About Proximus
Proximus is a telecommunications platform from Proximus that provides mobile and network services within Belgium. It includes features such as business support for self-employed and companies with up to 200 employees, dedicated services for large businesses with over 200 employees, and comprehensive customer contact options. This helps ensure reliable connectivity and quality customer service. Proximus also offers a 24/7 support service to address customer needs. Additionally, users have access to webmail and search functionalities to improve convenience. Key capabilities: mobile coverage business support large company services 24/7 customer service webmail access Best for: businesses and self-employed individuals that need reliable mobile and network solutions.
Proximus, widely recognized as a leading telecommunications provider in Belgium, delivers a comprehensive suite of services encompassing high-speed internet, mobile connectivity, and television streaming. While it is not conventionally branded as a Customer Communications Management (CCM) software, its integrated features and customer-centric tools strongly position it as a capable CCM system, especially in the context of telecom operations. Proximus exemplifies how a modern telecom operator can leverage technology to enhance customer communication and engagement, utilizing its infrastructure not just to deliver core services, but also to facilitate personalized, value-driven interactions that mirror the goals of traditional CCM platforms. One of the key strengths of Proximus lies in its user interface and ease of use. The web-based MyProximus platform and the Proximus+ mobile application are central to its digital customer experience. These platforms appear to be intuitively designed, offering straightforward navigation and accessible services. The Proximus+ app in particular is highlighted as a valuable engagement tool, helping users uncover exclusive discounts, participate in contests, and access tailored benefits.
Pros & Cons
- +Integrated Bundled Services: Simplifies billing and service management for customers.
- +Strong Network Performance: Emphasis on fiber and 5G ensures fast and reliable connectivity.
- +Customer Engagement through Proximus+ App: Offers significant value with exclusive discounts and personalized benefits.
- +Personalized Offers: Focus on tailoring products to individual customer needs.
- +Comprehensive Customer Support: Multiple channels and resources for assistance.
- +Competitive Pricing with Added Value: Promotional offers and smartphone deals enhance value for money.
- −Limited Explicit CCM Features: Not a traditional CCM platform for businesses; lacks specific tools for mass communication campaigns or document generation.
- −Integration Details Undisclosed: Information on how Proximus integrates with external business software is not available.
- −Focus on Consumer Market: Primarily designed for individual customers, not for enterprise-level CCM needs.
- −Pricing Complexity: While competitive, bundled pricing can sometimes be complex to fully understand without deeper investigation.
Features
Key features
- Flex+ Fiber
- Proximus offers ultra-fast internet connectivity through its fiber optic network, promising the fastest internet experience. This is a core offering for high-speed home connectivity.
- Proximus+ App
- This dedicated application provides exclusive discounts from over 50 brands all year long and serves as a hub for managing customer advantages. It enhances the customer experience by offering personalized benefits and rewards.
- Best Network with Fiber and 5G
- Proximus leverages both fiber optic technology and 5G mobile connectivity to deliver a superior and reliable network experience. This ensures high-speed internet and mobile services.
- Exclusive Advantages (Proximus for You)
- Through "Proximus for You" and accessible via the Proximus+ app, customers can discover and utilize a range of exclusive benefits and discounts. This program adds significant value for existing customers.
- Safe Online World
- Proximus emphasizes securing its customers' digital lives, indicating a commitment to online safety and privacy. This feature highlights their efforts to provide a secure internet environment.
Additional features
- Flex+ Fiber
- Offers the fastest internet connection through fiber optic technology.
- Internet and Mobile Packs
- Provides bundled services of internet and mobile connectivity, with promotional pricing available.
- New Fiber Packs
- Introduces updated packages specifically designed for fiber internet.
- Proximus+ App
- A mobile application offering exclusive discounts from over 50 brands, customer advantages, and opportunities to win prizes.
- Smartphone with Subscription
- Offers popular smartphone models (Apple iPhone 16, Samsung Galaxy S25 Ultra, OnePlus Nord 4, Xiaomi Redmi Note 14 Pro+) at reduced prices with a subscription.
- Exclusive Discounts
- Provides discounts from over 50 brands all year long, accessible through the Proximus+ app.
- Contests/Giveaways
- Opportunities to win prizes, such as tablets and smartwatches (e.g., Samsung Galaxy contest).
- Perplexity Pro Offer
- Free one-year subscription to Perplexity Pro, an AI assistant.
- Best Network (Fiber and 5G)
- Utilizes fiber optic technology and 5G for a high-performance network.
- Safe Online World
- Commits to securing customers' digital lives.
- Premium Service
- Prioritizes customer satisfaction.
- Personalized Offers
- Provides products and services tailored to individual customer needs.
- Sustainable World Initiative
- Contributes towards a greener, more digital society.
- Exclusive Advantages (Proximus for You)
- Offers various customer benefits viewable in the Proximus+ app.
- Help & Contact Options
- Provides multiple avenues for customer support, including technical assistance, bill inquiries, and moving services.
- Fiber Availability Check
- Allows users to check if fiber internet is available at their location.
- Prepaid Card Reload
- Enables users to top up their prepaid mobile cards.
- Proximus Pickx
- Offers live TV and TV guide functionalities (mentioned in "Customer advantages").
- MyProximus
- An online portal and app for managing bills, usage, and other account details.
- Customer Advantages
- Provides a range of benefits for customers, accessible via the Proximus+ app.
- Moving or Building Assistance
- Supports customers when relocating or setting up new services.
- Hotspot Functionality
- Information on how to set up mobile hotspots.
- Subscription Cancellation Support
- Provides guidance on canceling subscriptions.
Pricing
Countries & Languages
Interface languages
Billing currencies
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About Proximus
Proximus is a telecommunications platform from Proximus that provides mobile and network services within Belgium. It includes features such as business support for self-employed and companies with up to 200 employees, dedicated services for large businesses with over 200 employees, and comprehensive customer contact options. This helps ensure reliable connectivity and quality customer service. Proximus also offers a 24/7 support service to address customer needs. Additionally, users have access to webmail and search functionalities to improve convenience. Key capabilities: mobile coverage business support large company services 24/7 customer service webmail access Best for: businesses and self-employed individuals that need reliable mobile and network solutions.
Proximus Details
Proximus's In-App Market Place
Does Proximus have an in-app market place?
Yes
How many Mini-Apps in the marketplace?
1
Mini Apps
N/A
Pricing Options
Accepted Payment Currencies
EUR (€)
Pros & Cons
- Integrated Bundled Services: Simplifies billing and service management for customers.
- Strong Network Performance: Emphasis on fiber and 5G ensures fast and reliable connectivity.
- Customer Engagement through Proximus+ App: Offers significant value with exclusive discounts and personalized benefits.
- Personalized Offers: Focus on tailoring products to individual customer needs.
- Comprehensive Customer Support: Multiple channels and resources for assistance.
- Competitive Pricing with Added Value: Promotional offers and smartphone deals enhance value for money.
- Limited Explicit CCM Features: Not a traditional CCM platform for businesses; lacks specific tools for mass communication campaigns or document generation.
- Integration Details Undisclosed: Information on how Proximus integrates with external business software is not available.
- Focus on Consumer Market: Primarily designed for individual customers, not for enterprise-level CCM needs.
- Pricing Complexity: While competitive, bundled pricing can sometimes be complex to fully understand without deeper investigation.
Proximus's Support Options
Email Address
customer.care@proximus.beContact
+32 475 15 60 30Community Forums
https://fr.forum.proximus.be/Chatbot
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