About PayGo Cloud CIS
PayGo Cloud CIS is a cloud-based software platform from Exceleron that provides customer information and billing management. It combines billing solutions, customer service tools, and reporting capabilities so organizations can manage their customer accounts efficiently. Designed for utility companies, this platform allows users to access real-time data, automate billing processes, and improve customer interactions. Its scalability makes it suitable for both small and large utilities. Key capabilities: billing management customer account management reporting and analytics payment processing customer service tools Best for: utility companies that need reliable billing and customer management solutions.
PayGo Cloud CIS (Customer Information System) is a cloud-native utility billing platform built on AWS. In 2026, it is the premier solution for Public Power and Water Utilities moving away from legacy on-premise systems. It leverages AMI (Advanced Metering Infrastructure) to provide real-time consumption data to both the utility and the consumer. The PayGo Payments module integrated within it allows customers to switch seamlessly between "Prepay" and "Postpay" models for their electricity or water.
Pros & Cons
- Billing Model Flexibility: Allows a single utility to run prepay, post-pay, and budget-billing models simultaneously on one platform.
- Directly leverages Smart Meter (AMI) data to give customers "Today's Spend" notifications via SMS or app.
- The prepay module significantly lowers "bad debt" by ensuring consumption is paid for in advance.
- Requires an existing investment in Smart Metering (AMI) to unlock its core "real-time" benefits.
- Migrating a city’s utility data from a legacy mainframe to PayGo Cloud CIS is often a 6–12 month project.
- While SaaS lowers long-term IT costs, the initial integration into the grid infrastructure is capital-intensive.
Features
Key features
Customers can see exactly how much they are spending on energy or water day-by-day.
Allows users to load credit to their account (like a mobile phone) or pay a monthly bill.
Directly connects to smart meters for automated reads, connects, and disconnects.
Additional features
Sends balance alerts via SMS, Email, and Outbound IVR.
Integration with retail networks for customers to pay their utility bills in cash.
Supports flat, tiered, and time-of-use (TOU) pricing models.
Allows users to manage their accounts and view usage graphs without calling support.
Tracks field work for meter repairs and new service installations.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About PayGo Cloud CIS
PayGo Cloud CIS is a cloud-based software platform from Exceleron that provides customer information and billing management. It combines billing solutions, customer service tools, and reporting capabilities so organizations can manage their customer accounts efficiently. Designed for utility companies, this platform allows users to access real-time data, automate billing processes, and improve customer interactions. Its scalability makes it suitable for both small and large utilities. Key capabilities: billing management customer account management reporting and analytics payment processing customer service tools Best for: utility companies that need reliable billing and customer management solutions.
PayGo Cloud CIS Details
PayGo Cloud CIS's In-App Market Place
Does PayGo Cloud CIS have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- Billing Model Flexibility: Allows a single utility to run prepay, post-pay, and budget-billing models simultaneously on one platform.
- Directly leverages Smart Meter (AMI) data to give customers "Today's Spend" notifications via SMS or app.
- The prepay module significantly lowers "bad debt" by ensuring consumption is paid for in advance.
- Requires an existing investment in Smart Metering (AMI) to unlock its core "real-time" benefits.
- Migrating a city’s utility data from a legacy mainframe to PayGo Cloud CIS is often a 6–12 month project.
- While SaaS lowers long-term IT costs, the initial integration into the grid infrastructure is capital-intensive.
PayGo Cloud CIS's Support Options
Contact
470-219-7800PayGo Cloud CIS's Alternatives
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Government Accounting Software
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CRM.COM
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