About Pointel Survey360
Pointel Survey360 is a survey management software from Pointel that helps organizations gather and analyze customer feedback. It provides features like customizable survey templates, real-time analytics, and integration with CRM systems so businesses can effectively measure customer satisfaction. Users can create tailored surveys to target specific audiences, ensuring relevant feedback that drives decision-making. The platform also supports various question formats and response types, allowing for diverse data collection methods. Key capabilities: customizable survey templates real-time analytics CRM integration diverse question formats multi-channel distribution Best for: businesses that need to collect and analyze customer feedback to improve services and products.
Pointel Survey360 is a specialized customer feedback solution designed to enhance the performance of contact centers by enabling businesses to collect, analyze, and act on customer feedback in real time. This review explores how Pointel Survey360 empowers organizations to elevate customer experience through its user-friendly design, robust functionality, and seamless integrations with major CRM systems. Survey360 stands out for its intuitive and accessible user interface, which is tailored for business users who may not have technical expertise. Its point-and-click web-based platform allows users to design, test, and deploy surveys efficiently without coding skills. This ease of use is further enhanced by features like cloning existing surveys and utilizing prebuilt templates, which streamline the process of gathering customer insights. The platform's simplicity reduces the learning curve, helping contact center teams to adapt quickly and start deriving value almost immediately. At its core, Survey360 offers a closed-loop feedback system that supports data collection through both speech and DTMF, accommodating various customer interaction preferences. One of its most compelling features is its real-time processing of survey responses.
Pros & Cons
- +Ease of Deployment: Quick setup, typically within 1–2 weeks.
- +User-Friendly: No special training required for contact center staff.
- +Data Integration: Captures responses via speech or DTMF and integrates with Salesforce & Oracle Service Cloud.
- +Operational Insights: Provides analytics, trends, and improvement recommendations.
- +Customizable: Prebuilt templates allow quick customization and cloning of surveys.
- +Enhanced Reporting: Ability to include additional data items for more detailed insights.
- +Closed-loop Feedback: Helps businesses take proactive action on customer feedback.
- −Limited Mention of Scalability: No explicit details on how it handles large-scale enterprise demands.
- −Dependency on Specific Platforms: Strong integration with Salesforce and Oracle Service Cloud, which may not suit businesses using other CRM systems.
- −No Mention of Cost: Pricing details are unclear, making it difficult to assess ROI upfront.
- −Potential Learning Curve for Advanced Features: While easy to set up, complex analytics and reporting may require some technical expertise.
Features
Key features
- Closed-loop Customer Feedback Solution
- Specifically designed for business users to create and manage surveys, allowing for a complete feedback cycle from collection to analysis and action.
- Real-time Data Capture and Analysis
- Captures valuable customer data and feedback (via speech or DTMF) and allows for instant creation, collection, analysis, and publication of customer experience data.
- Integration with CRM Systems
- Integrates with Salesforce and can pass data to SFDC/Oracle Service Cloud, enabling customer feedback to be viewed directly within these applications.
- Prebuilt Templates and Customization
- Uses prebuilt templates for quick customization and implementation, or allows cloning of existing surveys, making survey creation efficient.
- Actionable Operational Insights
- Provides operational insights, trends, and highlights areas needing improvement, helping to identify issues with people, processes, and technology before they become significant problems.
Additional features
- Creates and conducts surveys
- Enables users to create and conduct surveys to obtain customer feedback and capture customer experience data.
- Obtains customer feedback
- Facilitates the gathering of customer opinions and experiences.
- Captures customer experience data
- Collects information related to customer interactions and perceptions.
- Easy to deploy
- Can be typically deployed in 1-2 weeks.
- Quick roll-out
- Implies a fast implementation process.
- Reliable
- Indicates stable and consistent performance.
- High performance
- Suggests efficient and fast operation.
- Improved customer experience
- Contributes to a better overall experience for customers.
- Easy to use
- Requires no special training for contact center personnel.
- Closed-loop customer feedback solution
- Manages the entire feedback cycle from creation to action.
- Specifically designed for business users
- Tailored for non-technical users to create and manage surveys.
- Captures customer response via speech or DTMF
- Gathers feedback through voice or touch-tone input.
- Passes data to SFDC/Oracle Service Cloud
- Integrates with leading CRM platforms to transfer survey data.
- Creates customer experience data instantly
- Allows for immediate generation of survey data.
- Collects customer experience data instantly
- Enables real-time gathering of survey responses.
- Analyzes customer experience data instantly
- Provides immediate insights from collected data.
- Publishes customer experience data instantly on your laptop
- Makes survey results immediately accessible for review.
- Uses prebuilt templates for quick customization and implementation
- Offers ready-to-use templates for efficient setup.
- Clones existing surveys
- Allows for the duplication of existing survey structures to create new ones.
- Easy to design, test, modify
- Simplifies the process of creating and refining surveys.
- Simple point and click web interface
- Provides an intuitive and user-friendly web-based tool.
- Gives operational insights
- Provides understanding into the performance of contact center operations.
- Gives trends
- Identifies patterns and directions in customer feedback.
- Highlights areas needing improvement
- Points out specific aspects that require attention.
- Identifies issues with people, processes and technology
- Pinpoints problems within the contact center's components.
- Helps to take action before significant problems arise
- Facilitates proactive problem-solving.
- Integrates with Salesforce to show customer feedback
- Displays survey results directly within the Salesforce application.
- Ability to include additional data items for enhanced reporting
- Allows for the inclusion of extra information for more comprehensive reports.
- Reliably measures the level of your customer satisfaction
- Accurately assesses how satisfied customers are.
- Provides a competitive edge
- Offers an advantage over competitors.
- Improves organization’s efficiency
- Enhances the productivity and effectiveness of the organization.
- Provides actionable intelligence
- Delivers insights that can be directly used to make improvements.
- Generates interactive reports on demand
- Creates customizable reports whenever needed.
- Generates reports simply, without coding
- Allows for report generation without requiring programming knowledge.
- Interprets customer feedback
- Helps to understand the meaning behind customer responses.
Pricing
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About Pointel Survey360
Pointel Survey360 is a survey management software from Pointel that helps organizations gather and analyze customer feedback. It provides features like customizable survey templates, real-time analytics, and integration with CRM systems so businesses can effectively measure customer satisfaction. Users can create tailored surveys to target specific audiences, ensuring relevant feedback that drives decision-making. The platform also supports various question formats and response types, allowing for diverse data collection methods. Key capabilities: customizable survey templates real-time analytics CRM integration diverse question formats multi-channel distribution Best for: businesses that need to collect and analyze customer feedback to improve services and products.
Pointel Survey360 Details
Pointel Survey360's In-App Market Place
Does Pointel Survey360 have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
USD ($), EUR (€), GBP (£), AUD (A$), CAD (C$), JPY (¥), CHF (Fr), CNY (元), INR (₹), SGD (S$)
Pros & Cons
- Ease of Deployment: Quick setup, typically within 1–2 weeks.
- User-Friendly: No special training required for contact center staff.
- Data Integration: Captures responses via speech or DTMF and integrates with Salesforce & Oracle Service Cloud.
- Operational Insights: Provides analytics, trends, and improvement recommendations.
- Customizable: Prebuilt templates allow quick customization and cloning of surveys.
- Enhanced Reporting: Ability to include additional data items for more detailed insights.
- Closed-loop Feedback: Helps businesses take proactive action on customer feedback.
- Limited Mention of Scalability: No explicit details on how it handles large-scale enterprise demands.
- Dependency on Specific Platforms: Strong integration with Salesforce and Oracle Service Cloud, which may not suit businesses using other CRM systems.
- No Mention of Cost: Pricing details are unclear, making it difficult to assess ROI upfront.
- Potential Learning Curve for Advanced Features: While easy to set up, complex analytics and reporting may require some technical expertise.
Pointel Survey360's Support Options
Email Address
contact@pointel.comPointel Survey360's Alternatives
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