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Software Status:Active

About Plum Voice

Plum Voice is a voice and text software platform from The Plum Group that provides tools for dialog creation and communication automation. It includes programmable voice and text tools, easy-to-use APIs and low-code creation environments, and pre-built templates through Fuse, so developers can build applications quickly and efficiently. The platform also ensures compliance and security with certifications for PCI, HIPAA, SOC2, and more, allowing users to deploy solutions with confidence. Plum Voice supports a range of applications from customer service to information delivery, making it versatile for various business needs. Key capabilities: programmable voice and text tools APIs and low-code environments Fuse pre-built templates compliance certifications easy deployment Best for: Developers that need rapid creation and implementation of voice and text applications.

Plum Voice Details

Vendor
The Plum Group
Year Launched
1999
Location
607 Boylston Street, 6th floor Boston, MA 02116
Deployment
cloud
Training Options
documentation, videos, live online, in person
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Portuguese, Dutch, Chinese, Japanese
Users
Customer Experience Managers, Call Center Operators, Technical Support Specialists, Developers
Industries Served
Banking & Financial Services, Government, Healthcare, Insurance, Prepaid Cards, Technology & SaaS, Utilities
Tags
Customer Experience, Automation, Conversational AI, IVR, and Security.

Plum Voice's In-App Market Place

Does Plum Voice have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

NA

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CNY (¥), INR (₹), RUB (₽), BRL (R$)

Pros & Cons

  • Easy-to-use interface, even for non-technical users
  • Responsive and helpful customer support team
  • Reliable for complex tasks like configuring annual surveys
  • Good vendor interactions; team is easy to work with
  • Limited reporting features (may depend on account setup)
  • Occasional missed calls (could be due to client-side issues)
  • Some users lacked direct experience to assess features thoroughly
  • No direct system comparisons provided by some users

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