About PayGo Payments
PayGo Payments is a payment processing software from Exceleron that provides flexible billing solutions. It offers features such as mobile payment processing, recurring billing management, and customer account access so businesses can effectively manage customer transactions. PayGo Payments helps organizations improve payment collection efficiency and increase customer satisfaction. With user-friendly interfaces and reliable reporting tools, it allows for easy tracking and analysis of payment activity. Key capabilities: mobile payment processing recurring billing management customer account access reporting and analytics fraud detection Best for: businesses that need to manage and automate their payment processes.
PayGo Payments is a cloud-native billing and payment engine specifically designed to leverage Advanced Metering Infrastructure (AMI). In 2026, the "Utility-as-a-Service" model has shifted toward high-frequency customer interaction. PayGo excels by turning a traditional monthly utility bill into a real-time "energy wallet.
Pros & Cons
- +By using prepay, low-income customers can avoid the large upfront security deposits typically required for new utility service.
- +Studies show that customers who see their daily costs in real-time reduce their energy consumption by 10–15%.
- +Virtually eliminates "uncollectible" accounts for the utility, as service is paid for in advance.
- −The platform is only fully effective if the utility has already deployed Smart Meters (AMI) across its network.
- −Implementing "Prepay" requires extensive approval from state utility commissions due to strict disconnection laws.
- −While cash options exist, the full benefit of real-time monitoring requires the customer to have a smartphone or consistent internet access.
Features
Key features
- Unified Prepay/Postpay Engine
- Allows customers to switch between traditional billing and "Pay-As-You-Go" without changing their account or meter.
- AMI-Driven Real-Time Billing
- Calculates costs daily (or hourly) based on actual consumption data from smart meters, not estimates.
- CheckOut In-Lane Cash Payments
- Integrated barcode-based payments at tens of thousands of national retail locations for instant account reloading.
Additional features
- Single Sign-On (SSO) Integration
- Merges seamlessly with the utility’s existing web portal or mobile app for a consistent user experience.
- Multi-Service Billing
- Handles electric, natural gas, water, sewer, and trash services on a single ledger.
- Automated Low-Balance Alerts
- Sends proactive notifications via SMS, email, or outbound IVR when funds are running low.
- Recurring & Auto-Top-Up
- Allows users to set triggers to automatically reload their account from a card or ACH when the balance hits a certain threshold.
- "Soft-Arm" Reconnect Capability
- In many jurisdictions, customers can initiate their own service reconnection via the app once a payment is made.
- Predictive Consumption AI
- Analyzes historical usage and weather data to forecast how many "days of power" remain at the current balance.
- Debt Recovery Module
- Enables customers with past-due balances to pay off their debt slowly by dedicating a small percentage of every new "prepay" top-up toward the old balance.
- PCI-Compliant Tokenization
- Securely stores payment methods using advanced encryption, ensuring the utility never handles sensitive card data.
- IVR & Kiosk Support
- Full integration for telephone-based payments and physical utility lobby kiosks.
- Agent Portal (360-View)
- Gives call center representatives the exact same "real-time" view as the customer to resolve disputes instantly.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About PayGo Payments
PayGo Payments is a payment processing software from Exceleron that provides flexible billing solutions. It offers features such as mobile payment processing, recurring billing management, and customer account access so businesses can effectively manage customer transactions. PayGo Payments helps organizations improve payment collection efficiency and increase customer satisfaction. With user-friendly interfaces and reliable reporting tools, it allows for easy tracking and analysis of payment activity. Key capabilities: mobile payment processing recurring billing management customer account access reporting and analytics fraud detection Best for: businesses that need to manage and automate their payment processes.
PayGo Payments Details
PayGo Payments's In-App Market Place
Does PayGo Payments have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD
Pros & Cons
- By using prepay, low-income customers can avoid the large upfront security deposits typically required for new utility service.
- Studies show that customers who see their daily costs in real-time reduce their energy consumption by 10–15%.
- Virtually eliminates "uncollectible" accounts for the utility, as service is paid for in advance.
- The platform is only fully effective if the utility has already deployed Smart Meters (AMI) across its network.
- Implementing "Prepay" requires extensive approval from state utility commissions due to strict disconnection laws.
- While cash options exist, the full benefit of real-time monitoring requires the customer to have a smartphone or consistent internet access.
PayGo Payments's Support Options
Contact
470-219-7800PayGo Payments's Alternatives
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