Premier Software logo

Premier Software

by Journey Hospitality
No reviews yet
ActiveAvailable globallyCloud
Quick facts
VendorJourney Hospitality
Year launchedN/A
StatusActive
Location9 - 11 Heritage Park Hayes Way Cannock Staffordshire WS11 7LT
Countries servedGlobal
Languages1
IntegrationsN/A
Free tierNO
Free trialNO
Contact salesYES

About Premier Software

A management software for the spa, wellness, and leisure industries. It supports single or multi-site operations with features for bookings, performance reporting, membership management, and integrations with property management systems (PMS).

Premier Software, now part of Journey Hospitality, is a comprehensive management solution for the spa, wellness, and leisure industries. It caters to a wide range of businesses, from independent spas to multi-site hotels, offering modules for spa, leisure, and golf management. Core features include a detailed booking diary, online booking capabilities via onejourney® integration, flexible membership management, and automated marketing tools. The platform also provides robust staff scheduling, retail management, and extensive reporting with over 400 available reports. It integrates with various third-party systems like Property Management Systems (e.g., Opera), payment gateways, and access control. While pricing is not publicly listed and requires a sales enquiry, the company offers free consultations and demos. Support is available via phone, live chat, and email, with options for extended hours.

Pros & Cons

Pros
  • Cost-effective structure where you pay for concurrent active users rather than total staff profiles.
  • Drives online revenue by allowing guests to book complex multi-service packages directly.
  • Unifies spa treatments, health club memberships, and golf course bookings into a single dashboard.
  • Includes unique health tracking tools to prevent therapist over-exertion and repetitive strain injuries.
  • Connects smoothly with Oracle Opera, Mews, and Guestline to post charges directly to hotel room folios.
Cons
  • Concurrent user pricing requires a formal consultation rather than public self-serve tiers.
  • UI prioritizes high data density and operational depth over ultra-modern consumer app styling.
  • Over-engineered for small independent day-spas requiring lightweight, simple tools.

Features

Key features

Spa & Leisure Management

Set up treatments, packages, flexible memberships, and facility access controls.

Golf Module

Manage tee sheet bookings and equipment hire for golf courses.

Easy Booking

A diary system for managing and maximizing treatment and package bookings.

Online Booking Integration

Integrates with onejourney® to upsell packages and enable online bookings.

Marketing Automation

Automate email and SMS marketing campaigns to clients.

Memberships Management

Create tiered memberships, time bands, and loyalty schemes.

Reporting & Analytics

Automate reports to measure business performance and forecast revenue.

Staff Scheduling

Manage staff rotas and includes Repetitive Strain Injury (RSI) indicators.

Retail & Point of Sale

Manage retail items, stocktakes, and new orders.

Integrations

Connects with leading PMS, payment interfaces, and access control systems.

Additional features

Consultation Forms

Use digital medical forms with prompts to warn or deny treatments for client safety.

Payment Options

Supports various payment methods including deposits and pre-payments.

Gift Cards

Offers branded gift card creation and management.

Loyalty Tags

Provides branded loyalty tags to help increase client retention.

Postcode Lookup

Automatically fills client address details using postcode lookup to speed up data entry.

Membership Cards

Create bespoke membership cards with barcode, magnetic, or proximity options.

Pricing

Free trial
Free version
Request a quote
Promo Offer

Countries & Languages

Global
Countries served
1
Interface languages
3
Billing currencies

Interface languages

English

Billing currencies

🇺🇸USD🇪🇺EUR🇬🇧GBP

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