About PBXDOM
PBXDOM is a software from PBXDOM designed to provide real-time call analytics, enabling users to improve their communication strategies. Key capabilities include customizable dashboards tailored for dozens of use cases, smooth integration with existing phone system, and cloud connectivity for improved accessibility. Best for: businesses looking to improve their call management and analytics for better decision-making.
PBXDOM Details
Vendor
PBXDOM
Year Launched
2013
Location
PBXDom LLC 440 N BARRANCA AVE #1167 COVINA, CA 91723, United States
Deployment
cloud
Training Options
documentation, live online
Countries Served
All Countries
Languages
English
Users
Our Service helps SMEs to enterprise better understand their phone system activity
Industries Served
Healthcare, Education, Finance, Retail, Hospitality, Manufacturing, Legal, Government, Technology.
Tags
Call Accounting Software, PBXDOM
PBXDOM's In-App Market Place
Does PBXDOM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Free trial
Free version
Request a quote
Promo Offer
Accepted Payment Currencies
Usd ($)
Pros & Cons
- 1. Cloud-Based Accessibility: Reports can be generated from anywhere in the world, providing convenient access to call data.
- 2. No Additional Software Purchase Required (Beyond Collector): The core reporting functionality is cloud-based, eliminating the need to buy and install separate reporting software.
- 3. Simplified Setup with Collector Software: The setup process is described as simple, requiring only the installation of a collector software on a computer connected to the PBX or call center.
- 4. Automated Data Collection and Analysis: The collector automatically receives call information and sends it to PBXDom's servers for analysis, automating the reporting process.
- 5. Variety of Reports: The service promises a variety of reports, suggesting comprehensive data analysis capabilities.
- 1. Reliance on a Local Computer and Collector: The system relies on a locally installed collector software and a computer that must remain connected to the PBX/call center. This creates a single point of failure and requires ongoing maintenance of that local machine. If the computer or the collector fails, the reporting stops.
- 2. Potential Network Dependency: The collector software needs a stable internet connection to send data to PBXDom's servers. Network outages could interrupt data collection and reporting.
- 3. Security Concerns (Data Transfer): While not explicitly mentioned, the transfer of sensitive call data to external servers raises potential security and privacy concerns. The description doesn't detail encryption or security measures.
- 4. Limited Information on Report Types: While a "variety of reports" is mentioned, the description lacks specifics about the types of reports available. This makes it difficult to assess the depth and breadth of the reporting capabilities.
- 5. Potential Latency: Depending on the network connection and server load, there might be some latency in data transfer and report generation. Real-time reporting might not be truly instantaneous.
- 6. No Mention of Customization: The description doesn't mention the ability to customize reports or dashboards, which could be a limitation for users with specific reporting needs.
PBXDOM's Support Options
Email Address
hello@pbxdom.comChatbot
Available