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Pointel Survey360

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Software Status:Active

About Pointel Survey360

Pointel Survey360 is a survey management software from Pointel that helps organizations gather and analyze customer feedback. It provides features like customizable survey templates, real-time analytics, and integration with CRM systems so businesses can effectively measure customer satisfaction. Users can create tailored surveys to target specific audiences, ensuring relevant feedback that drives decision-making. The platform also supports various question formats and response types, allowing for diverse data collection methods. Key capabilities: customizable survey templates real-time analytics CRM integration diverse question formats multi-channel distribution Best for: businesses that need to collect and analyze customer feedback to improve services and products.

Pointel Survey360 Details

Vendor
Pointel
Year Launched
2002
Location
1941 Oak Tree Rd , Edison, NJ, United States, New Jersey
Deployment
cloud
Training Options
videos, demo
Countries Served
All Countries
Languages
English, Spanish, French, German, Italian, Dutch, Portuguese, Chinese, Japanese, Korean, Russian, Arabic, Turkish, Indonesian, Hindi.
Users
Marketing Managers, Demand Generation Specialists, Marketing Operations Professionals, Digital Marketing Analysts, CMOs (Chief Marketing Officers), Campaign Managers, Lead Management Specialists, Data Analysts, Marketing Automation Experts, Content Marketing Strategists
Industries Served
B2B Technology, Financial Services, Healthcare, Manufacturing, Telecommunications, Education, Media & Publishing, Professional Services, SaaS, Business Services
Tags
Customer Experience, Pointel Survey360

Pointel Survey360's In-App Market Place

Does Pointel Survey360 have an in-app market place?

Yes

How many Mini-Apps in the marketplace?

1

Mini Apps

N/A

Pricing Options

Free trial
Free version
Request a quote
Promo Offer

Accepted Payment Currencies

USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (元), INR (₹), SGD (S$)

Pros & Cons

  • Ease of Deployment: Quick setup, typically within 1–2 weeks.
  • User-Friendly: No special training required for contact center staff.
  • Data Integration: Captures responses via speech or DTMF and integrates with Salesforce & Oracle Service Cloud.
  • Operational Insights: Provides analytics, trends, and improvement recommendations.
  • Customizable: Prebuilt templates allow quick customization and cloning of surveys.
  • Enhanced Reporting: Ability to include additional data items for more detailed insights.
  • Closed-loop Feedback: Helps businesses take proactive action on customer feedback.
  • Limited Mention of Scalability: No explicit details on how it handles large-scale enterprise demands.
  • Dependency on Specific Platforms: Strong integration with Salesforce and Oracle Service Cloud, which may not suit businesses using other CRM systems.
  • No Mention of Cost: Pricing details are unclear, making it difficult to assess ROI upfront.
  • Potential Learning Curve for Advanced Features: While easy to set up, complex analytics and reporting may require some technical expertise.

Pointel Survey360's Support Options

Email Address

contact@pointel.com

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