Primo Dialler
About Primo Dialler
Primo Dialler is a dialer software from Primo Dialler Ltd that supports efficient telecommunication processes. It provides predictive dialing, call monitoring, and lead management so users can manage their calling campaigns effectively. This software is designed for call centers aiming to improve productivity and track performance metrics. Primo Dialler integrates with customer relationship management (CRM) systems, allowing for better data management and analysis. It also offers customizable reporting features that help managers assess team performance. Key capabilities: predictive dialing call monitoring lead management CRM integration customizable reporting Best for: call center managers that need to improve call campaign operations.
Primo Dialler is a robust and user-focused software designed primarily to support call centers with predictive dialling technology and a suite of call management tools. Developed by Primo Dialler Ltd., this software is tailored for industries like insurance, debt collection, telemarketing, and energy—sectors where high call volumes and effective customer engagement are essential. The platform is versatile and scalable, appealing to both small and large call centers by offering cloud-based functionality that allows agents to work remotely, a significant benefit in today’s globalized work environment. The core of Primo Dialler’s appeal is its advanced predictive dialler, which uses sophisticated algorithms to reduce agent idle time by dialing multiple numbers and connecting available agents only when a customer answers. This system increases agent productivity and ensures efficient use of resources. Unlike manual dialing, where agents waste time waiting for calls to connect, the predictive dialler reduces waiting time and improves overall contact rates, making it an excellent fit for high-volume call centers.
Pros & Cons
- +Reduces agent idle time significantly.
- +Supports remote accessibility for agents.
- +No hardware or setup fees due to cloud-based nature.
- +High uptime and call clarity (99%).
- +Scalable to suit growing businesses.
- −May require some onboarding for customization.
- −Limited language support (English only).
- −Lacks a robust in-app marketplace.
- −Limited free options (trial available but no free version).
- −May not be ideal for very small businesses.
Features
Key features
- Predictive Dialler
- Reduces idle time by automatically dialing based on agent availability.
- IVR (Interactive Voice Response)
- Routes calls based on agent skills and campaign settings.
- CRM Integration
- Connects with popular CRMs, allowing easy access to customer information.
- Compliance Management
- Ensures calls comply with industry standards and regulations.
- Live Reporting
- Provides real-time and historical data on call performance.
Additional features
- Call Monitoring
- Supervisors can listen to live calls for quality control.
- Call Recording
- Records calls for training and compliance.
- Reporting Tools
- Offers real-time analytics and historical data tracking.
- Compliance Management
- Monitors for adherence to regulatory standards.
- Customizable Call Flows
- Allows personalized call routing for different campaigns.
- Remote Accessibility
- Agents can access the system from any location.
- VoIP Technology
- Internet-based calling for reduced call costs.
- Unified Communications
- Supports voice, video, and messaging on one platform.
- Scalability
- Easily scales as the organization grows.
- Smart Call Scheduling
- Uses historical data to optimize call times.
- Automated Dialing Modes
- Multiple dialing options, including predictive and power dialing.
Pricing
Monthly plans
Pay As You Go
GBP 45
Pay As You Go
USD 60
All Inclusive
GBP 120
Countries & Languages
Interface languages
Billing currencies
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About Primo Dialler
Primo Dialler is a dialer software from Primo Dialler Ltd that supports efficient telecommunication processes. It provides predictive dialing, call monitoring, and lead management so users can manage their calling campaigns effectively. This software is designed for call centers aiming to improve productivity and track performance metrics. Primo Dialler integrates with customer relationship management (CRM) systems, allowing for better data management and analysis. It also offers customizable reporting features that help managers assess team performance. Key capabilities: predictive dialing call monitoring lead management CRM integration customizable reporting Best for: call center managers that need to improve call campaign operations.
Primo Dialler Details
Primo Dialler's In-App Market Place
Does Primo Dialler have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
2
Mini Apps
Predictive Dialler
VOIP PBX Cloud Phone System
Pricing Options
Plans
Monthly plans
Pay As You Go
GBP 45
Pay As You Go
USD 60
All Inclusive
GBP 120
Accepted Payment Currencies
USD ($), GBP (£), CAD ($)
Pros & Cons
- Reduces agent idle time significantly.
- Supports remote accessibility for agents.
- No hardware or setup fees due to cloud-based nature.
- High uptime and call clarity (99%).
- Scalable to suit growing businesses.
- May require some onboarding for customization.
- Limited language support (English only).
- Lacks a robust in-app marketplace.
- Limited free options (trial available but no free version).
- May not be ideal for very small businesses.
Primo Dialler's Support Options
Email Address
hello@primodialler.comContact
+44 741 837 6793Primo Dialler's Alternatives
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