PhingooCRM logo

PhingooCRM

by PhingooCRM · Since 2005
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ActiveAvailable globallyCloud
Quick facts
VendorPhingooCRM
Year launched2005
StatusActive
Location66 Rue ELIAS HOWE, 94100 Saint-Maur-des-Fossés, France
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierN/A
Free trialN/A
Contact salesN/A

About PhingooCRM

PhingooCRM is a CRM software from PhingooCRM designed for call center management. It provides features like A propos, Actualités, and Nous contacter, so businesses can manage customer interactions efficiently. This solution includes a dedicated CRM for call centers, allowing teams to improve their customer relationship management efforts. PhingooCRM is tailored to improve sales productivity and facilitate effective communication with clients. Key capabilities: A propos Actualités Nous contacter CRM centre d'appels Découvrez nos offres Best for: businesses that need an effective solution for managing customer relationships within a call center environment.

PhingooCRM is an advanced, cloud-based CRM solution meticulously tailored for call centers and telecommunication businesses. Its user-friendly interface simplifies complex operations, enabling agents and managers to easily access call logs, recordings, scripts, and contact information. The platform offers features like dynamic arguments, file management, contact directories, and blacklists, all designed to optimize call operations and improve customer engagement. Its high-quality VoIP services, via SIP trunks, allow for unlimited calls with excellent audio clarity, making it an essential tool for modern call centers. Pricing for PhingooCRM is highly flexible to accommodate various sizes and types of contact centers. The platform offers two main plans: a no-commitment option with four tiers—Basic at €29.90, Lite at €49.90, Premium at €119.90, and Business at €99.90. For organizations willing to commit long-term, discounted plans are available: Basic at €19.90, Lite at €39.90, Premium at €109.90, and Business at €89.90. These plans include core features such as file management, recordings, contact handling, scheduling, and security. Its affordable pricing structure and comprehensive feature set make it suitable for small to large-scale call centers across Europe.

Pros & Cons

Pros
  • User-friendly and intuitive interface
  • Advanced call and resource management
  • High-quality VoIP integration
  • Robust security measures
  • Flexible pricing options
Cons
  • Feature set tailored for call centers, less for broader CRM needs
  • May require training for complex scripting and setups
  • Limited offline capabilities
  • Focus primarily on telephony, less on broader marketing functions

Features

Key features

File Management

Complete oversight and flexible handling of contact resources and lists.

Dynamic Arguments & Scripts

Easily adapt and add complex communication scripts.

Recordings

Search, listen, and download call recordings with filtering options.

Red Lists

Block unwanted contacts quickly to avoid unnecessary calls.

Contact Directory

Centralized contact management for advanced searching and interaction history.

Shared Agenda

Coordinate schedules across team members for better call dispatching.

High-Quality VoIP

Premium SIP trunks with no channel limitations ensure clear communication.

Additional features

Call Monitoring & Tracking

Tracks all call activity for performance improvement.

Automatic Call Recording

Records calls for quality and training purposes.

CRM Data Security

Provides robust security and data protection features.

Incremental & Full Data Backup

Ensures easy recovery of data.

No Channel Limitations

Unlimited calls with high-quality SIP trunks.

Agent & Campaign Management

Manage multiple agents and campaigns easily.

Blacklist System

Prevents unwanted contacts from calling.

Resource & Schedule Management

Optimizes team scheduling via shared calendars.

User Access Levels

Controls access based on user roles for granular permissions.

Reporting & Analytics

Gains insights to improve call center performance.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Monthly plans

Basic
EUR 19.9/mo
billed monthly
Basic
EUR 29.9/mo
billed monthly
Lite
EUR 39.9/mo
billed monthly

Countries & Languages

Global
Countries served
1
Interface languages
1
Billing currencies

Interface languages

French

Billing currencies

🇪🇺EUR

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