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piHAPPINESS

by Pihappiness · Since 2018
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ActiveAvailable globallyCloud
Quick facts
VendorPihappiness
Year launched2018
StatusActive
LocationBusiness Bay, Office # 1101, The Burlington Tower, Dubai, United Arab Emirates 0000, AE
Countries servedGlobal
Languages10
Integrations4+
Free tier
Free trial
Contact salesYES

About piHAPPINESS

PiHAPPINESS is a wellness platform from Pihappiness that focuses on mental health and emotional well-being. It provides features such as mood tracking, guided meditations, and community support to help users identify and manage their emotional states. Designed for individuals seeking to improve their mental health, piHAPPINESS offers a user-friendly interface that promotes engagement and self-reflection. The platform also includes resources like articles and tips for mental wellness, making it a comprehensive tool for personal development. Key capabilities: mood tracking guided meditations community support articles on mental health self-reflection tools Best for: individuals looking to improve their mental health and emotional resilience.

piHAPPINESS is a software designed to enhance customer experience through data analysis and insights. Standout features include advanced analytics capabilities, real-time tracking of customer satisfaction, and customizable reporting tools. The user interface of piHAPPINESS is easy to navigate, with intuitive design elements that enhance usability. Users can quickly access key features and customize dashboards to suit their specific needs, making it a user-friendly platform for managing customer data. One core functionality that sets piHAPPINESS apart from its competitors is its ability to provide real-time customer feedback analysis. This feature allows businesses to immediately address customer concerns and improve their overall experience, giving them a competitive edge in today's fast-paced market. In terms of performance, piHAPPINESS is highly efficient, handling large datasets and complex operations with ease. The software's speed and reliability make it a valuable tool for businesses looking to gain actionable insights from their customer data. piHAPPINESS integrates seamlessly with other tools, providing compatibility across different platforms for ease of use.

Pros & Cons

What users like
  • +Multi-channel collection makes surveying flexible (SMS, kiosk, QR)
  • +Sentiment and NPS tools provide deeper insight into satisfaction
  • +Extensive language support enables global deployments
  • +Real-time analytics and alerts enhance responsiveness
  • +Supports complex org structures via roles/hierarchies
What users flag
  • Interface and setup can be complex due to breadth of options
  • Pricing tiering may feel opaque without direct quoting
  • Some users report limited integrations beyond core features
  • Learning curve for advanced survey features
  • Mixed user reviews: from high praise to some labeling it "basic"

Features

Key features

• Real-time Feedback Capture
Collects customer feedback instantly through various channels like tablets, iPads, automated kiosks, web, email, SMS, and QR codes.
• Customizable Survey Builder
Create engaging surveys using emoticons, NPS scores, multiple-choice questions, open text fields, and custom themes.
• Multi-lingual Surveys
Supports over 90 languages to gather feedback from a diverse global audience.
• Comprehensive CX Metrics
Measures key performance indicators like Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), and Customer Effort Score (CES).
• Real-time Dashboards & Analytics
Provides immediate access to feedback data through intuitive dashboards, customizable reports, and drill-down functionalities.
• Automated Alerts & Notifications
Sends instant email and SMS alerts for negative feedback or critical issues, enabling quick response and resolution.
• Case Management Integration
Facilitates assigning and tracking customer grievances to relevant teams for efficient resolution.
• User & Location Management
Supports multi-user capability, team management, and organization of surveys by company hierarchy and locations.

Additional features

• Survey Creation
Drag-and-drop survey builder, custom themes, wide range of question types (smileys, categories, open text, single/multi-select, sub-questions), answer piping, survey redirection logic, reminders, frequency rules, media library, custom demographics.
• Feedback Collection Channels
Dedicated Android and iOS apps for tablets and smartphones, web surveys, automated kiosks, SMS surveys, email surveys, QR code surveys, offline data collection.
• Reporting & Analytics
Executive dashboards, quick analytics, survey-based reports, location-based reports, comparative reports, trend analysis, text analysis (sentiment), drill-down reports, advanced filters (date, location, question, tags), scheduled reports (daily/weekly/monthly), data export (Excel, CSV, PDF).
• Customer Experience Management
NPS, CSAT, CES calculation and reporting, negative score indicators, customer review platform, contact uploading.
• Alerts & Notifications
Real-time email and SMS alerts for feedback, custom domain SMS ID, email notifications with customizable limits.
• Branding & Customization
White-labeling, personalized templates for greetings and acknowledgments.
• Security & Data Management
Role-based access, data import/export, data visualization.
• Support & Training
24/7 dedicated customer support, guides, video/audio tutorials.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
10
Interface languages
25
Billing currencies

Interface languages

EnglishSpanishFrenchGermanItalianPortugueseDutchRussianChineseJapanese

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP🇨🇦CAD🇦🇺AUD🇯🇵JPY🇨🇭CHF🇨🇳CNY🇮🇳INR🇷🇺RUB🇧🇷BRL🇲🇽MXN🇸🇪SEK🇳🇿NZD🇿🇦ZAR🇹🇷TRY🇸🇬SGD🇮🇱ILS🇭🇰HKD🇹🇭THB🇮🇩IDR🇸🇦SAR🇦🇪AED🇰🇷KRW🇵🇪PEN

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