About PhingooCRM
PhingooCRM is a CRM software from PhingooCRM designed for call center management. It provides features like A propos, Actualités, and Nous contacter, so businesses can manage customer interactions efficiently. This solution includes a dedicated CRM for call centers, allowing teams to improve their customer relationship management efforts. PhingooCRM is tailored to improve sales productivity and facilitate effective communication with clients. Key capabilities: A propos Actualités Nous contacter CRM centre d'appels Découvrez nos offres Best for: businesses that need an effective solution for managing customer relationships within a call center environment.
PhingooCRM is an advanced, cloud-based CRM solution meticulously tailored for call centers and telecommunication businesses. Its user-friendly interface simplifies complex operations, enabling agents and managers to easily access call logs, recordings, scripts, and contact information. The platform offers features like dynamic arguments, file management, contact directories, and blacklists, all designed to optimize call operations and improve customer engagement. Its high-quality VoIP services, via SIP trunks, allow for unlimited calls with excellent audio clarity, making it an essential tool for modern call centers. Pricing for PhingooCRM is highly flexible to accommodate various sizes and types of contact centers. The platform offers two main plans: a no-commitment option with four tiers—Basic at €29.90, Lite at €49.90, Premium at €119.90, and Business at €99.90. For organizations willing to commit long-term, discounted plans are available: Basic at €19.90, Lite at €39.90, Premium at €109.90, and Business at €89.90. These plans include core features such as file management, recordings, contact handling, scheduling, and security. Its affordable pricing structure and comprehensive feature set make it suitable for small to large-scale call centers across Europe.
Pros & Cons
- +User-friendly and intuitive interface
- +Advanced call and resource management
- +High-quality VoIP integration
- +Robust security measures
- +Flexible pricing options
- −Feature set tailored for call centers, less for broader CRM needs
- −May require training for complex scripting and setups
- −Limited offline capabilities
- −Focus primarily on telephony, less on broader marketing functions
Features
Key features
- File Management
- Complete oversight and flexible handling of contact resources and lists.
- Dynamic Arguments & Scripts
- Easily adapt and add complex communication scripts.
- Recordings
- Search, listen, and download call recordings with filtering options.
- Red Lists
- Block unwanted contacts quickly to avoid unnecessary calls.
- Contact Directory
- Centralized contact management for advanced searching and interaction history.
- Shared Agenda
- Coordinate schedules across team members for better call dispatching.
- High-Quality VoIP
- Premium SIP trunks with no channel limitations ensure clear communication.
Additional features
- Call Monitoring & Tracking
- Tracks all call activity for performance improvement.
- Automatic Call Recording
- Records calls for quality and training purposes.
- CRM Data Security
- Provides robust security and data protection features.
- Incremental & Full Data Backup
- Ensures easy recovery of data.
- No Channel Limitations
- Unlimited calls with high-quality SIP trunks.
- Agent & Campaign Management
- Manage multiple agents and campaigns easily.
- Blacklist System
- Prevents unwanted contacts from calling.
- Resource & Schedule Management
- Optimizes team scheduling via shared calendars.
- User Access Levels
- Controls access based on user roles for granular permissions.
- Reporting & Analytics
- Gains insights to improve call center performance.
Pricing
Monthly plans
Basic
EUR 19.9
Basic
EUR 29.9
Lite
EUR 39.9
Countries & Languages
Interface languages
Billing currencies
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About PhingooCRM
PhingooCRM is a CRM software from PhingooCRM designed for call center management. It provides features like A propos, Actualités, and Nous contacter, so businesses can manage customer interactions efficiently. This solution includes a dedicated CRM for call centers, allowing teams to improve their customer relationship management efforts. PhingooCRM is tailored to improve sales productivity and facilitate effective communication with clients. Key capabilities: A propos Actualités Nous contacter CRM centre d'appels Découvrez nos offres Best for: businesses that need an effective solution for managing customer relationships within a call center environment.
PhingooCRM Details
PhingooCRM's In-App Market Place
Does PhingooCRM have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
NA
Pricing Options
Plans
Monthly plans
Basic
EUR 19.9
Basic
EUR 29.9
Lite
EUR 39.9
Accepted Payment Currencies
EUR (€)
Pros & Cons
- User-friendly and intuitive interface
- Advanced call and resource management
- High-quality VoIP integration
- Robust security measures
- Flexible pricing options
- Feature set tailored for call centers, less for broader CRM needs
- May require training for complex scripting and setups
- Limited offline capabilities
- Focus primarily on telephony, less on broader marketing functions
PhingooCRM's Support Options
Email Address
support@phingoocrm.comContact
+33 (0) 1 83 73 60 3PhingooCRM's Alternatives
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