About Pisano
Pisano is a customer feedback management platform from Pisano that helps organizations gather and analyze customer insights. It includes survey management, data analytics, and reporting tools so businesses can make informed decisions based on customer feedback. The platform allows users to create customizable surveys, track customer satisfaction metrics, and generate insightful reports to identify trends. Pisano also integrates with other software solutions for a more comprehensive approach to customer use management. Key capabilities: survey creation data analytics reporting tools integration support trend analysis Best for: businesses that need to capture and understand customer sentiments effectively.
Pisano by Pisano is a customer experience software designed to help businesses capture, analyze, and manage customer feedback efficiently. Its standout features include real-time feedback collection, comprehensive reporting and analytics, and customizable survey templates that cater to specific business needs. The user interface of Pisano is sleek and intuitive, making it easy for users to navigate through different functions and tools. The design elements are minimalistic yet effective, enhancing the overall user experience. The platform is user-friendly, catering to users with varying levels of technical expertise, ensuring smooth interaction and usability. One of the core functionalities that sets Pisano apart from its competitors is its AI-powered analytics that provide insights into customer feedback trends and sentiment analysis. This innovative aspect allows businesses to make data-driven decisions and improve customer satisfaction effectively. In terms of performance, Pisano excels in speed, efficiency, and reliability. It handles large datasets and complex operations seamlessly, ensuring a smooth user experience even under heavy workload conditions.
Pros & Cons
- 1. Omnichannel feedback capture, covering digital and physical environments
- 2. Unified CX and EX support, enabling holistic experience management
- 3. AI enhancements: Gen AI assistant and sentiment analytics .
- 4. Enterprise-grade workflows, ticketing, escalations, and organizational alignment .
- 5. Insight-rich reporting, real-time dashboards, journey mapping, and root cause tracking
- 1. Enterprise complexity: broad capabilities may require expert deployment.
- 2. Pricing information isn't publicly available—requires contact for quotes.
- 3. English UI, though surveys themselves can be multi-language.
- 4. Limited public details on pre-built integrations with popular enterprise systems.
- 5. Potential learning curve with the full suite of modules.
Features
Key features
The "Pisano AI Assistant" (formerly Aiberta) leverages Generative AI to automate feedback analysis, identify anomalies, suggest actions, and generate reports, significantly boosting efficiency.
Gathers feedback from all touchpoints, including web, email, SMS, QR codes, in-app, tablet, kiosk, and physical branch locations.
Delivers immediate insights through customizable dashboards, real-time data visualization, sentiment analysis, and predictive analytics.
Facilitates a closed-loop feedback system by automating issue tracking, assignment, and escalation for rapid resolution.
Features a drag-and-drop survey builder with various question types (emojis, NPS, CSAT, CES, open text) and advanced logic.
Enables setting up automated triggers, alerts, and notifications (via email, SMS, Slack, MS Teams) based on feedback received.
Allows businesses to visualize and optimize customer and employee journeys to identify pain points and moments of delight.
Compliant with global standards like GDPR and ISO 27001, ensuring secure data handling and storage.
Additional features
Web surveys (embeddable), email surveys, SMS surveys, QR code surveys, in-app surveys (SDKs), tablet surveys, kiosk surveys, physical branch feedback solutions, custom API for other channels, offline feedback collection capabilities.
Real-time executive dashboards, customizable reports, advanced filtering and segmentation, sentiment analysis (AI-powered), topic extraction, root cause analysis, trend analysis, comparative analysis, predictive analytics, drill-down reports, scheduled reports, data export (Excel, CSV, PDF).
Pisano AI Assistant (Generative AI for automated insights, anomaly detection, action recommendations, summary generation, report drafting), smart tagging, natural language processing (NLP).
Case management system (issue tracking, assignment, escalation, status updates), automated workflow triggers, customizable alerts and notifications (email, SMS, Slack, Microsoft Teams), closed-loop feedback processes.
Customer journey mapping, employee journey mapping, experience personalization.
Role-based access control (RBAC), multi-user accounts, team management, location-based organization.
GDPR compliance, ISO 27001 certification, data encryption, secure data storage, audit trails.
White-labeling, custom domains, customizable survey templates and communication templates.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Pisano
Pisano is a customer feedback management platform from Pisano that helps organizations gather and analyze customer insights. It includes survey management, data analytics, and reporting tools so businesses can make informed decisions based on customer feedback. The platform allows users to create customizable surveys, track customer satisfaction metrics, and generate insightful reports to identify trends. Pisano also integrates with other software solutions for a more comprehensive approach to customer use management. Key capabilities: survey creation data analytics reporting tools integration support trend analysis Best for: businesses that need to capture and understand customer sentiments effectively.
Pisano Details
Pisano's In-App Market Place
Does Pisano have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
0
Mini Apps
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), JPY (¥), AUD ($), CAD ($), CNY (¥), CHF (CHF), SEK (kr), NOK (kr), DKK (kr), INR (₹), SGD ($), HKD ($), KRW (₩), RUB (₽), TRY (₺), ZAR (R)
Pros & Cons
- 1. Omnichannel feedback capture, covering digital and physical environments
- 2. Unified CX and EX support, enabling holistic experience management
- 3. AI enhancements: Gen AI assistant and sentiment analytics .
- 4. Enterprise-grade workflows, ticketing, escalations, and organizational alignment .
- 5. Insight-rich reporting, real-time dashboards, journey mapping, and root cause tracking
- 1. Enterprise complexity: broad capabilities may require expert deployment.
- 2. Pricing information isn't publicly available—requires contact for quotes.
- 3. English UI, though surveys themselves can be multi-language.
- 4. Limited public details on pre-built integrations with popular enterprise systems.
- 5. Potential learning curve with the full suite of modules.
Pisano's Support Options
Email Address
info@pisano.comPisano's Alternatives
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