Pega CRM logo

Pega CRM

by Pegasystems · Since 1983
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ActiveAvailable globallyCloudOn-premise
Quick facts
VendorPegasystems
Year launched1983
StatusActive
Location225 Wyman Street Waltham, MA 02451 U.S.A.
Countries servedGlobal
Languages23
Integrations1+
Free tier
Free trial
Contact salesYES

About Pega CRM

Pega CRM is a customer relationship management software from Pegasystems that provides tools for managing customer interactions. It combines case management, analytics, and automation so organizations can improve their customer engagement processes. The platform offers capabilities such as customer journey mapping, real-time analytics, and AI-driven insights to help users understand customer needs and trends. Pega CRM is designed to support integration with existing systems and provides a customizable interface for various business requirements. Key capabilities: case management analytics automation customer journey mapping AI-driven insights Best for: organizations that need to manage customer relationships effectively.

Pega CRM by Pegasystems is a comprehensive customer relationship management software designed to cater to various industries, including healthcare, insurance, and sales tracking. It boasts several standout features that set it apart from its competitors, such as advanced automation capabilities, intelligent decision-making tools, and robust knowledge base management. One of the key strengths of Pega CRM is its user interface, which is highly intuitive and user-friendly. The layout is clean and organized, making it easy for users to navigate through different modules and functionalities. The unique design elements, such as personalized dashboards and customizable widgets, enhance the user experience and allow for greater efficiency in managing customer relationships. In terms of core functionalities, Pega CRM excels in its ability to automate repetitive tasks, streamline processes, and provide real-time insights into customer data. The software leverages AI and machine learning algorithms to make intelligent recommendations and optimize workflows, ensuring that users can make faster and more informed decisions. When it comes to performance, Pega CRM stands out for its speed, efficiency, and reliability.

Pros & Cons

What users like
  • +Comprehensive feature set for enterprise CRM needs.
  • +Strong AI and automation capabilities.
  • +Scalable to meet the needs of large organizations.
  • +Robust security and compliance features.
  • +Flexible deployment options (cloud and on-premises).
What users flag
  • Steep learning curve for new users.
  • Implementation can be complex and time-consuming.
  • Customization may require specialized skills.

Features

Key features

Customer Decision Hub
Centralized AI engine delivering real-time, personalized recommendations across channels.
Sales Automation
AI-powered tools to optimize sales workflows, forecasting, and pipeline management.
Customer Service
Unified interface for customer service representatives, integrating case management and knowledge base.
Marketing Automation
AI-driven campaigns and customer journey orchestration.
Robotic Process Automation (RPA)
Automate repetitive tasks to enhance efficiency.
Workforce Intelligence
Analyze and optimize agent performance and productivity.
Omnichannel Engagement
Seamless interactions across web, mobile, chat, email, and voice.
Low-Code Development
Rapid application development with minimal coding.

Additional features

Case Management
Manage complex customer interactions and workflows.
Predictive Analytics
Utilize AI to anticipate customer needs and behaviors.
Real-Time Decisioning
Make informed decisions instantly based on customer data.
360-Degree Customer View
Comprehensive profiles combining data from various sources.
Compliance Management
Ensure adherence to industry regulations and standards.
Collaboration Tools
Facilitate teamwork and communication within the platform.
Reporting & Analytics
Generate insights and reports to drive business decisions.
Integration Capabilities
Connect with various third-party applications and systems.
Security Features
Implement robust security measures to protect customer data.
Scalability
Adapt the platform to meet the growing needs of the business.

Pricing

Free trial
Free version
Request a quote
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Countries & Languages

Global
Countries served
23
Interface languages
13
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianJapaneseChineseKoreanArabicTurkishPolishCzechHungarianSlovakRomanianGreekSwedishDanishNorwegianFinnish.

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇯🇵JPY🇦🇺AUD🇨🇦CAD🇨🇭CHF🇨🇳CNY🇸🇪SEK🇮🇳INR🇸🇬SGD🇭🇰HKD🇳🇿NZD

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