNow's Support Options
Contact
888-409-5851Chatbot
Available