Performance Analytics

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Software Status:Active

About Performance Analytics

Performance Analytics is a software platform from ServiceNow designed to improve organization performance and deliver successful service delivery. It combines learning, access to sales support, and demo viewing options so organizations can make informed decisions based on industry-leading metrics and benchmarks. This platform provides users the ability to understand performance at a granular level, helping them identify areas for improvement and implement data-driven strategies. With features that support global operations, Performance Analytics facilitates a comprehensive view of performance metrics across various service lines. Key capabilities: industry metrics benchmarks data visualization sales support demo access Best for: organizations that need to assess and improve service delivery performance.

Performance Analytics Details

Vendor

ServiceNow

Year Launched

2003

Location

15 Allstate Parkway, Suite 600, Markham, Ontario L3R 5B4, Canada.

Deployment

Training Options

demo, account manager, community

Countries Served

All Countries

Languages

English

Users

CFOs, finance leaders, enterprise finance and analytics teams.

Industries Served

Finance, Government, Utilities.

Performance Analytics's In-App Market Place

Does Performance Analytics have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

Mini Apps

N/A

Pricing Options

Free trial

Free version

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Accepted Payment Currencies

USD ($), EUR (€), GBP (£), JPY (¥), AUD (A$), CAD (C$), CHF (CHF), CNY (元), SEK (kr), INR (₹), RUB (₽), HKD (HK$), SGD (S$)

Pros & Cons

Offers end-to-end services including implementation, advisory, and managed support.
Streamlines budgeting, planning, and financial consolidation for better accuracy.
Advanced reporting and business intelligence tools enable data-driven decision making.
Customer and product profitability analysis helps optimize revenue and operational focus.
Lease accounting features ensure compliance with global accounting standards efficiently.

Advanced features may overwhelm users who lack experience with CPM platforms.
Reporting setup and dashboard configuration can be time-consuming initially.
Dependence on partner vendor updates can delay access to new functionalities.
Some users may need continuous advisory support to fully leverage analytics insights.
The platform may require consistent internal data quality to deliver accurate outputs.